Online Game Presenters

Want a real path to an on-camera career?

We are hiring Online Game Presenters!

Online game presenting offers aspiring influencers and content creators the opportunity to:

• Develop confidence in live, on-camera environments

• Strengthen communication and presentation skills

• Learn how to engage audiences in real time

• Gain professional, paid experience relevant to content creation, hosting, and broadcasting

For those serious about pursuing an on-camera career, this can be a valuable step in building practical experience and professional credibility. No experience is required, however, to be considered for these exciting opportunities you must:

• Already have the relevant paperwork to work in the EU.

• Speak English to an advanced level.

• Demonstrate a vibrant, modern approach to customer service.  

Interested? All you need to do is:  

Send an up to date CV and a recent photograph to linda@grs-recruit.com.  Your CV should include contact details, confirmation of eligibility to work in the EU and current location.

Venue Manager - Preston, Lancashire - £36,738

Job Title:                    Venue Manager

Salary:                        £36,738

Location:                   Preston, Lancashire

Role Purpose:

• To ensure the Venue is performing efficiently and effectively on a day-to-day basis and the required standards are being met and/or surpassed.

• Ensuring every guest has the best experience.

• To represent the company in a professional manner at all times and promote the Company to ensure we remain the best in the business.

Customer Service

• Driving venue performance by effective business planning, motivation of team and service excellence

• Ensuring the venue housekeeping is of the highest possible standards at all times, with the effective checks in place, both internally and external to the venue

• Ensure that all employees deliver a friendly welcome and consistently high standard of Customer Service to existing customers.

• Every new customer must experience the same level of service

• Ensure all employees actively sell change and offer regular refreshments to all customers

• Ensure all Gaming complaints are handled in a caring and responsible manner whilst following company policy and procedures

• Communicate new and existing promotions to all staff to ensure every opportunity is taken to greet and ensure every customer entering your Venue is acknowledged and treat with equal respect

• To learn customers names, and be aware of their preferences

• To assist in positively promoting forthcoming and present activities and promotions

• To professionally handle customers comments and complaints

• Ensure all promotional materials are displayed as directed and any issues to notify the Area Manager or in their absence the Marketing Department

• Be aware of competitor developments and notify your Area Manager of any relevant concerns

• Ensure that the Venue presentation is maintained to the highest standard at all times

• To ensure all staff carry out their duties in a respectful and professional manner

Machine Management

• To lead the team as per company procedures

• To identify all faults and repair where possible

• To report faults

• To effectively manage the system, ensuring all staff are fully trained to their required level

• To ensure all machines display correct information i.e.: Category label; Gamcare Info etc

• Ensure all employees have good product knowledge of machines, and are encouraged to share advice

• Ensure all machines are externally presentable

Office

• All company paperwork is dealt with promptly and efficiently in a clear and legible manner and where required sent to Head Office

• Rotas completed, authorised and readily available four weeks in advance

Personnel

• When recruiting and interviewing adhere to company guidelines

• Ensure every new employee receives a full and complete induction into the company including issue of uniform, name badge, sentinel card and keys where required

• Ensure every employee receives new and refresh training

• To implement where required the company grievance, disciplinary and dismissal procedures

• Hold regular meetings with staff to inform of changes and listen to any concerns/issues

• Ensure all employees receive all training relevant to their role

Security

• To be fully compliant with the BACTA / Gambling Commission guidelines at all times

• To inspect I.D. of all visitors

• Follow Social Responsibility duties under the Gambling Act 2005 ensuring gambling is conducted fair and openly and not associated with disorder

• Two people to be present at opening and closing (unless otherwise authorised by Area Manager)

Health & Safety

• To be aware of, and implement all Health & Safety policies and procedures

• To ensure all staff are fully trained in all areas of Health & Safety

• To assist with the performing of regular checks and inspections. Recording all findings

IT

• To have a good understanding of IT and basic computer systems such as Microsoft office and emails

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Head of Compliance - Operations - Gibraltar - £80K-£85K

Job Title:                       Head of Compliance - Operations

Salary:                          £80K - £85K

Location:                     Gibraltar

Be part of the next chapter

• We’re proud of where we’ve come from – a strong retail heritage, built on resilience, independence and a deep connection to our customers.

