Cashier sportsbook - London - £25,500 + tips

Permanent / Full-time
Cash Desk & Count (Casino Sportsbook)
£25,500 (+ tips)

Central London

We are seeking an experienced and passionate Sportsbook Cashier to join a dynamic team one of our clients land based Casino offering sportsbook betting. In this key role, you will oversee betting transactions, manage assets, and ensure compliance with relevant regulations, all while delivering exceptional customer service. Your expertise and enthusiasm will play a vital role in creating an engaging and enjoyable betting experience that reflects our brand values and mission.

Responsibilities

• Process all betting transactions: accepting wagers and paying winning bets.

• Ensure full compliance with all legal and regulatory requirements related to betting and gaming operations.

• Provide knowledgeable guidance and support to customers on betting options and strategies.

• Deliver outstanding customer service to all patrons.

• Assist in executing promotional campaigns to attract new customers and retain existing ones.

• Collaborate with cross-functional teams to improve the overall customer experience and optimize operational efficiency.

Required Attributes

• At least 1 year of experience in a sports betting role.

• Knowledge of betting principles, sports markets, and applicable regulations.

• Excellent communication and interpersonal skills to effectively interact with customers and team members.

• Strong time management skills.

• Experience with betting software and platforms.

• A passion for sports and a good understanding of various sporting events and betting markets.

• Fluent in English, with good IT skills.

• Strong written and verbal communication abilities.

• Good mathematical skills.

• Problem-solving skills with a focus on customer satisfaction.

• Ability to work under pressure and make quick decisions in a fast-paced environment.

• Proactive and self-motivated mindset.

• Team-oriented attitude with a collaborative approach to achieving goals.

• Eighteen years or older.

• Eligible to work in the UK.

Technical Skills and Relevant Technologies

• Familiarity with sports betting software.

• Proficiency in Microsoft Excel and data management tools.

• Experience with Arkle and Artemis systems for managing customer interactions and promotions.

Benefits

The Company offers a fantastic working environment with opportunities for professional development and career advancement. After three months of service, you will be entitled to:

• Access to the auto-enrolment pension scheme.

• Death in service cover (equivalent to 2x salary).

• 20 days of holiday plus 8 public holidays.

• Company sick pay (after one year of service).

• An interest-free season ticket loan.

• Subsidised foreign exchange and various discount benefits.

If you're interested in joining our team, please submit your application.

We look forward to hearing from you.

apply now to CHRISTINE@GRS-RECRUIT.COM

Senior Technical Manager - Midlands

Our client is seeking a highly motivated and capable senior development technical manager to join their technical research & development team in The Midlands.

In this role, you will have the opportunity to directly manage a range of exciting projects. You will work alongside talented professionals, including game designers, Unity, C# and C++ software developers, graphic artists, mathematicians, to create new games and system software.

There is opportunity for further career progression from this role.

Key Responsibilities: 

• Managing a team of motivated senior people across key technical disciplines.

• Monitoring project timelines and adjusting where required.

• On-time delivery of “big ticket” technical solutions. 

• Collaborating with the various internal stakeholders to maximise market opportunities.

• Managing the development of short-, medium- and long-term technical projects.

Requirements: 

• A degree in Computer Science or Computer Engineering.

• Ability to communicate effectively to internal and external stakeholders.

• Senior management level experience within the gambling industry.

• Knowledge of UNITY, C# and C++ software development

• Self-motivated.

• Understanding of projects management.

• Ability to provide solutions in a fast-paced team environment.

• Understanding of games and game maths.

If you are an ambitious individual who thrives on working in a dynamic and challenging research & development environment, we look forward to hearing from you: contact steven@grs-recruit.com

Sales & Business Development Manager (iGaming)

Sales & Business Development Manager  (iGaming)

About The company:
Our Client is a company that is rapidly establishing itself as a leading digital consultancy in the UK, with over 15 years of experience designing and delivering digital products and services for major organisations. 

