(Position Filled) Director of Electronic Gaming - UK - £100K+

Job Title:                    (Position Filled) Director of Electronic Gaming

Salary:                        £100K+

Location:                   United Kingdom

The Role

• A leading casino operator is seeking a best in class Director of Electronic Gaming.

• The company are focused on what their product, service and environment look and feel like for the next ten years.

• They are seeking to fill this key role in their Senior Management team. The role will report to the Group Managing Director who is keen to strengthen an area which contributes a substantial proportion of the company’s profitability.

• The successful candidate will take responsibility for managing a large, modern estate of technologically advanced machines, manage a planned expansion of electronic gaming and upgrades to existing management systems and reporting.

• Further development in technology, premises and marketing mean this is a very exciting time to join a business which is seeing opportunities where others see problems, and is ready to invest substantially to grow its business. 

Key Responsibilities

• Achieve targeted levels of profit contribution across all areas of EG

• Manage key supplier relationships ensuring a high level of shared objectives, sharing of best practice, performance data and development of new hardware and software

• Provide high-quality information to senior management team to ensure optimal decisions

• Identify new business opportunities within the EG sector

• Project manage capital investment on new equipment and location upgrades

• Work within the Senior Executive team to help develop overall business strategy

• Co-operate with the Business Finance Partner and team to ensure that accurate, timely and useful information is generated which informs business decisions and addresses any ongoing concerns

• Manage directly a talented team of EG focused staff and management across all sites.

• Work with site management to ensure the agreed EG strategy is correctly and fully employed

Personal Characteristics & Experience

• The role will suit an individual who has gained at least ten years of experience in a customer facing gaming or leisure business and held a least one other UK based senior management role

• Experience of working with server-based gaming machines is essential

• Confidence in an area which is technology-led

• Skilled at managing in a collaborative manner to ensure that issues can be addressed, and business decisions implemented across multiple departments

• Financially literate and numerate and able to interpret data and present it in a manner which engages and informs colleagues and board level users

• Comfortable as a member of a senior management team and able to contribute to the overall development of the business strategy

• Challenging and rigorous in their approach to the business

• Able to manage remote team-members where required

• Experience of other leisure businesses would be considered an advantage

• International experience is welcomed as it will bring in additional dimension to discussions

• A confident and outgoing personality and willingness to adapt and overcome are key personality traits we are looking for.

• Personal Management License holder from UK Gambling Commission, or able to apply and achieve this in a reasonable time period.

Additional

• Reports to Managing Director

• Package includes Salary, plus bonus, private medical care, pension and LTIP, mileage allowance, discounted parking, plus a significant bonus earning opportunity in 2021-22.

• Flexible attitude to working hours, must be willing to operate in line with trading hours where required.

• For further information please send a copy of your CV to steven@grs-recruit.com

(Position Filled) Fraud & Risk Analyst - Home Counties - £26K - £30K

Job Title: (Position Filled) Fraud & Risk Analyst

Salary: £26K - £30K

Location: Home Counties

A fast-growing Online Casino Operator is seeking a talented Fraud & Risk Analyst to join their expanding team.

The Role

• This role will report directly to the Fraud & Risk Team Leader.

• In this position you will be responsible for the monitoring of customer’s payment transactions, checking and identifying any fraudulent activities and conduct detailed investigations to detect and mitigate any AML concerns on a risk base approach.

• There is also a strong sense of responsibility to protect the company and the stakeholders from inherent risk caused by Fraud and AML.

Duties

• Monitor customer’s deposits and withdrawals for potential fraudulent or money laundering activity.

• Analyse customer's IP’s, betting and game play to identify any inconsistencies or suspicious activity on a risk base approach.

• Conduct detailed KYC/EDD investigations on high-risk customers using open-source research and third-party investigation tools in order to detect and mitigate any AML concerns.

• Provide detailed due diligence reports and recommendations for each case and assist DMLRO/MLRO with SAR preparation when suspicion has been reached.

• Request, validate and approve documents as part of the KYC/SoF/SoW process

• Conduct further review and determine if highlighted PEP or Sanctioned individual is a positive match.

• Respond to DPA's for sensitive data from Government agencies, Insolvency service, Solicitors and provide evidential packages where required.

