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Anti Money Laundering job

(Position Filled) Customer Verification Manager - London - £42K Pro Rata

Job Title:                    (Position Filled) Customer Verification Manager

Salary:                        £42K Pro Rata

Location:                   London                                 

The Company

A leading Casino Operator is seeking a Customer Verification Manager for a 6-month Fixed Term Contract.


The Role

  • The primary responsibility of this role is to perform AML/KYC due diligence on new and existing members, financial crime investigations and undertake other related compliance related activity, to help the company secure compliance with relevant law and regulation.


Anti-Money Laundering

  • Undertaking timely, efficient and accurate DD checks of new and existing members, ensuring decisions are fully reasoned and that all supporting documents are maintained

  • Ensuring that DD cases are reviewed within agreed time lines and adhere to strict quality guidelines

  • Performing ongoing monitoring of the company’s customer base, including PEP, Sanction and Negative Media screening and analysing the results to eliminate or confirm matches

  • Overseeing the customer screening programme, addressing potential “matches”, providing clear recommendations as to when a customer’s membership should be terminated

  • Providing accurate input and maintenance of key data which underpins DD, such as legal entity name, address/contact details, type of business in relation to legal entity type, any linked parties to transactions etc.

  • Preparing robust KYC and Player Protection management information for to the management team/Board

  • Communicating professionally and confidently with stakeholders including operational colleagues, gaming managers, cash desk and customer relations

  • Helping to ensure that the work of the KYC team is in line with relevant law/regulation, guidance and best practice


Social Responsibility/Player Protection

  • Working as part of the compliance programme, to monitor customers and identify those who may be vulnerable

  • Raising concerns about relevant customers early, so that the appropriate remedial action may be taken in line with the social responsibility programme


General Compliance

  • Undertaking audit activity to assess adherence to agreed compliance policies and procedures

  • Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.


Technical Knowledge

  • At least 2 years proven experience of undertaking KYC analysis

  • Proven experience of undertaking financial crime investigations including, the reporting of SAR’s

  • Proven knowledge of legislation including Money Laundering Regulations, POCA, the Terrorism Act etc.

  • Understanding of key KYC inputs including company balance sheets, financials, annual returns etc.

  • IT literate, confident in using MS Office, in particular Excel and SharePoint

  • AML Certification (completed or in progress) desirable


Required Skills

  • Keen attention to detail

  • Able to work independently, with minimal supervision

  • Able to manage a demanding workload, competing deadliness and to appropriately prioritise urgent work based on regulatory/operational needs

  • Excellent analytical and risk assessment skills

  • Excellent verbal and written communication skills

  • Flexible, adaptable and pragmatic

  • Able to interact with stakeholders at all levels in a professional, service-orientated manner; and to be an ambassador for the compliance programme



To discover more contact Steven Jackson on

(Position Filled) Head of AML/KYC - London - £45K - £60K

Job Title:                     (Position Filled) Head of AML/KYC

Salary:                        £45K - £60K

Location:                    London


Job Purpose

  • Manage the Customer Verification team, and playing a leading role in the creation, implementation and delivery of policy to ensure that (AML), (CTF), (KYC) and Sanctions regulatory requirements are met at the on-boarding stage of new relationships and then continued during in-life management of relationships.

  • Act as the AML and financial crime lead ensuring that all areas of the business are compliant with relevant law and regulation.

  • To engage with staff across the business to ensure they have the skills and knowledge to best protect the business and its customers.

  • To engage with members (as required) to advocate for the policies and procedures adopted to secure compliance.

Key Responsibilities

Policies and procedures

  • Working with the Compliance Director to the creation and implementation of AML, KYC & Sanction rules including those relating to (PEPs)

  • Developing and delivering the financial crime policies and procedures to enable its compliance with regulatory requirements

  • Maintaining processes and procedures for EDD for high risk customers, as agreed with management and the MLRO and ensuring that a clear audit trail is maintained

  • Ensuring that AML, CTF, KYC & Sanctions related policies and procedures are complete, fit for purpose and reviewed annually in liaison with the MLRO


  • Working with and advising the compliance director on AML activities, with recommendations or otherwise on the AML status of active customers

  • AML, KYC, CTF, PEP and Sanctions subject matter expert for the business and providing sign off to Customer Risk Assessments (CRA) drafted by the KYC team

  • Ensuring that clear and verified information on application ownership structures, including ultimate beneficial ownership, source of wealth are available and retained for audit & regulatory review purposes

  • Providing AML, KYC, CTF & Sanctions expertise to review new and amended regulation and legislation, to help highlight and implement requirements for the business.

  • Conducting gap analyses and making appropriate recommendation to remediate against AML, KYC, CTF & Sanctions regulatory requirements

  • Ensuring that financial crime intelligence is shared between all parts of the business

  • Liaising with and observing the requirements of the MLRO and supporting team in respect of all AML CDD, PEP and sanctions issues and requirements

  • Overseeing the hotline, to provide operational staff with support (on an exceptional basis) out of hours


  • Developing the KYC team’s investigation skills and AML knowledge where appropriate

  • Preparing and presenting material for staff training and communications in liaison with the MLRO

  • Ensuring that all staff complete regular AML refresher training and that specific staff with higher level needs receive appropriate training


  • Preparing all required reports, documentation and accurate management information for the Executive Board and Compliance Committee Meetings on AML, KYC, SARs & Sanctions related management information and reporting

  • Contributing to preparation of the MLRO annual report

Ongoing Monitoring

  • Undertaking daily checks of the KYC team’s work to ensure that decisions are of a consistently high quality and that any remedial actions required are identified and implemented in a timely manner

  • Monitoring and policing completion of all CDD/EDD requirements on approved cases with related conditions precedent

  • Ensuring that on-going alerts such as adverse media, PEP and sanctions hits and persons of special interest are reviewed on a timely basis and appropriate action taken

  • Maintaining, monitoring and executing periodic reviews to ensure that AML policies and controls are being observed

  • Reviewing business performance against SLAs, reporting non-compliance and devising and executing corrective action


  • Leading the business with all AML, KYC, CTF & Sanctions related enquiries, including advising on the requirements of the appropriate regulatory regimes and resolving case related enquiries

  • Assisting with internal investigations in relation to SARs and implementing the AML compliance frameworks

Line Management

  • Manage the KYC team, ensuring all tasks, duties and responsibilities are handled in a timely, professional, accurate manner and consistently high quality manner

  • Continuous development for less experienced members of the team on financial crime and keeping oversight of the investigations and reviewing the worked cases

Risk Management

  • Using AML knowledge and experience to ensure the business is better protected from customers using the proceeds of crime

  • Liaison with staff across the business on AML, KYC, CTF and Sanctions related matters and establishing close working relationship with the KYC team

  • Building and maintaining strong relationships across the sector with external partners

  • Providing the business and its senior management with guidance and advice related to financial crime regulatory requirements

  • Using a risk based approach to review the AML and general Financial Crime risk landscape, governance and controls framework and report on and implement improvements with the agreement of the MLRO

  • Delivering the clearance of audit, operational risk and compliance related AML, KYC, CTF & Sanctions issues

  • Maintaining appropriate contacts at peer organisations through attendance at industry events

  • Horizon scanning for changes in regulation and legislation which will have an impact on business operations

  • Facilitating review and update of risk appetite in respect of AML, KYC, CTF & Sanctions


  • A minimum of 5 years’ experience in a compliance/financial investigatory role

  • Detailed knowledge of the UK AML, KYC, CTF & Sanctions (and where applicable, overseas) regulatory regime and requirements

  • Knowledge of SAR’s and law enforcement requirements

  • Experience of dealing with and identifying money laundering techniques and its associated crimes

  • Experience of undertaking and leading financial crime investigations

  • Enhanced knowledge of AML, CTF and Tax evasion

  • Knowledge of overseas AML high risk and non-equivalent countries and territories

  • Practical knowledge and experience of commonly deployed anti money laundering systems

  • Knowledge and experience of drafting AML, KYC, CTF & Sanctions policies and procedures

  • Knowledge and experience of analysing information provided in support of CRAs and providing approval of such


  • AML Investigator (completed or in progress) desirable.

  • Financial intelligence officer or similar (completed or in progress) desirable.

  • PML (from the Gambling Commission) holder desirable

Key competencies:

  • Excellent written and oral communication skills

  • Confident interacting with staff at all levels of the business up to senior management level and providing appropriate level of constructive challenge to information provided for assessment

  • Able to advocate for the AML/KYC risk approach adopted when dealing with members

  • Excellent data analysis skills

  • Ability to prioritise tasks, deliver to a consistently high standard while managing competing deadlines, proactive problem solver

  • Customer focused and risk aware


To discover more contact Steven Jackson on