(Position Filled) IT Manager - £42K – £52K - London

Job Title:                     (Position Filled) IT Manager

Salary:                        £42K – £52K

Location:                    London

The Company

A leading Land Based Casino operator is seeking a talented and experienced IT Manager to take ultimate responsibility for the following…

Objectives & Goals

• To carry out your duties to the highest standards of efficiency in accordance with company policies and procedures.

• Achieve and maintain a good working knowledge of and be able to support the following computer systems:

  • IGS NEON Casino Management System

  • MICROS EPOS System

  • Microsoft Office 365

• Ensure effective communication is achieved and maintained by you and with colleagues, management and other departments and with external suppliers.

Role Activities

Customer

• Ensure optimal ‘uptime’ / availability of gaming tables for customers through proactive management of the IT related infrastructure:

  • WiFi network

  • iPads and related Table/Gaming Management Apps

  • Baccarat Shoes

  • Billboard screens and keypad controls

  • Table PC units

  • Network switches and cabling

  • Casino Management System (IGS NEON)

• Occasionally assist club members and their guests with personal devices or IT issues, such as accessing the guest WiFi network, or web services

• Support for Internal Customers:

• Ensure adequate availability of technical support staff

  • Recruitment

  • Training

  • Rostering

  • Assessment of performance

• Maintain system of logging all IT helpdesk jobs

• Provide reports of resolution times and trends of related/common issues

• Maintain in good working order all office PCs and peripheral devices, including printers

• Ensure photocopier/printer/scanner units are well maintained

• WiFi network

• Network switches and cabling

• Provide assistance to individual users to resolve queries or issues with use of physical equipment, hardware or software

Compliance

• Ensure compliance with Data Protection Act 2018 / General Data Protection Regulations GDPR (EU)

• IT Systems Register

• Maintaining the Data Permeation Map

• Liaison with the Data Protection Officer (DPO) in line with the following:

  • Subject Access Request Policy and Procedure

  • Data Breach Escalation and Reporting Policy

  • Records Management and Retention Policy

  • Data and Information Classification Policy

  • Data Disposal Policy

  • Privacy Notices (Customer and Employee)

• Information Asset Register

• Disaster Recovery / Business Continuity

• Cyber Essentials Plus

• Accountable for Data Protection and Information Security Management in line with company policies, including but not limited to:

  • Access Management

  • BYOD Management

  • Password Management

  • Patch Management

  • Anti-Virus Management

  • Vulnerability Management

• Join accountability with Human Resources for

  • New Starters, Movers and Leavers Policy

  • Clear Desk Policy

  • Acceptable Use Policy

  • Email Policy

  • Social Media Policy

• Ensure comms room/s are kept clean and tidy, maintain an up-to-date diagram showing locations of physical equipment, cross referenced with IT asset register and physical labels

• Attend periodic meetings of the Operational Risk Committee and Risk and Controls Group, completing any assigned tasks arising from these meetings in a timely manner and presenting updates concerning Information Governance

Commercial

• Access Management to IT systems

• Ensuring the principal IT systems upon which the business depends are fully operational

• Telephone systems

• Mobile devices

• Responsible for compiling and submission of the annual IT CAPEX and OPEX Budgets in line with strategic direction from the CEO and Directors of Gaming and Non-Gaming Operations

• Management of the CAPEX and OPEX budgets in line with cashflow

• Supplier Relations / KYV

• Obtain comparable quotations to ensure optimal value for purchases of software, hardware, services, gaming equipment

• Attend monthly Heads of Departments and Food & Beverage Meetings to provide an overview of the activities IT department, completing any assigned tasks arising from these meetings in a timely manner.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) IT Technician - London - £30K + Benefits

Job Title:                    (Position Filled) IT Technician

Salary:                        £30K + Benefits

Location:                   London

The Role

A leading Casino operator is seeking an IT Technician to assist the IT Manager in maintaining a viable infrastructure for a 24hour operation, offering support to users of a wide spectrum of devices and applications within the business and assisting with development projects as required.