About the role:
As a Sales & Business Development Manager (iGaming), you will be instrumental in driving new business growth within the iGaming sector, aligned with our core industry strategy. Our focus is on regulated operators across the UK, US, and Europe, targeting both central teams and brands across sectors such as sportsbook, casino, fantasy, trading, and retail. You will also cultivate relationships with Tier 1 and 2 suppliers to generate revenue and increase our market influence.

Your key responsibilities include identifying, qualifying, and closing new business opportunities, establishing relationships with decision-makers, and understanding their challenges to propose tailored solutions.

What you’ll be doing:

• Opportunity Identification & Prospecting: Lead the pursuit of new business, especially targeting Tier 1 and 2 operators and suppliers. Engage actively in the iGaming community through networking, events, and outreach to build a strong pipeline and attract high-value clients.

• Pipeline Management: Develop and sustain a healthy pipeline of qualified leads. Accurately forecast revenue, track deal progress, and provide updates to senior management. Ensure seamless handover of closed deals to the Client Services and Delivery teams.

• Customer Engagement: Build and maintain relationships with C-level executives and key stakeholders within target organizations. Understand their needs, challenges, and goals to recommend impactful solutions.

• Sales Process Oversight: Manage the full sales cycle—from lead generation and qualification to proposal development, presentations, negotiations, and closing contracts.

• Revenue Growth: Meet and exceed revenue targets by executing strategic sales plans, managing your pipeline effectively, and prioritizing high-value opportunities.

• Market Intelligence: Stay up-to-date with industry trends, the competitive landscape, emerging technologies, and regulatory developments to position The company as a leader and inform go-to-market strategies.

What we are looking for:

Skills & Experience

• Proven Track Record: Significant experience in business development or sales within the iGaming sector. Demonstrable success meeting or exceeding sales targets, with an existing network of clients and contacts (CTO, CIO, CDO) is highly desirable.

• Sales & Negotiation Skills: Exceptional ability to negotiate, present, and communicate. Experience with complex deal structures and closing multi-year contracts. Proven relationship cultivation with C-suite clients at both established and emerging organizations.

• Sector Expertise: Deep knowledge of the iGaming industry, including trends, regulation, technology platforms, and major market players (e.g., OpenBet, Playtech, Evolution Gaming, Microgaming, Scientific Games). Familiarity with regulatory bodies like UKGC, MGA, and US state regulators is advantageous.

• Strategic & Analytical Thinking: Ability to identify opportunities, assess risks, and craft solutions aligned with client and organizational goals. Strong ability to articulate value propositions.

Technology Understanding

• Knowledge of digital technologies relevant to iGaming, including:

  • Cloud architectures (AWS, Azure, Google Cloud)

  • Software Development Methodologies (DevOps, Agile, Scrum)

  • Containerisation & API Development

  • Cloud Migration & Operations (FinOps, AIOps)

  • Customer experience and digital transformation strategies within iGaming

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Online Marketing Group Director – Tallinn, Estonia - approx €70K + bonuses

Job Title: Group Director – Online Marketing
Department: Marketing
Reports to: Group Director Marketing Operations
Location: Tallinn Estonia
Salary: In the region of 70K Euro annually plus bonuses 

Employment Type: Full-Time

Position Summary:

The Group Director Online Marketing is responsible for developing and executing comprehensive marketing strategies that drive customer acquisition, engagement, retention, and brand visibility in a highly competitive online casino, sports, and poker gaming market. This role combines strategic planning with hands-on execution across digital marketing channels, partnership management, customer insights, compliance, and campaign optimization.

Key Responsibilities:

Strategy & Planning

• Develop and lead the overall marketing strategy for the online casino and sportsbook, aligning with company goals and market trends.

• Identify and evaluate new growth opportunities across markets and channels.

Acquisition & Retention

• Oversee the design and delivery of ATL digital marketing campaigns including SEO, PPC, programmatic, social media, affiliates, influencer marketing, and email.

