Supervisor / Assistant Manager - Bingo - Lincolnshire - £20K + Bonus + Benefits

Job Title:                    Supervisor / Assistant Manager - Bingo

Salary:                        £20K + Bonus + Benefits

Location:                   Lincolnshire

 

The Role

An exciting opportunity has arisen for a full-time Assistant Manager to join a leading UK Bingo Operator.

The Responsibilities

  • Supporting and contributing to the effective operation of the business as a member of the management team.

  • To actively drive teams to deliver the highest level of customer service excellence with a fun local flavour.

  • To ensure the general housekeeping is to the highest possible standard in line with Company policies and procedures, in all areas to enhance and promote the brand.

  • To ensure all Gambling Commission and Health and Safety regulations are adhered to.

  • To give clear direction and provide full support for the departments ensuring all policies and procedures are adhered to, in line with the Company guidelines.

  • To support the General Manager and recruit, train, develop, motivate and lead teams to ensure high staff retention and a positive work/club environment.

  • To deputise in the absence of the General Manager.

Skills & Experience

  • Experience in the Bingo, Leisure or entertainment industry in a supervisory position

  • Experience in leading and managing teams

  • Resilient, Hardworking and Energetic

  • Operationally focused with outstanding customer service skills

  • Able to adopt new technologies/ideas

  • Able to deliver results

  • Flexible in terms of working hours

  • IT literate. Proficient in Microsoft office applications

Alternatively, if you have some of the attributes we require and are looking to develop into the role, then please also consider applying as we would be willing to offer training and development for the right candidate.

Working Hours:

This is a permanent full-time position, with a competitive rate of pay on offer

Hours of operation are from 10am to 10pm 7 days per week and work patterns will include a variety of afternoon, evening and weekend shifts so flexibility is key.

Benefits:

  • Generous Bonus Scheme (for Assistant Managers)

  • Free staff uniform

  • Discounts on staff meals

  • Contributory Corporate Health Cash Plan

  • Development Programme

To discover more contact Steven Jackson on steven@grs-recruit.com

Field Service Engineer - West London/ Berkshire - £26K + Car + Mobile + Laptop

Job Title:                    Field Service Engineer

Location:                   West London/ Berkshire

Salary:                        £26K + Car + Mobile + Laptop

  

Role Purpose

  • To travel to sites in order to repair machines as dictated by the Service Level Agreement.

  • To perform servicing of machines as per the maintenance schedule.

  • Forge and support communication lines with Operations Structure to aid concise information flow

  • To represent the company in a professional manner.

 

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.

  • To repair all faults, where possible, as dictated by the Service Level Agreement.

  • To notify your Line Manager of any faults that you are unable to fix.

  • To monitor and amend, where necessary, operating percentages as per Company Policy.

  • To liaise with the Central Stores facility for the order of any required parts.

  • To be responsible for your own development of machine knowledge.

  • To ensure all machines meet the required standards as per the Service Level Agreement.

  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

  • To meet and exceed targets for:

    • Servicing

    • Presentation

    • Mech, Glass and Reel Cleaning.

  • To undertake machine moves to company standards and with limited disruption.

 

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.

  • Ensure customers feel valued, learn their names and use it during conversations.

  • Where appropriate, provide advice and tips on playing the machines.

  • To professionally handle customers comments and complaints.

 

Legal

  • Ensure the company security policies and procedures are adhered to at all times.

  • Effectively implement, on a day-to-day basis, the Health & Safety and Social. Reasonability training you have been given.

  • In line with current Gambling Laws “Think 21” at all times.

  • To be aware of and follow all legal and company policies and procedures as instructed.

  • Ensure Protection of the Company’s Licensing Obligations / Objectives.

To discover more contact Steven Jackson on steven@grs-recruit.com

Vice President of Table Games - $90K - $110K + Benefits + Bonus

Job Title:                     Vice President of Table Games

Salary:                        $90K - $110K + Benefits + Bonus

 

 

Job Description

  • This position will be responsible for the coordination, administration, and direction of table games operations.
  • The strategic vision for the department and provide leadership and planning for budgets, revenue management, guest service and staffing.

Duties & responsibilities

  • Regularly reports to the Chief Operating Officer any operational, customer, or employee problems of the department.
  • Plans and establishes operational goals, marketing strategies, and budgets to support revenue and maximise profit margins.
  • Develops the department fiscal year budget, capital expenditures for the upcoming year and staffing equivalents
  • Monitors and analyses forecasts, budgets, costs and operating results
  • Ensures high level of guest service, revenue generation, and cost control by effective and efficient scheduling of shifts
  • Partners with Marketing & Guest Services to establish and maintain contact with VIP players; participates in contacting inactive players; and participates in special events
  • Maintains knowledge and application of all written/internal controls and procedures within the department and casino.
  • Assists in the gaming audits and responds accordingly to any noted exceptions.
  • Investigates reports of variances and takes appropriate action in accordance with company and departmental policies and procedures, as necessary.
  • Reviews standard operating procedures to uphold strict adherence to ensure compliance with all local regulations.
  • Directs and manages table games supervisors and managers responsible for the management and support of the table games staff.
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews
  • Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness.
  • Assists in the planning and implementation of special events for the casino.