Key Responsibilities

• Providing 1st, 2nd & 3rd line support and escalation of general IT issues throughout the entirety of the business

• Supporting and encouraging the gaming department to adopt new ways of working through technology

• Diagnose faults and seek second line assistance in liaison with suppliers and internal IT

• Provide assistance to members who may be experiencing any IT issues during their visit to the Club

• Assisting the IT Manager to carry out routine administration service tasks and scheduled maintenance        

• Improved service levels

• Assist in moving the gaming results to a paperless solution

• Reduce interruption to play by minimizing technical failures

Experience & Skills

• A proactive individual who actively seeks to improve existing processes in place

• Experience of Active Directory, Windows Server Management, Hyper-V, Network Administration, Cisco switches, Routers, Meraki, Cabling & patching, Microsoft Office, Office 365, SharePoint & Exchange online

• Administration of VOIP telephone systems & AV Equipment.

• Exposure to EPOS (Micros Systems a plus) and or gaming software

• Basic understanding of managing iOS environment including iPads/iPhones, and Android devices using an MDM solution.

• A self-starter who manages their time effectively

• Able to take direction but be able to work alone

• Well presented with strong interpersonal skills

• Strong written and verbal communication skills

Qualifications

• MCSE/ MCP desirable

Benefits

In return you will receive a competitive salary, a very generous benefits package and a friendly, professional and conducive working environment.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Marketing Manager - London - £40K - £60K

Job Title:                    (Position Filled) Marketing Manager

Location:                   London

Salary:                        £40K - £60K

The Role

The Marketing Manager manages the day to day marketing activities of the casino and the long-term marketing strategy for the Group and provides a support service to the operators both on-line and within the casino site.

The Marketing Manager supports the Head of Marketing by being responsible for, but not limited to:

• Developing and maintaining marketing strategies to meet agreed Company objectives

• Manage the joint venture partnership for on-line activity

• Evaluate Customer research, market conditions and competitor data

• Determine the demand for promotional activity; marketing campaigns and events for the both the Land Based and Online Casino.

• Identifying potential customers and translate into increased footfall/on-line registration and revenue

• Develop strategies with the goal to maximise profits and share of the market

• Monitor trends that indicate the need for innovative and nimble marketing support

• Protecting the company’s brand

Key Accountabilities

1.         Marketing Focus – On-Line

• Ensures that the Marketing department is compliant with business expectation.

• Development and nurturing of the management of the joint venture partnership

• Weekly presence at joint ventures premises

• Driving fixed term deposits.

• Generating and driving the awareness of the company

• Establishing a positive, proactive, consistent and approachable presence with the on-line Business;

• Deliver a supportive work ethic that demonstrates the department philosophies of being a support function.

2.         Marketing Focus - Site

• Ensures that the Marketing department is compliant with business expectation.

• Develop marketing strategies/promotions/campaigns whilst balancing overall Company objectives and servicing customer satisfaction

• Work with various departments within the business to develop engaging, impactful and personalised multi-channel campaigns which follow the brand’s direction whilst meeting commercial objectives

• Support the Head of Marketing in the management of the entire life cycle of marketing campaigns/promotions/events from strategic planning to tactical activities, including social media platforms

• Produce marketing materials of visual impact and within brand guidelines and to place advertising (at direction of Head of Marketing) by negotiating costs and communicating arrangements with advertisers and designer

• Work with and liaise with all Heads of Department to develop new ideas for increasing footfall and spend

• Execution of marketing campaigns including writing campaigns; proof reading copies; and liaising with designers

• Direct marketing

• Liaising and networking with a range of internal stakeholders

• To liaise with suppliers including printers, photographers, designers etc

• To assist in the presentation and handling of internal promotional campaigns

• Managing the production of in-house collateral

• To perform market research to assess the viability of new strategies, promotions and events as well as to measure the success of recent campaigns/events.

3.         Financial Focus

• Ensures that the Marketing department is compliant with business financial expectation.

• Budget management – support the Head of Marketing in delivering marketing activity with agreed budget

• Support the creation of marketing plans geared towards increasing footfall/on-line registration and spend in line with the company strategy and targets within budget

• Maximising the opportunity for brand awareness and to generate profitability.

4.         Teamwork

• Delivers a professional and ethical working culture applied appropriately across a diverse workforce and customer base.           

• Demonstrates the ability to work as part of a team

• Ability to interact and cooperate with all Company employees

• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to the customer base; collaborate with others, solve problems creatively and demonstrate high integrity

• Maintains professional internal and external relationships that meet with core values

• Has the ability to reactively and proactively react to marketing demands

• Shows acute understanding of expected professional behaviours and personal presentation

• Contributes to a positive employee satisfaction environment

• Has a concise, positive and transparent communication style

• Shows ability and the integrity to work without direct supervision

• Demonstrates understanding of the provision of support services to operations

• To participate in the identification of personal training and development needs and to make full use of all training and development opportunities.