• Investigate accounts where potential bonus abuse or multi accounting has taken place.

• Chargebacks, review, report and advise if it should be disputed.

• Actively follow industry news, trends and keeping up to date with AML legislation and UKGC regulatory requirements.

• Provide support to KYC & Payment team when required.

• Provide 2nd line support to Customer Service, Responsible Gaming and Finance Department.

• Assist the Fraud & Risk Manager and Fraud & Risk Team Leader as required.

Skills & Competencies

Essential:

• Previous online gaming work experience or good understanding of the industry.

• Previous experience working within AML/Fraud.

• Excellent attention to detail and a high level of accuracy.

• High proficiency of English (written and spoken).

• Excellent computer literacy.

• Clear thinking/analytical and problem-solving mind set.

• Able to work in a high-volume work environment.

• Self-motivated individual.

Desirable:

• Experience in card fraud/investigation.

• Experience in payments.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Casino Content Manager, online casino - London, and from home - Competitive Salary

JOB TITLE: (Position Filled) Casino Content Manager, ONLINE CASINO

SALARY: Competitive PACKAGE

LOCATION: London, and from home

The Role

• Working for the online arm of a prestigious land-based London casino, the Casino Content Manager will have a comprehensive knowledge of games suppliers and new game releases and positioning, ensuring products are appropriate for each target market.

• Basic working hours: 40 hours per week – flexibility required. Working from the office and home.

Key Responsibilities

• CRM execution: executives in a multi-channel and multi-vertical environment across multiple markets, handling both our automated player lifecycle program and all ad-hoc communications on a local level.

• CRM strategy: working with the Operations Manager and other key stakeholders developing multichannel contact strategies, lifecycle marketing plans, and tactical plans guiding campaign execution, including messaging frameworks, segmentation and targeting, socially responsible behavioural triggers, test planning and learning agendas to drive business growth.

• Marketing insights: In partnership with marketing manager and other specialists define, analyse, and interpret the performance of marketing programs to identify key opportunities for improvement; use internal data, research, industry insights, and a variety of quantitative tools to become intimate with and advocate for our players.

• In addition to the duties and responsibilities listed, the job holder is required to perform such other duties as may be assigned by management from time to time.

Personal Characteristics & Experience

• Extensive experience in a CRM role, preferably with online/gaming gambling, VIP management.

• Demonstrable experience in leading in a multi vertical and multi-channel environment.

• Experience in online Casino working with segmentation analysis and modelling of high value players Understanding of enterprise email or marketing strategy, measurement, vendor ecosystems, industry trends and tactical approaches to driving customer acquisition and retention.

• Basic coding and editing and HTML email templates preferred.

• High intellectual curiosity, drive and mature, proactive & positive ‘can do’ attitude.

• Previous experience in bonus configuration.

• Previous experience using Adobe Campaign and Playtech IMS.

• Experience of enterprise level CRM platforms.

• Knowledge of A/B test planning and analysis.

• Knowledge of customer segmentation and modelling approaches.

• Will work under pressure with tight deadlines.

• Ability to manage multiple high-priority projects in a fast-paced setting.

• The job holder will make decisions around which customer groups /segments are to be targeted for specific campaigns, the content that should be included within campaigns, analysis of activity and commercial interpretation of results and needed follow up actions. They should also have ultimate decision making and sign off that all pre-send procedures and checks have been completed before releasing campaigns to customers via e-mail or SMS.

• Maximise positive imapact on business through creation & deployment of profitable assets/services, the enhancement of customer experiences/attractiveness, the maximization of customer gaming spends and new customer sources, the reduction of costs, the elimination of waste and the measurable improvement of business processes and techniques.

• Excellent verbal and written communication negotiation skills required.

• Is an advocate for our players quality experiences.

• Working in partnership with key stakeholders, including marketing and New Business Director.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Head of Regulatory Compliance & Safer Gambling - London - £65K to £75K

Job Title:        (Position Filled) Head of Regulatory Compliance & Safer Gambling     

Salary:            £65K - £75K

Location:       London

The Company

A leading Casino Operator is seeking a Head of Regulatory Compliance & Safer Gambling.