Qualifications

  • Bachelor’s degree is preferable
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
  • Maintain consistent adherence to the Company’s guest service standards
  • Be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
  • Must be able to work varied shifts, including weekends and holidays

Specific Position Requirements

  • 10 years table gaming operations experience in a managerial role required
  • Must demonstrate ability in counselling and developing subordinates.
  • Comprehensive knowledge of table games and all related support technology
  • Demonstrate organisational skills and the ability to coordinate the completion of multiple projects and assignments simultaneously
  • Strong financial acumen relative to business metrics including labour, revenues, budgets, and capital expenditures
  • Critical thinking and decision-making skills
  • Ability to handle a significant number of guests with outstanding guest service skills.
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines

Remuneration Package/Salary

  • USD 90,000 p.a. (after taxes)
  • Staff benefits
  • 36 calendar days paid vacation per year
  • Relocation allowance
  • Housing allowance
  • Children education allowance
  • Medical insurance
  • One round trip air tickets for home leave per year
  • Discretionary performance-related bonus

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Personal Assistant - Chinese Speaking - Salary Negotiable - London

Job Title:         Personal Assistant - Chinese Speaking

Salary:            Negotiable

Location:        London

 

The Company

  • A very successful and growing On & Offline Gaming Business is searching for an enthusiastic and motivated PA to join their team.
  • You will be responsible for providing PA support to our Leader and Business Clients.
  • This is an exciting opportunity to work in a dynamic environment where no day is like the other and the team is friendly, professional and very fast paced.
  • The ideal candidate will be proactive, forward thinking and adaptable with excellent organizational and communication skills.
  • This role will be extremely varied depending on the Director’s schedule and you will be required to work collaboratively and efficiently to help maximize the best use of her time and expertise.

The Role

  • Provide a high quality administrative, secretarial and organizational support service to the Director and occasionally to Senior members of the team.
  • Acting as a key liaison point between the senior managers and other key parties, setting up meetings as appropriate and maintaining a good communication and professional attitude at any time.
  • Effective diary management, assessing priority of appointments and reallocation as necessary.
  • Providing support for an extensive range of meetings.
  • This will include preparing agendas, pre-meeting briefings and meeting papers, noting action points and following them up.
  • Attending and making arrangements for functions, conferences and ensure the Director is well prepared.
  • Making travel arrangements, booking accommodation and processing Client’s Visa. Occasionally travelling with the Director.
  • Dealing with incoming emails and posts, corresponding on behalf of the Director.
  • Producing/Translating documents, reports and presentations.
  • Responsible for some accounts and budgets.

The Person

To be brilliant in this role you will have/be;

  • Proven experience in a similar Secretarial role support MD/Director level, as well as high external exposure representing the individual.
  • The ability to multitask confidently in a fast-paced environment with your experience of working under pressure and to tight deadline
  • You’ll embrace ambiguity and manage multiple and complex relationships across all levels of the organization
  • A team player with a can-do attitude, and excellent time management skills
  • Keen to work overtime during peak time, during weekends and evenings /to travel at short notice.
  • You will be able to speak Chinese and English fluently.
  • You have the right to work in the UK.

 

To discover more contact Steven Jackson on steven@grs-recruit.com

Chinese Speaking Customer Service - £18K - £24K - Birmingham

Job Title:                     Chinese Speaking Customer Service  

Location:                    Birmingham

Salary:                        £18K - £24K

 

Company Description

  • A very successful management and marketing services consultancy with offices in Central Birmingham, London and Hong Kong.
  • Its clients are licensed operators focused on international jurisdictions to offer real money gambling products, mainly focused on sports betting.
  • The company continues to expand, and this position is as a direct result of that continued growth and success.

Job Description

  • Attend to all inquiries via live chat, instant messaging tools, email and telephone.
  • Maintain a professional and positive attitude with all clients and parties.
  • Provide excellent quality customer service at all times.
  • Complaints handling and escalations.
  • Complete KYC procedures on the Company’s clients’ customers.
  • Process deposits and withdrawals in and from customer accounts.
  • Troubleshoot problems with deposits and withdrawals.
  • Liaise with third party suppliers to insure smooth payments and operations and resolve customer queries.
  • Handling responses to marketing campaigns and crediting bonuses to customer accounts.
  • Compile daily and weekly figures for supervisors, managers and senior management.
  • Liaise with Clients’ agents and distribution partners.
  • Liaise with Clients’ suppliers and platform owners.
  • Other ad hoc duties.

Personal Specifications

  • The successful candidate will speak fluent English and Cantonese, or Mandarin
  • The ability to write (Type) in these languages is also essential.
  • You should have strong communication and time management skills.
  • You should have a keen attention to detail and good analytical skills.
  • You should be proficient in Microsoft Excel and Word
  • The role is a Night Shift position - working a 4 shift on 4 day shift off pattern.
  • You will have the legal right to work in the UK.

 

To discover more contact Steven Jackson on steven@grs-recruit.com