Systems Operations Consultant - Vietnam - Salary Negotiable

Job Specification:    Systems Operations Consultant

Salary:                        Negotiable

Location:                   Vietnam

 

Company

  • A leading supplier to the international gambling industry supporting all areas of the land-based casino business are seeking an experienced Casino Cashier to integrate and develop into their business and become a Systems operations Consultant

  • The Systems Operations Consultant will work within their SE Asian Team based in Vietnam who install and upgrade the Casino Management software across sites in Asia as well as ensuring the Clients have ongoing twenty-four-hour support

  • The position is based in HCMC, Vietnam

Person Specification

  • This is a hands-on role which is ideal for a candidate with a strong background in the Gaming and Cash Desk applications

  • The Candidate must have strong communication and training skills to be able to deliver the product as well configure the software to ensure each customer has a bespoke experience

  • The role is well suited to someone who is able to spend time in locations across Asia whilst being based in HCMC, Vietnam

  • The successful candidate will be eager to contribute to our continuing growth and success and will welcome the career opportunities it presents

  • Self-starter – you will need to show initiative and good management of your priorities and time

  • Team player – you will need to motivate and support the team in Asia and work closely with your colleagues in Asia and Europe

  • Adaptable - We are looking for someone who will share our passion for this vibrant and dynamic industry and recognise that it is not a 9-5 environment

  • Quick learner – we need the successful candidate to hit the ground running. We are looking for someone who will learn our products quickly and contribute straight away

Required Experience

  • Full Knowledge of Cash Desk and Casino Gaming

  • Strong IT Skills

  • Experienced Trainer

  • Excellent Administration / Power Point Skills

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Systems Engineer - Manchester - Salary Negotiable

Job Title:                    Systems Engineer

Salary:                        Negotiable

Location:                   Manchester

 

Introduction

  • A new and exciting opportunity to work for one of the world’s largest Online Gaming Software Companies in the North West of England (Manchester).

Person Specification

  • This is a hands-on role ideal for a candidate with a strong background in supporting software systems and installing hardware.

  • Casino experience would be advantageous to the role.

  • We are looking for a Systems Engineer to help assist with system installations and upgrades in our dynamic and unique industry.

  • You will be part of a team of engineers that demonstrate superb technical competency and report directly to the Installations Manager

  • In addition, the successful candidate should also have hands on experience working with Windows OS from both an installation and maintenance perspective.

  • A background installing and troubleshooting hardware (printers, scanners, computers) and a strong background in electronics would be required to fulfil the role.

  • Any experience of working with Linux and in a network environment would be desirable but not essential.

  • The role will require time to be split between being based in our main office and working remotely in many of our worldwide customer sites.

  • We need someone who will learn quickly and be able to contribute right away.

  • We will provide full support and training, but the successful candidate must show initiative and take responsibility for meeting set deadlines.

  • The successful candidate will be adaptable and will be eager to contribute to our continuing growth and success.

Key Areas of Responsibility and Tasks

  • Assisting with system upgrades both remotely and on-site.

  • Willing to split time evenly between our UK office and worldwide customer sites.

  • Providing 2nd and 3rd level support whilst office based.

Education/Qualifications

  • Degree-level qualification or equivalent commercial experience

Experience

  • Experience supporting and/or installing database applications

  • Microsoft SQL Server experience (2014 or above)

  • Microsoft Operating System Experience

  • SQL Query Building / Scripting Experience

Skills/Abilities/Knowledge

  • Excellent written and verbal communication

  • Excellent priority management

  • Commitment and attention to detail

  • Knowledge of networks and server setup

To discover more contact Steven Jackson on steven@grs-recruit.com

Head of Reception - London - £40K

Job Title:                    Head of Reception

Salary:                        £40,000

Location:                   London

The Company

A Leading London Casino is seeking a talented Head of Reception to lead their Reception Team.

Purpose

  • Responsible for the direction of the Reception department, ensuring that only members and their guests enter the premises whilst maintaining an efficient, professional and welcoming admission point for said members and guests.

