Job Title:                    Customer Verification Manager

Salary:                        £42K Pro Rata

Location:                   London                                 

The Company

A leading Casino Operator is seeking a Customer Verification Manager for a 3 - 6 month Fixed Term Contract.


The Role

  • The primary responsibility of this role is to perform AML/KYC due diligence on new and existing members, financial crime investigations and undertake other related compliance related activity, to help the company secure compliance with relevant law and regulation.


Anti-Money Laundering

  • Undertaking timely, efficient and accurate DD checks of new and existing members, ensuring decisions are fully reasoned and that all supporting documents are maintained

  • Ensuring that DD cases are reviewed within agreed time lines and adhere to strict quality guidelines

  • Performing ongoing monitoring of the company’s customer base, including PEP, Sanction and Negative Media screening and analysing the results to eliminate or confirm matches

  • Overseeing the customer screening programme, addressing potential “matches”, providing clear recommendations as to when a customer’s membership should be terminated

  • Providing accurate input and maintenance of key data which underpins DD, such as legal entity name, address/contact details, type of business in relation to legal entity type, any linked parties to transactions etc.

  • Preparing robust KYC and Player Protection management information for to the management team/Board

  • Communicating professionally and confidently with stakeholders including operational colleagues, gaming managers, cash desk and customer relations

  • Helping to ensure that the work of the KYC team is in line with relevant law/regulation, guidance and best practice


Social Responsibility/Player Protection

  • Working as part of the compliance programme, to monitor customers and identify those who may be vulnerable

  • Raising concerns about relevant customers early, so that the appropriate remedial action may be taken in line with the social responsibility programme


General Compliance

  • Undertaking audit activity to assess adherence to agreed compliance policies and procedures

  • Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.


Technical Knowledge

  • At least 2 years proven experience of undertaking KYC analysis

  • Proven experience of undertaking financial crime investigations including, the reporting of SAR’s

  • Proven knowledge of legislation including Money Laundering Regulations, POCA, the Terrorism Act etc.

  • Understanding of key KYC inputs including company balance sheets, financials, annual returns etc.

  • IT literate, confident in using MS Office, in particular Excel and SharePoint

  • AML Certification (completed or in progress) desirable


Required Skills

  • Keen attention to detail

  • Able to work independently, with minimal supervision

  • Able to manage a demanding workload, competing deadliness and to appropriately prioritise urgent work based on regulatory/operational needs

  • Excellent analytical and risk assessment skills

  • Excellent verbal and written communication skills

  • Flexible, adaptable and pragmatic

  • Able to interact with stakeholders at all levels in a professional, service-orientated manner; and to be an ambassador for the compliance programme



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