Job Title:                     (Position Filled) IT Manager

Salary:                        £42K – £52K

Location:                    London


The Company

A leading Land Based Casino operator is seeking a talented and experienced IT Manager to take ultimate responsibility for the following…

Objectives & Goals

  • To carry out your duties to the highest standards of efficiency in accordance with company policies and procedures.

  • Achieve and maintain a good working knowledge of and be able to support the following computer systems:

    • IGS NEON Casino Management System

    • MICROS EPOS System

    • Microsoft Office 365

  • Ensure effective communication is achieved and maintained by you and with colleagues, management and other departments and with external suppliers.

Role Activities


  • Ensure optimal ‘uptime’ / availability of gaming tables for customers through proactive management of the IT related infrastructure:

    • WiFi network

    • iPads and related Table/Gaming Management Apps

    • Baccarat Shoes

    • Billboard screens and keypad controls

    • Table PC units

    • Network switches and cabling

    • Casino Management System (IGS NEON)

  • Occasionally assist club members and their guests with personal devices or IT issues, such as accessing the guest WiFi network, or web services

  • Support for Internal Customers:

  • Ensure adequate availability of technical support staff

    • Recruitment

    • Training

    • Rostering

    • Assessment of performance

  • Maintain system of logging all IT helpdesk jobs

  • Provide reports of resolution times and trends of related/common issues

  • Maintain in good working order all office PCs and peripheral devices, including printers

  • Ensure photocopier/printer/scanner units are well maintained

  • WiFi network

  • Network switches and cabling

  • Provide assistance to individual users to resolve queries or issues with use of physical equipment, hardware or software


  • Ensure compliance with Data Protection Act 2018 / General Data Protection Regulations GDPR (EU)

  • IT Systems Register

  • Maintaining the Data Permeation Map

  • Liaison with the Data Protection Officer (DPO) in line with the following:

    • Subject Access Request Policy and Procedure

    • Data Breach Escalation and Reporting Policy

    • Records Management and Retention Policy

    • Data and Information Classification Policy

    • Data Disposal Policy

    • Privacy Notices (Customer and Employee)

  • Information Asset Register

  • Disaster Recovery / Business Continuity

  • Cyber Essentials Plus

  • Accountable for Data Protection and Information Security Management in line with company policies, including but not limited to:

    • Access Management

    • BYOD Management

    • Password Management

    • Patch Management

    • Anti-Virus Management

    • Vulnerability Management

  • Join accountability with Human Resources for

    • New Starters, Movers and Leavers Policy

    • Clear Desk Policy

    • Acceptable Use Policy

    • Email Policy

    • Social Media Policy

  • Ensure comms room/s are kept clean and tidy, maintain an up-to-date diagram showing locations of physical equipment, cross referenced with IT asset register and physical labels

  • Attend periodic meetings of the Operational Risk Committee and Risk and Controls Group, completing any assigned tasks arising from these meetings in a timely manner and presenting updates concerning Information Governance


  • Access Management to IT systems

  • Ensuring the principal IT systems upon which the business depends are fully operational

  • Telephone systems

  • Mobile devices

  • Responsible for compiling and submission of the annual IT CAPEX and OPEX Budgets in line with strategic direction from the CEO and Directors of Gaming and Non-Gaming Operations

  • Management of the CAPEX and OPEX budgets in line with cashflow

  • Supplier Relations / KYV

  • Obtain comparable quotations to ensure optimal value for purchases of software, hardware, services, gaming equipment

  • Attend monthly Heads of Departments and Food & Beverage Meetings to provide an overview of the activities IT department, completing any assigned tasks arising from these meetings in a timely manner.


To discover more contact Steven Jackson on