Objectives & Goals

  • Achieve and maintain the highest standards of customer service by ensuring that you and department communicate with members and their guests in a manner which befits Casino’s high standards.

  • Achieve and maintain an excellent working knowledge of the Club’s Casino Management System.

  • To ensure effective communication is achieved and maintained between reception and all departments.

  • Ensure that all requirements of the job descriptions for reception and cloakroom staff are met by those persons working within the department.

  • Ensure that departmental duties are conducted with efficiency and pride.

  • Ensure the reception and cloakroom staff adhere to the Company dress code and present a professional Company image.

  • Ensure cleanliness of the reception and cloakroom areas at all times.

Job Activities - Customer

  • Acknowledge and welcome all members ensuring a polite, friendly and appropriate greeting.

  • Achieve and maintain the highest standards of customer service by ensuring that you communicate with members and guests in a manner and at a level likely to promote understanding, optimise a friendly atmosphere and goodwill.

  • Liaise with management regarding the use of courtesy vehicles to ensure that all journeys are authorised and logged in accordance with company procedure.

  • Ensure full knowledge of the day-to-day events in the Casino.

  • Ensure all reception staff check the identification and control the admission of all members, guests, authorised officials and other visitors in accordance with company procedure.

  • Ensure that the appearance and demeanour of members and their guests are in keeping with The Casino’s standards and that they adhere to the dress code policy.

  • Show new members around the Casino

  • Ensure all security procedures in relation to the reception operation are implemented and upheld.

Compliance

  • Ensure compliance with The Gambling Act and AML Regulations.

  • Ensure compliance with Company policies and procedures.

  • Ensure access to the Casino’s premises is restricted to authorised members, their guests and legitimate visitors all of whom must be over the age of 18 years old.

  • Complete all relevant departmental and company paperwork as and when required ensuring it is done accurately, informatively and within timescales.

  • Payroll submission – ensuring required documentation is checked for accuracy and submitted to payroll ahead of the monthly processing deadline

  • Ensure you are aware of your responsibilities with regard to Health and Safety and report any health, safety and fire hazards as per company procedure.

  • Ensure you are aware of your social responsibilities and where possible identify vulnerable persons and raise concerns with the duty manager.

Commercial

  • Complete rotas and any other company paperwork as and when required, ensuring it is done accurately and within timescales.

  • Ensure that shifts are adequately covered at all times by ensuring that rotas meet member demand during peak and quiet trading times and within budget.

  • Ensure all information given by you is accurate and in line with Company policy.

  • Ensure the reception team operate the switchboard, take messages and direct calls to relevant persons/departments in a courteous and efficient manner.

  • Ensure the smooth operation of the reception area; wherever possible the prevention of operational problems are removed or resolved.

  • Bring to the attention of management any areas of reception which could be improved to provide a better and more efficient service whilst working within the strict guidelines of The Gambling Act.

Personal Competencies

  • To maintain a high member awareness by approaching your job with the customers always in mind.

  • To maintain a high level of teamwork by showing co-operation and support to colleagues in the pursuit of the department and business goals.

  • To have a positive impact, taking personal responsibility and initiative to resolve issues within the department, always clearly communicating with both customers and colleagues.

  • To ensure that the department operates to the highest standards of efficiency and courtesy at all times.

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Chinese-Speaking Betting Assistant - London - £18K - £25K

Position:         Chinese-Speaking Betting Assistant

Salary:            £18,000 - £25,000

Location:        London

 

The Company

A young but well established and highly successful company focused on Sports Betting are seeking a Chinese-speaking Betting Assistant to join their ever-growing team.

Job Description:

  • Providing excellent customer service levels at all times whilst handling and responding to customers placing sports bets through telephone calls.

  • Efficiently processing deposits to customer accounts in a timely and professional manner.

  • Handling responses to marketing campaigns and crediting bonuses to customer accounts.

  • Driving tele-betting revenues through excellent Customer Service and Account Management

  • Hedging and trading duties.

  • Attend to all email / telephone queries.

  • Meeting clients and assisting with business development duties.

