Job Title: (Position Filled) Compliance Supervisor (Online Focus)
Salary: Competitive Package
Location: London, and from home
The Role
Work will mainly be focused on the online arm of a prestigious land-based London casino
Supervision of the Compliance Staff and ensuring that there are optimum response times for onboarding of customers that apply to play on the online platform
Working hours are not office hours and may require unsociable nighttime shifts. The Supervisor must be able to work well under pressure whatever the time and whatever the day of the week
Giving assistance with the whole Compliance team workflow, reporting to the Compliance Manager, and under the Direction of the Legal and Compliance Director
Ensuring that staff are well trained, competent and capable of executing their roles effectively
Processing customer applications for onboarding through acquisition of relevant information and application of a detailed customer risk assessment
Consideration of information received to ensure that customers are playing at a level that they can afford
Advising the Compliance Manager and, where appropriate, the Legal and Compliance Director, of any likely implications for AML/CTF Risk with respect to changes to internal operating policies
Ensure that the Company has a well-developed compliance culture and constantly strives to achieve better compliance practices through the development of the compliance department and communication with all relevant staff in the company
To make recommendations for the continued customer business based on KYC information collected and appropriate regard to Affordability, Responsible Gambling and AML/CTF standards and obligations
Key Responsibilities
To take ownership of the Customer Due Diligence and Enhanced Due Diligence requirements of the Company, liaising with other departments and stakeholders to achieve a business-leading standard in this area and to ensure that the business has the required customer information to make informed decisions on customer business and accounts
Make recommendations through evaluation with respect to compliance department tools required to carry out its duties particularly in EDD. Review and recommend third party providers as required with the Compliance Manager
To monitor and supervise the compliance department, in particular to ensure that the standards of EDD research and reporting is best in class
Conduct internal audits to assess the effectiveness of operational processes and report weaknesses in systems and recommend procedures to eliminate those weaknesses
To assist in conducting investigations of areas deficient in controls, Incident Reports or lack of compliance with casino policies and procedures
To keep relevant personal knowledge current and to be familiar with all regulatory requirements, consulting with management as directed
Prepare written reports relating to compliance as appropriate
Ensuring that the department resources are adequate, and that staff are adequately trained and competent through assessment
Personal Characteristics, Experience and Expertise
Professional and Technical Expertise
This is a specialised technical role. You are required to hold the ICA Post Graduate Diploma in Anti-Money Laundering, or an equivalent qualification (or be working towards that qualification). The job holder may require a Personal Management License issued by the UK Gambling Commission.
Additional requirements:
Maintains personal credibility and ethical standards
Defines objectives and strategies to meet job requirements and organizational goals and objectives
Manages performance of self and department to achieve/exceed expected results
Keeps informed of performance through face-to-face meetings, written communications, analytical reports, and performance measures
Identifies and addresses areas of weakness that may affect organizational performance
Takes full responsibility for results
Communicates effectively and works towards objectives within a team
Ensures that others involved in a project or process are kept informed about developments and plans
Uses multiple channels or means to communicate important messages
Establishes internal and external communication systems to ensure optimum performance
Ensures that regular, consistent communication takes place within area of responsibility
Develops networks and builds alliances (maintains membership of IMLPO and the NCA AML Group as a minimum)
Participates in cross-functional activities to achieve organisational objectives
Understands and uses technology as a tool in staff communication (e.g. email, scheduling, etc.)
Mental Agility and Concentration
The role of Compliance Supervisor requires unstinting concentration and the ability to work in an environment which requires lengthy periods of intense concentration interspersed with other periods of rapid decision-making and decisiveness to be effective. The job holder must be capable of, and demonstrate, clear thinking for the drafting and implementation of policy and must have a thorough and meticulous focus on audit
Decision-Making and Problem-Solving
In serious cases, matters will be referred to the Compliance Manager, but he/she may not be in the building and a high level of independent decision-making may be required. There is a major responsibility on the job holder to make the right decisions and to solve problems quickly, independently and sympathetically
Business Impact
The job holder has substantial job impact since they are part of the team responsible for safeguarding the Club from regulatory breach, fraud, malpractices, and other forms of activity which could damage the reputation and operation of the business. Poor judgement will result in significant losses and may also have a very detrimental influence on relations with good customers, if wrong decisions are made. The role may also have an impact on the operating license and the licenses of senior management
Communication, Negotiation and Persuasion
The job holder must communicate with a wide range of people with the utmost accuracy, whilst at the same time using his/her diplomatic and persuasive skills to smooth out problems and create good business decisions for the benefit of the business
All communications media must therefore be absolutely accurate, leaving no room for misunderstanding on either side. This refers to spoken communications, written records and any other interactions which must leave no room for misunderstanding
Leadership/People Management
Asset Responsibility
The job holder is responsible to ensure that any equipment used by the Compliance Department, particularly equipment removed from site for home working, is accounted for and adequately protected. All data produced is to be secured and compliant with the DPA. Information stored both digitally and in paper form must be secure and a clear desk policy maintained within the department
Customer Empathy and Marketing
The job holder will have only rare contact with customers. In such circumstances where customer contact is required, the customer will be treated with the greatest respect and courtesy no matter what the purpose of the communication. The main focus of the role however is to provide supportive services which are essential to the safe and profitable running of the Club. In this work, there will also be contact with staff and senior management. No matter who is being communicated with, the standards of respect and courtesy must remain high and must reflect the business-like function of the department.