• Now, as we look to the future, we’re expanding our horizons, accelerating our growth, and reimagining what excellence looks like in the gambling industry.

• With a proud legacy in retail and a rapidly growing digital footprint, we’re on a mission to set the standard for integrity, innovation, and customer care.

• At the heart of our transformation is commitment to doing things the right way - responsibly, ethically, and always with customers at the front of mind.

• As we build the company’s the future, we’re looking for a Head of Compliance Operations who shares our passion for raising the bar and delivering real impact – someone who thrives on purpose, leads with conviction and who see’s compliance as a cornerstone of sustainable, responsible growth.

 Your role in our journey

• Reporting to the Director of Compliance Operations, the Head of Compliance Operations has overall accountability for the leadership, performance, and continuous development of our Digital-focused compliance operations, with oversight of aligned Retail activity.

• This role owns the operational delivery of Safer Gambling (SG), and Customer Due Diligence (CDD) across Digital, ensuring consistent, high-quality compliance outcomes in a complex, customer-facing environment.

• You will lead a critical frontline function at the centre of customer protection and regulatory delivery — ensuring Digital compliance operations are robust, scalable, and consistently aligned with regulatory expectations, operational realities, and customer experience standards.

• While Digital is the primary focus, you will work closely with Retail counterparts to ensure joined-up, end-to-end compliance delivery across channels.

• This is a senior leadership role combining strategic ownership with hands-on operational oversight.

• You will shape the Digital compliance operating model, translate regulatory and business strategy into practical execution, and empower teams with the tools, capability, and insight required to perform at pace and at scale.

 What you will do

• Own and lead Digital Compliance Operations, with primary accountability for Safer Gambling, and CDD delivery across the Digital estate, ensuring regulatory compliance, customer protection, and operational effectiveness.

• Provide strategic direction and day-to-day leadership for Digital compliance teams, ensuring clear prioritisation, effective resource planning, and delivery against SLAs and regulatory commitments.

• Maintain oversight of aligned Retail compliance operations, ensuring consistency of standards, controls, and outcomes across channels.

• Lead, coach, and develop senior Digital compliance managers and operational leaders, fostering a culture of accountability, ownership, and continuous improvement.

• Drive operational excellence within Digital through process optimisation, smart tooling, automation, and data-led decision-making, improving accuracy, efficiency, and colleague experience.

• Establish and embed robust QA, audit, and performance monitoring frameworks tailored to Digital operations, using insight to identify risk, regulatory themes, and improvement opportunities.

• Oversee the design and delivery of Retail-specific training and competency frameworks, ensuring colleagues are equipped to manage high-risk, face-to-face customer interactions effectively.

• Act as the senior escalation point for complex or high-risk Digital cases, ensuring swift, proportionate, and compliant outcomes.

• Provide clear, insightful Digital-focused reporting to the Director of Compliance Operations and senior stakeholders, highlighting trends, risks, regulatory exposure, and performance against key metrics.

• Partner closely with Digital Operations, Compliance, Risk, Technology, and Customer Service to ensure seamless implementation of compliance controls and processes within the Digital environment.

• Lead the Digital operational input into the design, testing, and rollout of new systems, policies, and procedures, ensuring they are practical, scalable, and aligned to frontline realities.

• Represent Digital Compliance Operations in senior forums, governance committees, and regulatory engagements, including site visits and audits where required.

• Stay ahead of emerging regulatory requirements and Digital-specific risks, ensuring the operating model remains proactive, resilient, and future-ready.

• Champion a strong Digital compliance and conduct culture, embedding ethical decision-making, transparency, and customer protection at the heart of frontline activity.

 What you will bring

• Significant experience in compliance operations within the gaming sector, with strong, demonstrable experience in Digital gaming environments (highly desirable).

• Deep practical knowledge of Digital Safer Gambling, AML, and CDD requirements, with the ability to apply regulatory guidance pragmatically in high-volume, customer-facing settings.

• Proven senior leadership experience managing managers and operational teams.

• A track record of improving Digital compliance performance through process redesign, operational insight, and effective use of technology.

• Excellent stakeholder management skills, with the credibility to influence senior leaders across Digital Operations and Compliance.

• Highly analytical and commercially aware, able to assess risk and performance using data while balancing regulatory and customer considerations.

• Calm, decisive, and confident when managing Retail escalations, regulatory scrutiny, and high-risk customer situations.

• A clear commitment to customer protection, regulatory integrity, and building effective, sustainable Digital compliance operations.

 Why join us now?

• This is more than just a job opportunity. It’s a chance to help shape the future of a company at pivotal moment in its growth story.

• We are actively investing in our people, our technology, and our purpose.

• We are growing the team in our Gibraltar office and have big plans to expand our group-wide customer operations function.

• This role offers a unique opportunity to lead from the front as we build a business that is as responsible as it is ambitious.

• Join us. Help define what’s next – and be proud of the impact you will make.

If you're interested in learning more, please send your CV to steven@grs-recruit.com.

AML Consultant, senior level - UK

AML Consultant, Senior Level, UK

About the Role

We are seeking an experienced AML Consultant with deep, hands-on experience in the GB gambling sector to join our growing consultancy business. This is a client-facing, delivery-focused role in which you will work independently and as part of project teams to support gambling operators across the full spectrum of AML compliance — from building frameworks from the ground up, to guiding operators through regulatory assessments and beyond.

You will bring the credibility and practical expertise that only comes from having held senior AML responsibility within the sector itself, and will be trusted to provide both strategic counsel and pragmatic, operational guidance to clients navigating an increasingly demanding regulatory environment.

 Key Responsibilities

 AML Framework & Documentation

• Design and build AML/CFT frameworks from scratch for new and existing gambling operators, calibrated to their specific risk profiles, business models, and regulatory obligations

• Draft, redraft, and quality-assure AML policies and procedures, ensuring these are practical, proportionate, and fully aligned with the Money Laundering Regulations and Gambling Commission expectations

• Develop and refresh Business-Wide Risk Assessments and Customer Risk Assessments translating regulatory requirements into clear, operator-ready documentation

 Client Advisory & Regulatory Support

• Advise gambling operator clients on AML obligations under the Money Laundering Regulations and Gambling Commission Licence Conditions and Codes of Practice (LCCP), providing clear, actionable guidance tailored to their operations

• Support operators through Gambling Commission regulatory assessment processes — including compliance assessments, interviews, information requests, and post-assessment follow-up — acting as a knowledgeable guide at every stage

• Provide strategic and operational advice on AML programme design, governance structures, risk appetite, and the embedding of effective first- and second-line controls

 Audits & Assessments

• Conduct formal AML audits of operator compliance programmes, producing written findings reports with structured, prioritised recommendations suitable for regulator, Board and senior management audiences

• Undertake less formal, operational AML assessments focused on process efficiency, control effectiveness, and practical improvements — delivering pragmatic, straightforward feedback that operators can act on quickly

• Identify control gaps, thematic weaknesses, and emerging risk areas, and support clients in developing and implementing remediation plans

 Training, Coaching & Mentoring

• Design and deliver AML training programmes for operator staff at all levels, from frontline employees through to senior management and Board members

• Provide one-to-one and group coaching and mentoring to AML compliance professionals within client organisations, building internal capability and supporting professional development

• Act as a subject-matter resource for client teams, helping to embed a strong AML culture and equip staff with the knowledge to identify and escalate financial crime risk effectively

 RegTech Advisory & Implementation Support

• Advise clients on AML RegTech options, including transaction monitoring, customer risk scoring, KYC/identity verification, and source of funds tools, helping them assess fit, capability, and value for money

• Support the operational implementation of RegTech solutions, working alongside client teams and vendors to configure systems, define rules and thresholds, and embed new tools into day-to-day compliance operations

• Provide independent challenge and quality assurance on technology-enabled AML processes, including rule calibration, alert management workflows, and management information outputs

 What We're Looking For

 Essential

• A minimum of 5 years' experience in a senior AML position within a GB-focused remote gambling operator — such as Head of AML, AML Director, or Money Laundering Reporting Officer (MLRO).

• Direct, first-hand experience of GB Gambling Commission regulatory assessment processes and the follow-up actions and engagement these typically involve

• Deep, working knowledge of the Money Laundering Regulations and how they apply specifically to the gambling sector, including the interaction with LCCP requirements and Gambling Commission guidance

• Proven ability to work independently on client engagements, managing your own workload and output to a high standard, while also integrating effectively into larger project teams when required

• Strong written communication skills, with the ability to produce both formal audit reports and clear, accessible advisory documents and training materials

• A practical, solutions-oriented mindset, able to balance regulatory rigour with commercial and operational realism when advising clients

 Nice to Have

• A relevant professional qualification in AML or financial crime, such as ICA Certificate/Diploma in AML, CAMS, CFE, or equivalent

• Experience working within or advising land-based gambling operators, in addition to remote gambling

• Exposure to AML regulatory frameworks in other jurisdictions, such as Malta (MGA), Gibraltar, Isle of Man, or other regulated gambling markets

What We Offer

• Competitive fee rates or salary, commensurate with the seniority and specialism this role demands

• Flexible, remote-first working model, structured around client needs rather than presenteeism

• A varied and interesting client portfolio across the GB gambling sector and beyond

• The autonomy to run your own engagements, supported by an experienced team and strong practice leadership

• A collaborative culture that values deep sector expertise and rewards practical, high-quality advisory work

• upport for continued professional development, including relevant qualifications and industry engagement

If you're interested in learning more, please send your CV to steven@grs-recruit.com.

Head of Digital Compliance - UK or Gibraltar - £80K-£100K

Job Title:          Head of Digital Compliance

Salary:             £80K - £100K

Location:        UK or Gibraltar

About the Role

We are seeking an experienced and strategic Head of Digital Compliance to lead and oversee regulatory compliance across our digital operations. This is a senior leadership position with responsibility for ensuring all online activity aligns with applicable laws, licence conditions, and regulatory expectations.

Acting as a key second line of defence, you will provide governance, oversight, and direction across the business—ensuring regulatory risks are effectively managed and compliance frameworks remain robust and fit for purpose.

Reporting directly to the Director of Compliance, you will play a critical role in supporting, guiding, and constructively challenging first line teams, while promoting strong governance and regulatory accountability across the organisation.

This role is ideal for a solutions-focused compliance professional who combines strategic thinking with operational pragmatism and can influence stakeholders at all levels.

Key Responsibilities

• Provide strategic leadership for all regulatory compliance activity across the digital business

• Develop, maintain, and communicate compliance policies, standards, and procedures in line with legislation and regulatory expectations

• Deliver second line oversight, ensuring regulatory obligations are understood and consistently applied

• Lead and develop the digital compliance team, fostering a culture of accountability and transparency

• Monitor effectiveness of first line controls and support continuous improvement initiatives

• Oversee regulatory horizon scanning and assess the impact of legislative or guidance changes

• Maintain and monitor the digital regulatory risk register

• Act as a trusted advisor to senior stakeholders on complex compliance matters

• Support regulatory submissions and manage communications with the UK Gambling Commission and other regulators

• Ensure appropriate escalation and handling of regulatory breaches or risks

• Collaborate with Product, Marketing, Customer Operations, and Risk teams to embed compliance into business processes

• Oversee compliance training and awareness initiatives

• Manage third-party compliance oversight, including audit and testing programmes

Skills & Experience

Essential:

• Significant experience in a senior compliance role within gambling, financial services, or a regulated digital environment

• Strong knowledge of UK Gambling Commission LCCP and regulatory requirements for remote operators

• Proven ability to design and implement governance and oversight frameworks

• Strong leadership and team management skills

• Excellent stakeholder management and influencing capabilities at senior level

• Highly analytical with strong attention to detail

• Exceptional communication skills, both written and verbal

• Strong organisational skills with the ability to manage competing priorities

• Solid understanding of risk management principles

Desirable:

• Experience in online gambling, fintech, or digital platforms

• Knowledge of governance structures and regulatory reporting frameworks

• Experience leading regulatory change or policy development programmes

• Understanding of safer gambling and customer protection practices

 Additional Information

• This role includes line management responsibility (1–2 direct reports)

• The successful candidate will be required to obtain a Personal Management Licence (PML) from the UK Gambling Commission

 Why Join Us?

This is an opportunity to shape and lead compliance within a dynamic digital environment, playing a key role in protecting customers, strengthening governance, and supporting sustainable business growth.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM