Job Title:                     Chinese Speaking Customer Service  

Location:                    Birmingham

Salary:                        £18K - £24K

 

Company Description

  • A very successful management and marketing services consultancy with offices in Central Birmingham, London and Hong Kong.
  • Its clients are licensed operators focused on international jurisdictions to offer real money gambling products, mainly focused on sports betting.
  • The company continues to expand, and this position is as a direct result of that continued growth and success.

Job Description

  • Attend to all inquiries via live chat, instant messaging tools, email and telephone.
  • Maintain a professional and positive attitude with all clients and parties.
  • Provide excellent quality customer service at all times.
  • Complaints handling and escalations.
  • Complete KYC procedures on the Company’s clients’ customers.
  • Process deposits and withdrawals in and from customer accounts.
  • Troubleshoot problems with deposits and withdrawals.
  • Liaise with third party suppliers to insure smooth payments and operations and resolve customer queries.
  • Handling responses to marketing campaigns and crediting bonuses to customer accounts.
  • Compile daily and weekly figures for supervisors, managers and senior management.
  • Liaise with Clients’ agents and distribution partners.
  • Liaise with Clients’ suppliers and platform owners.
  • Other ad hoc duties.

Personal Specifications

  • The successful candidate will speak fluent English and Cantonese, or Mandarin
  • The ability to write (Type) in these languages is also essential.
  • You should have strong communication and time management skills.
  • You should have a keen attention to detail and good analytical skills.
  • You should be proficient in Microsoft Excel and Word
  • The role is a Night Shift position - working a 4 shift on 4 day shift off pattern.
  • You will have the legal right to work in the UK.

 

To discover more contact Steven Jackson on steven@grs-recruit.com