5.         Compliance

• Minimise risk to business and self by ensuring marketing collateral and events are carried out in accordance with legislative regulations.         

• Daily demonstrates legislative compliance, adherence to and knowledge of:

  • Operating License conditions

  • Responsible Gaming

  • Anti-Money Laundering

  • Anti-Money Lending

  • Data Protection.

• Focused on minimising unnecessary risk to the business.

Skills and Knowledge

Desirable

• Holds a diploma qualification or degree in a Communications; Public Relations or Marketing discipline.

OR

• Minimum 3-year experience in a high volume, fast paced entertainment/hospitality service driven operation in a marketing, corporate communications or event/promotions based role.

Knowledge: Essential

• Extensive experience of developing, maintaining and delivering on marketing strategies.

• A proven ability to oversee all marketing, advertising and promotional activities.

• Computer literate.

• Acute understanding of the service industry and service culture.

Knowledge: Desirable

• Experience in a gaming related field.

• Strong understanding of customer and market dynamics

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Project Technician - Midlands - £30K

Job Title:               (Position Filled) Project Technician – Nationwide

Salary:                   £30K

Location:               Midlands (National Role)

The Company

• Due to increased success a leading Gaming Company is seeking a talented Project Technician to join their Gaming Product Support team.

• The successful candidate will provide service across all UK casinos with regard to installation, re-configuration and de-commissioning of live and electronic gaming products plus ancillary equipment.

• Do you have experience working within the field of data infrastructure/hardware, or understand management software? If so, we would like to hear from you!

Job Role

• Assist the Senior Project Technician with installation and re-location of network cabling, switches, cabinets, server racks, live gaming tables and gaming equipment.

• To service and repair gaming equipment where necessary to the specified company standards.

• To keep up to date with technological developments in both gaming equipment and the provision of the required data infrastructure.

• To observe machine accounting and security procedures in the casinos where work is carried out.

• To anticipate and report areas of security risk to their line manager.

• To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

• To adopt a pleasant, professional and positive manner with internal and external customers.

• To ensure that tools and test equipment are kept in a serviceable condition

• Understanding on how to install cat5 and cat6 data networks.

Key Skills/ Experience Required

• To be flexible to the demands of the business with regards to work location.

• This role involves extensive travel across the UK.

• To have solid understanding of data infrastructure and the associated hardware.

• Excellent communication skills over multiply platforms are necessary.

• Have an understanding on project management software

• Must have ability to work as an individual and as part of a small team.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Chinese Speaking Customer Service - £18K - Birmingham

Job Title:                     (Position Filled) Chinese Speaking Customer Service  

Location:                    Birmingham

Salary:                        £18,000

Company Description

• A very successful management and marketing services consultancy with offices in Central Birmingham, London and Hong Kong.

• Its clients are licensed operators focused on international jurisdictions to offer real money gambling products, mainly focused on sports betting.

• The company continues to expand, and this position is as a direct result of that continued growth and success.

Job Description

• Attend to all inquiries via live chat, instant messaging tools, email and telephone.

• Maintain a professional and positive attitude with all clients and parties.

• Provide excellent quality customer service at all times.

• Complaints handling and escalations.

• Complete KYC procedures on the Company’s clients’ customers.

• Process deposits and withdrawals in and from customer accounts.

• Troubleshoot problems with deposits and withdrawals.

• Liaise with third party suppliers to insure smooth payments and operations and resolve customer queries.

• Handling responses to marketing campaigns and crediting bonuses to customer accounts.

• Compile daily and weekly figures for supervisors, managers and senior management.

• Liaise with Clients’ agents and distribution partners.

• Liaise with Clients’ suppliers and platform owners.

• Other ad hoc duties.

Personal Specifications

• The successful candidate will speak fluent English and Cantonese, or Mandarin

• The ability to write (Type) in these languages is also essential.

• You should have strong communication and time management skills.

• You should have a keen attention to detail and good analytical skills.

• You should be proficient in Microsoft Excel and Word

• The role is a Night Shift position - working a 4 shift on 4 day shift off pattern.

• You will have the legal right to work in the UK.

To discover more contact Steven Jackson on steven@grs-recruit.com