Responsible Gambling & Customer Protection Executive - London - £35K-£40K

Job Title:                   

Responsible Gambling & Customer Protection Executive

     

Salary:                        £35K - £40K  

Location:                   London

 

 

Job Description

  • Our Casino strives to place our customers at the heart of our business and we are looking to employ a Responsible Gambling and Customer Protection Executive.

  • You will work closely with the Compliance team with a reporting line to the Head of Compliance.

  • As a Responsible Gambling and Customer Protection Executive your role will encompass all aspects of customer safety and protection from gambling harm.

  • You will be expected to have the ability to implement safeguards and key identifiers/trigger points that quickly recognise patterns of customer behaviour.

  • You will also ensure that measures are in place to protect customers who have or could be in the process of developing gambling issues or may be at risk of gambling related harm, whilst ensuring that the business remains up to date with current industry legislation.

  • We are looking for someone with a clear understanding of our industry's legislative social responsibility requirements and ideally has a background of working within gambling related harm organisations. 

  • The successful candidate will be required to manage and assess Customer Interactions, generate Statistical Gambling Assessments, create case studies and implement procedural changes where required. 

  • The ideal candidate will also have an aptitude to create, develop and provide training to Staff at all levels.

  • You will also be required to assess and review customer profiles and behavioural change, identify and intervene with customers who have or could be in the process of developing gambling problems.

  • You will monitor new customer registrations and adopt an empathetic approach when dealing with the sensitive issue of gambling addiction and gambling related harm.

  • You will be expected to take part in all industry meetings and seminars with regard to social responsibility and gambling harm.

  • You will be required to work across multiple departments within our business in a collaborative manner to facilitate and further enhance a company-wide understanding for the UK gambling industry’s social responsibility requirements.

  • This will be an integral part of our daily operations and you will be promoting it throughout the club and embedding it into the company’s culture.

 

Key skills we’re looking for…

  • Solid knowledge of the Gambling Commission LCCP and related Social Responsibility Codes

  • Background in UK the gambling industry is a benefit

  • Knowledge of assessing risk and regulatory concerns

  • Experience in delivering training to employees in areas concerning responsible gambling is advantageous

  • Knowledge of Anti-Money Laundering and customer due diligence processes

  • Understanding of data driven analytics is advantageous

  • Understanding and experience of working with gambling related harm programmes or organisations

 

  • We're constantly looking for ways to refine and improve our approach to Gambling Related Harm, so we'd welcome your proactive initiatives to help implement positive changes.

  • Flexibility with regards to working hours is important as we are operational 24 hours a day and we therefore require the successful candidate to ensure both the needs of our customers and the business are consistently met.

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Audit Manager, Casino - Asia

Job Title:                    Audit Manager – Casino

Location:                   Asia

 

The Role

A leading Casino operator is seeking a talented and experienced Casino Audit Manager to join their dynamic and successful operation.

 

Job Responsibilities

The Audit Manager shall perform the following job duties:

  • Update casino internal audit system.

  • Make proposals on improvement of internal control systems and processes for ensuring efficiency of working process.

  • Conduct random audits to verify the data entry of all revenue, and related data for the daily revenue reports.

  • Conduct daily and random verification checks of all gaming documents, as well as random verification checks of primary documents with accounting data contained in the programs. 

  • Ensure strict operational compliance with the legislation and Company internal rules and policies.

  • Provide confidential reports to Directors and executive management of the Company as requested.

  • Study new requirements means and control systems for development of any new online system.

  • Attend regular departmental meeting, actively participate & communicate with other departments.

  • Manage the team of auditors through effective leadership and coaching.

  • Work closely with the Cage management and staff on the matters of operations with cash.

  • Work closely with the management and staff of Slots and Table Gaming on the matters of jackpot system settings.

  • Work closely with Front Office, Food and Beverage Department, Gaming Department, Cage Department, Marketing, Surveillance Department regarding the daily collection of documentation, reports, transactions and investigations.

  • Work closely with IT department and Accounting Department regarding systems and new developments, revenues, expenses and budgets.