Personal Specifications:

Essential

  • You will need to be Fluent in Cantonese & English

  • You will need to be able to Read and Write in Cantonese & English

Preferable

  • Being Fluent in Mandarin would be advantageous

  • The ability to Read and Write in Mandarin would be advantageous

  • Degree educated in Economics or another Mathematics related degree

  • Proficiency with Excel

  • Experience in the betting industry, particularly knowledge of Asian Handicap betting markets would be beneficial

  • Successful applicants should have a keen interest in Sports, especially Football

 

To discover more contact Steven Jackson on steven@grs-recruit.com

VIP Manager - London - £33K - £45K + Bonus + Benefits

 

Job Title:        VIP Manager

Salary:            £33K - £45K + Bonus + Benefits

Location:       London

The Role 

A leading Casino operator is seeking a talented VIP Manager maintain and develop their existing VIP Player base.

Job Purpose Statement:

  • The VIP Manager is accountable for the on-going maintenance of VIP customers as well as new business development of potential VIP visitors.

  • Inclusive in this position is the responsibility to oversee the Guest Relations team as well as continued development and promotion of the brand.

This will include:

  • Reactive and proactive VIP management of the top gaming customers, providing a personal hosting service and face of the business for these players and their needs

  • To increase EBITDA contribution of all identified VIP players

  • Consistent and successful VIP business development activity focused on sourcing new VIP players through external prospecting, personal relationships, networking, business development activities and targeting players at other casinos

  • Reports to the Head of VIP

Key Accountabilities

  • Ensure VIP customers enjoy a positive experience in an entertaining and welcoming environment.

  • Personally manage the top players and VIP Programme

  • Explore and understand VIP customer needs ensuring the development of long-term relationships.

  • Host key players at the casino and develop relationship to become a ‘first port of call’ service for their gaming occasions.

  • Create a tracking system that provides superior customer service to VIP players at all times.

  • Own the tracking and development of players including fast tracking upgrades in order to grow loyalty, trip frequency and contribution.

  • Lead by example in the management of the Guests Relations team in providing superior customer service to all guests.

  • Responsible for attention to detail and consistency of service

  • Build VIP customer networks and relationships within identified cultures and to remain aware of up and coming cultural celebrations to capitalise through VIP visitation and member recruitment.

  • Actively promote business development through the Guest Relations team by building internal and external relationships with all stakeholders.

  • Support the Gaming department in achieving the overall business goal in terms of financial revenues through the proactive management of the VIP customer database.       

  • Ensure that financial control is maintained by being fully accountable for a budgeted expense account ensuring an acceptable ROI on all expenses, remaining within budget, and reporting variances in a timely manner.

  • Work with the marketing team in ensuring the achievement of budgeted sales revenue by contributing towards and implementing sales plans, monitoring performance to plan and directing corrective action as appropriate.

  • Prepare and submit reports and analysis on VIP driven activities; initiatives and outcomes where required.

  • Contribute to on-going growth in Gaming through developing and implementing VIP customer strategies and initiatives for the business based on an understanding of the VIP market and industry trends.

  • Develop the VIP programme of activities, events and on and off-site activities to increase loyalty frequency and win, including prospecting and hosting at external events.

Entry Requirements

  • Applicants for this role must demonstrate the following:

  • Essential – A minimum of 2 years Gaming management experience 

  • Desirable – A diploma qualification or degree in a Gaming Management discipline

Knowledge - Essential

  • Extensive knowledge of the gaming industry and service culture, including cultural nuances, patron networks and individual patron information

  • Extensive knowledge of casino or similar operation and an understanding of Casino and Hospitality industry

  • Excellent grasp of customer services principles with a flair for the execution of initiatives

  • Solid understanding of leadership and management practices

Knowledge - Desirable

  • Extensive knowledge and understanding of the Gaming industry.

  • Knowledge of the UK regulatory environment and other legislative requirements

Additional Information

  • The VIP Manager – role functions in a 24/7 business and as such flexibility is required by the incumbent. 

  • There is a minimum expectation that you will be available for signature events & functions within the environment & this will mean evening & weekend obligations outside of ‘normal’ working hours.

 

To discover more contact Steven Jackson on steven@grs-recruit.com