The Role

• Head of Regulatory Compliance & Safer Gambling champions a culture of licensing compliance and player protection to ensure everyone complies with our external regulatory requirements and internal policies and procedures - maintaining legal and ethical integrity. 

• The role is focused on raising awareness and providing advisory for regulatory aspects across the Business, ensuring best practice and compliance as required by the Gambling Commission and local authorities. 

• Informing Safer Gambling Policy and supporting the Safer Gambling Managers in ensuring that all employees are trained and adhere to the Safer Gambling Policy requirements is also key to the role. 

• The Head of Regulatory Compliance & Safer Gambling is expected to support the CRO in managing the relationship between compliance and the business’s technical and operational departments, practicing the philosophy of support in relation (but not limited) to:

  • Safer Gambling

  • Licensing compliance

  • Data Protection

  • AML

  • Marketing regulatory requirements.

  • LCCP compliance

• The role will be a key contact for senior managers; other business stakeholders and external industry bodies and support organisations.

• Influencing through leadership, policy development and ensuring that best practice is followed and adhered to, the role will be focused on ensuring that the profile and behaviour of the organisation and its employees is in keeping with the rules and regulations of the Company and industry- minimising potential risk at all times.

• The Head of Regulatory Compliance & Safer Gambling will be responsible for ensuring that the company operates with an effective second line of defence (3 lines of defence risk model) and work with the operations teams to develop appropriate procedures that make up the first line of defence at the delivery end of the operation.

• Reports to Chief Risk Officer

Key Accountabilities

Compliance Responsibilities

• Ensures that appropriate measures are in place to comply with all regulatory compliance & safer gambling licensing and policy requirements.

• Ensuring compliance with licensing objectives.

• Monitoring/reporting on regulatory compliance performance and regulatory developments across all areas.

• Giving visibility of upcoming regulatory changes to operational teams.

• Working with the business on remedial action plans and keeping the Board/senior management informed regarding progress.

• Primary contact for responding to safer gambling and compliance queries/requests.

• Contributing to industry group engagement - working with other operators and trade associations on industry issues and developments.

• Managing regulatory policy development.

• Work with the CRO to set department direction and develop appropriate policies and processes to ensure that licence requirements are met.

• Measures and reports regulatory performance objectively and in a timely manner.

• Enhances and protects organisational value by evaluating and improving the effectiveness of internal controls and governance processes.

• Help manage and facilitate the delivery of improved safer gambling and compliance management.

• Assist with developing guidelines, interpretations and operational advice on possible day to day activities impacting on the company's safer gambling and compliance systems and processes.

• Contribute to the wider compliance and safer gambling strategy through constructive and proactive involvement in the development and implementation of new technology, policies and procedures.

• Produce and roll out relevant operational compliance and safer gambling training materials.

• Promote awareness and assist in embedding an improved compliance culture and safer gambling philosophy throughout the business.

• Developing a culture of compliance through the business.

• Establish self as the key escalation point of contact with regulators and within the business for any questions and issues relating to Regulatory Compliance and safer gambling integrity.

• Attend and contribute to Corporate Social Responsibility Committee and the Compliance & Risk Committee meetings.

• Identify innovative solutions to Regulatory Compliance issues and drive implementation.

• Report issues, metrics and outputs to the stakeholders and others as required.

• Attend and manage the Safer Gambling risk group meetings.

Skills and Knowledge

Basic Requirements

• Minimum 3 years, experience in a Senior Regulatory Compliance Managerial role, ideally within the Gambling industry.

• A good understanding of the three lines of defence risk management model.

• Proven track record in developing regulatory related policies and operating procedures.

• Ideally, a valid Gambling Commission personal management licence holder.

Essential Knowledge

• Knowledge of the UK Gambling Act and Gambling Commission’s Licence Conditions and Codes of Practice (non-remote).

• Strong knowledge of regulatory frameworks and risk mitigation strategies.

• Understanding of Data Protection requirements.

Desirable Knowledge

• Knowledge of the UK Gambling Act and Gambling Commission’s Licence Conditions and Codes of Practice (remote).

• Awareness of gambling industry related third party organisations and trade associations, e.g, GamCare and the Betting and Gaming Council

• Understanding of gambling products

• Awareness of the Licensing Act 2003 (alcohol) regulations

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Head of Risk & Assurance - London - £65,000 to £75,000

Job Title:                   (Position Filled) Head of Risk & Assurance

Salary:                        £65,000 - £75,000

Location:                   London

The Company

A leading Casino Operator is seeking a Head of Risk and Assurance to identify and manage potential Risk across the business.

The Role

• Head of Risk & Assurance will be responsible for and identifying and assessing potential risks to the company as a result of non-compliance with internal policies and work with the business to reduce risk levels. 

• The job is inspired by the mantra, “prevention is better than cure.” It’s all about avoiding threats and mitigating the effects of those which are essentially unavoidable.

• The Head of Risk & Assurance will be responsible for advising the senior management team on potential risks to the business that are likely to affect its ability to hold the legal and regulatory licences needed to conduct its business and that could affect its reputation as one of UK’s leading Casino operators.  

• They are expected to work with the CRO in providing organisational expertise in risk management and use this to lead, develop, implement and continually evaluate how the organisation recognises and addresses risk - including establishing clear risk ownership and effective incident management planning. 

• Some of the areas of responsibility will be, but are not limited to:

• Companywide policy management process

• Annual assurance audit plan

• Risk KPI monitoring

• Risk performance reporting

• Risk register management

• Remedial action plan management

• Third party audits and policy evaluation

• Incident management planning

• Risk function project management

• Corporate risk management group chair

• Health & Safety risk group chair

• Compliance and Risk Committee secretary

• Key to the role is the fact that the Head Of Risk & Assurance will be responsible for ensuring that the company operates with an effective third line of defence and work with the operations and compliance teams to ensure that the 3 lines of defence principal is applied across the whole of the business. 

• Ensuring that Health & Safety requirements are met is another key factor and therefore, while not responsible for Health & Safety policy delivery, applicants should at least have experience of Health & Safety requirements in a retail environment and be willing to develop their knowledge to a level where a recognised qualification appropriate to the role can be obtained 

• Reports to Chief Risk Officer

Key Accountabilities

Compliance Responsibilities

• Ensures that appropriate risk and assurance processes are in place to further protect company licences and brand reputation.       

• Support the CRO in the planning, design and implementation of an overall risk management process for the organisation.

• Completing risk assessments that identify, describe and estimate the risks affecting the business.

• Producing risk evaluation reports with criteria such as costs, legal requirements and environmental factors established.

• Analyse documents, statistics, reports and market trends for risk assessment purposes.

• Produce group compliance & risk update reports.

• Regularly evaluating previous handling of risks.

• Establishing and quantifying the organisation's 'risk appetite'.

• Project manage on risk functionality.

• Advise on corporate governance involving external risk reporting to stakeholders.

• Carrying out processes such as developing and maintaining incident management plans.

• Conducting audits of policy and compliance to agreed standards, including liaison with internal and external auditors.

• Generate and manage annual assurance audit plan.

• Risk and control register management.

• Deliver on Policy, Procedure & Guidance (PPG) process management.

• Manage the corporate risk management process.

• Lead and support remedial action plan management.

• Ensure the company’s Health & Safety Policy meets current requirements and appropriate processes are in place to achieve full compliance.

• Manage third party audits and policy evaluation.

• Lead and/or perform internal investigations, as required.

• Attend and manage the Health & Safety risk group meetings.

• Attend and manage the Corporate Risk Management meetings.

• Act as secretary and contribute to the Compliance & Risk Committee meetings.

Skills and Knowledge

Basic Requirements    

• Minimum 3 years, experience in a similar risk management role, ideally within the gambling industry

• An in depth understanding of the three lines of defence risk management model and demonstrable experience of its successful application.

• Proven track record in developing risk management processes that support a regulated business in protecting its ability to trade.

• Experience of designing and undertaking risk-based audits

Essential Knowledge               

• Established risk identification and prioritisation processes

• Risk reporting and monitoring systems

• Risk evaluation and prevention techniques

• NEBOSH Health and Safety at Work Qualification or similar

Desirable Knowledge

• Knowledge of the UK Gambling Act and Gambling Commission’s Licence Conditions and Codes of Practice.

• Understanding of gambling products

• NEBOSH National General Certificate in Occupational Health and Safety or similar

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM