Head Engineer, gaming - Midlands - £45k + bonus + car

Head Engineer - Gaming - Midlands 

£45,000 + bonus + company car

Ready to take the lead? We’re looking for an experienced Head Engineer to manage our gaming engineering and IT operation across the Midlands.

The role includes:

• Develop and manage a preventive maintenance programme

• Slot machine repairs and technical support

• Responsibility for all IT systems and infrastructure

• Networking & cabling

• Supplier & contractor relations

• Machine moves & installations

• Managing a team of 3 engineers

• Staff development, training & mentoring

• Ensuring the engineering and IT operation runs smoothly and efficiently

What we’re looking for:
A hands-on technical professional with strong engineering and IT knowledge, leadership and development experience and the ability to manage multiple priorities in a fast-paced gaming environment.

Ready to take ownership and lead from the front? Get in touch today.

To apply and find out more please send a copy of your CV to steven@grs-recruit.com

Operations Manager - Midlands - £generous + car + benefits

Vacancy: Operations Manager

Location: Midlands

Salary: Generous package + company car + bonus + pension + medical

Our client is seeking an experienced and highly driven Operations Manager to oversee a diverse portfolio of bingo clubs, AGCs and other businesses.

This hands-on leadership role covers all areas of the operation, including compliance, HR and marketing. You'll lead specialist teams and drive performance across the business.

This isn't a traditional 9-to-5 role. Flexibility, commitment and a genuine willingness to get involved are essential. In return, an exceptional salary and benefits package are offered.

Applicants should ideally have at least ten years' management experience, from junior to senior roles within bingo, gaming or hospitaility.

If you're an experienced operator who thrives in a varied, fast-paced environment and understands the demands of a high-quality, family-owned business, we'd love to hear from you.

You’ll need:

• 10+ years’ proven managerial experience

• A strong background in Bingo, Gaming or Hospitality

• Excellent leadership and people management skills

• A hard-working, entrepreneurial approach

• Genuine expertise and a passion for delivering results

Important: You must already have the right to work in the UK. Unfortunately, visa sponsorship is not available for this role.

Think you have what it takes? We’d love to hear from you.

To apply and find out more please send a copy of your CV to steven@grs-recruit.com

Technical Engineer - East Midlands - £29,525 + vehicle

Position - Technical Engineer, casino and arcades

Location - East Midlands 

Salary -   £29,525 with company vehicle. 

-  40 hours across 5 days from Monday till Saturday, predominately day shifts. 

Role Purpose
Reporting to and working in partnership with the Technical Supervisor, the Technical Engineer provides maintenance and repairs to site equipment, with a focus on machine reliability to optimise machine performance and income. The role is responsible for training, guidance, and technical support for all employees at site level, ensuring standards are maintained in line with the Service Level Agreement. The emphasis is on being a value-adding service provider, delivering a first-class service to all departments with a focus on results.

Product

• Effectively diagnose mechanical and electrical faults on all equipment.

• Resolve routine malfunctions once a cause has been identified.

• Apply routine diagnostic procedures.

• Perform routine preventative maintenance, repairs, and services, either on demand or to agreed schedules as dictated by the maintenance schedule.

• Run routine diagnostics on printed circuit boards and identify basic electronic components to an adequate standard.

• Report all required parts or spares to the Technical Supervisor.

• Maintain all tools supplied to you.

• Assist with machine moves and new equipment installation, and uncover and escalate any unusual activity.

• Ensure that when new machines are delivered, all appropriate site staff are instructed on initial floating and dumping procedures.

• Return all faulty advance replacement parts promptly and with appropriate paperwork, stating the faults.

• Notify the Technical Supervisor of any faults you are unable to fix.

• Monitor and amend, where necessary, operating percentages in line with Company policy.

• Coach and develop site employees' knowledge to enhance their commercial awareness of the products.

• Ensure you have sufficient documentation, spares, and tools required to complete duties to the required standard.

• Undertake PAT testing of all portable appliances as dictated by the Service Level Agreement.

Performance

• Ensure the business benefits from optimal commercial performance without compromising safety.

• Identify, document, quantify, and communicate potential impacts and risks to the business.

• Review the performance of equipment being serviced to meet Company standard and customer expectations.

• Maintain regular contact with the Technical Supervisor on all service-related issues, reporting all unresolved problems and any damages immediately.

• With minimal supervision, demonstrate the ability to solve problems efficiently and effectively.

• Help identify job-related training needs in conjunction with the Technical Supervisor.

Support Function

• Provide technical support to site staff in conformity with the manufacturers' and Company requirements.

• Complete all administration and documentation at the correct time and to the expected standard.

• Ensure all areas under your control are maintained in a clean and safe manner.

• Produce regular reports as and when required by the Technical Supervisor.

• Ensure each venue in your district is visited in accordance with the pre-determined rota.

• Maintain adequate stock levels, requesting consumables as and when required.

• Offer assistance in advance fault fixing.

• Carry out any other reasonable requests from your line manager.

Security

• Assist in security investigations when directed.

• Carry out duties in such a way as to minimise the risk to yourself or the cash equipment in your possession.

• Under no circumstances leave cash, tokens, or keys unattended or with unauthorised persons. Likewise, no personal monies are allowed in your possession while on site.

• Assist in security investigations when directed.

Customer Focus

• Implement a strong service culture and apply a "can do," happy-to-help approach.

• Strive to exceed customer expectations.

• Ensure customer complaints are resolved and dealt with effectively.

• Develop stakeholder relationships in terms of technical service delivery and customer service excellence.

• Consistently identify and clarify the needs of the site.

• Make customers feel valued — greet them and acknowledge them by name.

• Where appropriate, provide advice and tips on products and machines.

• Understand that customers are both internal and external, and maintain good relations at all times.

Compliance & Security

• Ensure you are "safe & legal" and fully compliant with current legislation under the applicable gambling regulations.

• Ensure the relevant gambling regulatory objectives are followed and implemented without exception at all times.

• Ensure Company security procedures and policies are adhered to at all times.

• Take full responsibility and accountability in line with the Company's age verification policies.

• Ensure you are fully compliant with the Company's age-challenge procedure and understand your responsibilities with regard to test purchases.

Health & Safety and Human Resources

• Be fully conversant with Health & Safety practices and legal requirements.

• Ensure a safe and healthy work environment through effective communication, training, equipment, vehicle maintenance, and facilities improvement.

• Keep your knowledge up to date on the latest technical British/European standards, including industry best-practice standards.

• Ensure you are fully compliant in relation to the following:

  • Health & Safety

  • Fire

  • Security

  • Bullying & Harassment

  • Disability

  • Social Responsibility

  • Discipline & Grievance

  • Equality & Diversity

  • Maternity & Parental Rights

  • Data Protection Act

  • Redundancy

  • Terms & Conditions of Employment

  • TUPE

  • Working Time Directive

  • Discrimination

  • Absence Management

  • Code of Conduct

• Ensure all policies and procedures laid down by the Company are adhered to.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

General Manager, Casino - Manchester - £40k

Position - General Manager, Casino

Location - Manchester 

Salary - £40k salary working 40 hours over 5 days. Must be fully flexible for a range of shift patterns.

Purpose of the Role
The General Manager is responsible for overseeing the daily operations of the venue to ensure peak efficiency, operational excellence, and the achievement of all operational goals. The role promotes strong leadership, maintains the venue's professional image, and manages relationships with all stakeholders.

Key Responsibilities

1. Financial Control
   Implement financial safeguards, manage budgets, monitor expenditure, and conduct market research.

2. Leadership
   Recruit and train employees in line with company guidelines, conduct performance reviews, and manage grievance and disciplinary procedures.

3. Customer Service
   Monitor employee performance in customer service, address complaints, and ensure site presentation meets required standards.

4. Promotions
   Display promotional materials and, following evaluation, implement new promotions.

5. Machine Management
   Participate in weekly site inspections, assess employee knowledge of equipment, and manage machine performance in coordination with technical teams.

6. Audit
   Maintain high presentation standards, perform competitor checks, and ensure compliance with all audit requirements.

7. Security
   Adhere to gambling regulations, inspect visitor identification, and manage alarm systems.

8. Health & Safety
   Implement safety policies, conduct fire drills, and ensure all staff are trained on health and safety procedures.

9. IT
   Manage staff records in IT systems and handle work schedules.

Summary
The General Manager serves as a key leader within the venue, driving operational excellence and upholding the organisation's image and stakeholder relationships.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Assistant Pit Boss - Africa - $attractive + apartment with pool + more

Assistant Pit Boss in Africa

Requirements:

• Basic spoken French or Chinese useful to have

• 5 years’ experience in similar role

• Experience in Africa in a similar position is very advantageous

Benefits:

• $2,500 net salary per month

• Tips (100% of tips given to gaming staff)

• Contract completion bonus (between $2,500 and $5,000 subject to performance evaluation)

• 1-year renewable contract

• 1-month paid holidays

• Annual return flights

• Medical cover

• Nice apartment with pool

To apply please send a copy of your CV and recent photo to recruitment@gamesworlduae.com