• Collaborate with Product Owners to utilize data-driven insights to grow revenue through targeted promotional campaigns across all product verticals.

• Partner with the Group Director Loyalty and CXM to implement CRM and loyalty initiatives aimed at increasing LTV and reducing churn.

• Work with the Group Director VIP Marketing to recognize and reward high-value customer segments, maximizing retention within RTP parameters.

• Optimize the player journey from registration to retention, including onboarding, segmentation, and promotions.

Product Management

• Build and maintain a strong brand presence in existing and new markets.

• Manage the delivery of the customer experience through UI/UX management and creative assets such as banners, videos, copy, and landing pages.

Analytics & Performance Tracking

• Set KPIs and use analytics tools to monitor performance, user behavior, and ROI.

• Present regular reports and insights to the executive team.

Affiliate & Partner Management

• Direct the Affiliate Manager to grow and manage affiliate programs and strategic partnerships.

• Ensure compliance with advertising standards and jurisdictional regulations.

Team Leadership

• Manage and mentor a team of marketing professionals and external agencies.

• Foster a data-driven, innovative, and collaborative culture.

Regulatory Compliance

• Work closely with legal and compliance teams to ensure all marketing activities adhere to local gaming regulations and responsible gambling standards.

Required Qualifications

• Proven experience (5+ years) in senior marketing roles within online gambling, iGaming, or similar digital entertainment industries.

• Deep understanding of digital marketing tactics, tools, and technologies.

• Strong leadership and communication skills.

• Experience in regulated markets and familiarity with advertising standards.

• Data-driven mindset with proficiency in analytics platforms (Google Analytics, Tableau, etc.).

• Familiarity with CRM systems, affiliate networks, and customer segmentation strategies.

Preferred Qualifications

• Bachelor’s or Master’s degree in Marketing, Business, or related field.

• International market experience.

• Knowledge of casino game mechanics and player psychology.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Service Support Centre Manager to lead warehouse operations - West Midlands - £45K-£50K + bonuses

Job Title: Service Support Centre Manager to lead warehouse operations

Location: West Midlands 

Reports To: Director of Operations

Salary: £45K-£50K depending on experience and skill set, plus bonuses 

Department: Operations/Warehouse Management - Casino Industry 

About the Role:

We are seeking an experienced SSC (Service Support Center) Manager to oversee and optimise our warehouse operations. The successful candidate will ensure compliance with relevant laws, regulations, and health and safety standards, while driving efficiencies and continuous improvement across the warehouse. This leadership role requires strategic planning, operational expertise, and strong stakeholder engagement.

Key Responsibilities:

• Compliance & Record-Keeping:
  Ensure adherence to applicable laws, regulations, and health and safety standards. Conduct and document risk assessments, lead compliance and health & safety audits, and maintain accurate, up-to-date records that are audit-ready.

• Reporting & Data Analysis:
  Prepare and present weekly and monthly reports, including KPI analysis, data reconciliation, and investigation of discrepancies. Provide actionable insights and recommendations.

• Operational Planning & Process Optimization:
  Develop and implement strategic plans for warehouse operations to maximize efficiency and reduce costs. Continuously evaluate and improve processes, streamline workflows, and implement best practices.

• Budget Management:
  Develop and manage the warehouse budget, ensuring cost-effectiveness and efficient resource allocation.

• Continuous Improvement:
  Lead initiatives aimed at operational enhancements, productivity improvements, and cost reductions.

Qualifications & Skills:

• Proven experience in operations management or warehouse/service centre management, preferably within fast-paced business-to-business environments, including site management, transportation, or production.

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field is preferred but not essential.

• Proficiency in Microsoft Office, especially Excel, for report production and analysis.

• Experience with warehouse management systems (WMS), with knowledge of SAP and Salesforce CRM considered advantageous.

• Strong understanding of KPIs and service levels, with the ability to translate data into actionable strategies.

• Excellent leadership, change management, and interpersonal skills.

• Effective communicator at all organizational levels, capable of building relationships and challenging constructively.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM