Job Title:                    IT Technician

Salary:                        £30K + Benefits

Location:                   London

 

The Role

A leading Casino operator is seeking an IT Technician to assist the IT Manager in maintaining a viable infrastructure for a 24hour operation, offering support to users of a wide spectrum of devices and applications within the business and assisting with development projects as required.

Key Responsibilities

  • Providing 1st, 2nd & 3rd line support and escalation of general IT issues throughout the entirety of the business

  • Supporting and encouraging the gaming department to adopt new ways of working through technology

  • Diagnose faults and seek second line assistance in liaison with suppliers and internal IT

  • Provide assistance to members who may be experiencing any IT issues during their visit to the Club

  • Assisting the IT Manager to carry out routine administration service tasks and scheduled maintenance        

  • Improved service levels

  • Assist in moving the gaming results to a paperless solution

  • Reduce interruption to play by minimizing technical failures

Experience & Skills

  • A proactive individual who actively seeks to improve existing processes in place

  • Experience of Active Directory, Windows Server Management, Hyper-V, Network Administration, Cisco switches, Routers, Meraki, Cabling & patching, Microsoft Office, Office 365, SharePoint & Exchange online

  • Administration of VOIP telephone systems & AV Equipment.

  • Exposure to EPOS (Micros Systems a plus) and or gaming software

  • Basic understanding of managing iOS environment including iPads/iPhones, and Android devices using an MDM solution.

  • A self-starter who manages their time effectively

  • Able to take direction but be able to work alone

  • Well presented with strong interpersonal skills

  • Strong written and verbal communication skills

Qualifications

  • MCSE/ MCP desirable

Benefits

In return you will receive a competitive salary, a very generous benefits package and a friendly, professional and conducive working environment.

To discover more contact Steven Jackson on steven@grs-recruit.com