  • Conduct investigations on gambling activities including reading the devices / checks in real time of slots tickets or tickets, cash, chips, cage / safe box documentation together with Surveillance.

  • Interact with Surveillance for conducting investigations and making decisions on controversial and non-standard situations on a regular basis.

  • Interact with IT and Finance on the matters related to the current systems, new developments, revenues, expenses and budget on a regular basis.

  • Interact with HR on all staffing issues, regarding recruitment and dismissal on a regular basis.

  • Ensure that auditors receive fair performance appraisals, against set measurable objectives.

 

Rights

Audit Manager has the right to:

  • Take part in discussion of issues being a part of his job duties. 

  • Make proposals and remarks related to activities improvement within entrusted area of work.

  • Request and receive required materials and documents related to the work of Audit Manager.

  • Inform his/her direct management of any flaws identified in operations.

 

Responsibilities

Audit Manager shall be responsible for:

  • Improper performance or non-performance of his/her job responsibilities stated in this job description, Internal Labour Rules and Regulations.

  • False information about the status of the work performed.

  • Non-fulfillment of the orders, directives and instructions issued by the management.

  • Failure to take measures on restraint of detected violations of safety rules, fire safety and other rules that may pose a threat to the activities of the Employer and employees.

  • Non-compliance with the labour discipline.

 

 

Requirements - Qualifications & Knowledge

The Audit Manager shall have:

  • A Higher professional education.

  • At least 2-years’ work experience in a similar position.

  • At least 5-years’ work experience in accounting, audit or gambling industry.

 

Audit Manager shall have the following knowledge and skills:

  • Legal and regulatory acts, guidance materials related to Company gambling and business activities.

  • Labour legislation as well as Company disciplinary and termination policy.

  • Methods of development and implementation of standard operating operation for Audit regarding Table Gaming, Slots, F&B, Marketing, Front Office, and Cage & Count.

  • Reporting techniques and methods of audit of revenue from gambling activities and statistical data as instructed by the management.

  • Gaming and Hospitality Systems related to revenue, such as Advantage, Eview, Micros and OPERA.

  • IGT system and similar online systems such as EVIEW and ICB.

  • Company policy regarding safety rules and fire safety rules.

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com

VP Finance - Asia

Job Title:        VP Finance - Casino

Location:       Asia

 

The Role

A large integrated High-End Casino Resort is seeking an experienced and knowledgeable VP of Finance to join their multinational team.

Strategy

  • Work with the executive team to grow the business, formulating strategies and plans to achieve the strategy approved by the Board of Directors

  • Lead and manage the budgeting process including formulation of annual operational budgets and capital expenditure programs

  • Formulation of forecasts on a quarterly basis or as required by the company’s Directors

  • Ensure risk management strategy in place and, with the involvement of the Board of Directors, appropriate insurance covers to mitigate insurable risks where applicable

 

Main Responsibilities

Responsible for all operational finance areas including:

  • Overall control of all financial transactions and accountancy matters

  • Responsible for all external audit related matters

  • Presentation of annual accounts with recommendations

  • Review of accounts and investigation of variances, then setting recovery plans

  • Oversee the balance sheet account reconciliation process and manage the appropriate timely remedy of outstanding items

  • Responsible for overall cash management on an ongoing basis and treasury related matters

  • Ensuring proper control over the capital expenditure process – evaluation and preparation of submissions for consideration

  • Preparation of feasibility studies and ensuring, with the involvement of the executive team in each area, overall operational efficiency

  • Involvement in commercial negotiations with suppliers where appropriate and overall responsibility for the Supply Chain Management strategy

  • Ensuring that the regulatory requirements of the appropriate statutory bodies are understood and complied with directly related to the finance function

  • Involvement in IT related matters to ensure best practice and latest technology advances applied to the business where appropriate

 

Human Resources

  • Lead and develop the finance team, including manpower planning, appropriate job descriptions and employee development

  • Ensure the performance management review process is in place and utilize the same to assist with the annual remuneration review for all employees (for budget preparation)

 

Communication and Reporting

  • Oversee the preparation and submission of daily, weekly and monthly updates including daily revenue reports

  • Prepare where required management reports detailing performance and present to the Board of Directors as required, as well as quarterly and annual Board updates.

  • Ensure regular engagement with stakeholders related to finance matters and manage relations with stakeholders as necessary

 

Person Specification

  • Degree in Finance/Accounting is required

  • Finance qualification with appropriate levels of experience

  • Appropriate commercial and business experience

  • Exceptional communication skills at all levels

  • Ability to handle high levels of pressure and critical decision making

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Asian Cook - Asia - $25,200

Job Title:                    Asian Cook

Salary:                        $25,200

Location:                   Asia

 

The Role

A large integrated High-End Casino Resort is seeking a talented Executive Sous Chef to join their multinational team.

Job Description

•      This position will be responsible for maintaining the highest culinary standards, providing an authentic Chinese Hot Pot restaurant experience for guests.

 

Duties & responsibilities

•      Reporting to the Asian Hot Pot Chef, responsibilities and essential job functions include but are not limited to the following:

•      Assistance in composing menus with authentic Chinese character

•      Preparation and presentation of all food items in accordance with the food and beverage standards and menu guidelines

•      Ensure the kitchen is maintained to high hygiene standard at all times and safe food handling practices are followed, and control over the compliance with HACCP standards

 

Requirements/Qualifications:

•      Minimum 5 years of combined kitchen experience.

•      Minimum 2 years’ experience in a Hotpot/Shabu-shabu style restaurant

•      Maintaining health and safety regulations

•      Maintaining food consistency and quality

•      Preparation of food, broths and sauces

•      Reporting directly to the Asian Hot Pot Chef

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Executive Sous Chef - Asia - $45K-$55K + Full Expat Package

Job Title:                   Executive Sous Chef

Salary:                        $45K - $55K + Full Expat Package

Location:                   Asia

 

 

The Role

A large integrated High-End Casino Resort is seeking a talented Executive Sous Chef to join their multinational team.

 

Job Description

  • This position will be responsible for maintaining the highest culinary standards, upholding a safe working environment, seeking opportunities to increase food revenue, decrease kitchen expenses and maximize departmental productivity without compromising guests’ satisfaction.

 

Duties & Responsibilities

  • Reporting to the Head Chef, responsibilities and essential job functions include but are not limited to the following:

  • Participate in the composition of menu planning for all outlets

  • Supervise the kitchen in the preparation and presentation of all food items in accordance with the food and beverage standards and menu guidelines to ensure a high level of quality

  • Based on sales figures by menu item, review the profitability and popularity of dishes on the menu and make changes where applicable together with the Head Chef

  • Assist with the drafting of concept ideas and menus for all special events and functions

  • Participate in the budgeting process

  • On an ongoing basis, manage and analyse departmental costs to ensure performance against budget; take actions when necessary to eliminate excess cost or unnecessary expenditures to achieve positive business results

  • Ensure high level of guest service, revenue generation and cost control by effective and efficient scheduling of shifts in line with the legal requirements

  • Develop staff skills to enhance department effectiveness and staff performance

  • Timely evaluate all direct reports by providing feedback regarding their work and conduct annual staff performance appraisal

  • Ensure the kitchen is maintained to high hygiene standard at all times and safe food handling practices are followed, and control over the compliance with HACCP standards

  • Review standard operating procedures to uphold strict adherence to the local regulations

 

Requirements/Qualifications

  • Young dynamic chef with great modern skills, well settled in Western and Asian Cuisine.

  • Culinary degree or diploma from a recognized Institution

  • Minimum 8 years of combined kitchen experience.

  • Minimum 2 years’ experience in a management position in one of a leading 5 star hotel chain in the same role or as Chef de Cuisine/Snr. Sous Chef.

  • Experience in large scale operations and busy catering operations

  • Organizational and management skills

  • Ability to communicate effectively in English; both in oral and written form

  • Budgeting skills

  • HACCP skills

  • Knowledge of health and safety requirements, workplace hygiene

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com