Job Title: Field Service Engineer
Salary: £22K - £24K
The role of Field Service Engineer is to provide technical support for the gaming equipment within our casinos.
The role requires extensive travel all over the UK but will principally be focused to a single region – The Midlands
To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.
To work with and report to the senior gaming product technician for the region on any ongoing issues.
To observe all machine accounting systems and maintain security procedures relating to this.
To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.
To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
Ensure internal customers are kept informed at all stages of progress with regard to machine faults.
To carry out Pre Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.
Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.
Assist the project team when required with machine installs and gaming floor moves.
To adhere to company SLA targets in relationship to gaming equipment repairs.
To provide service and customer support to our casinos.
To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.
Personal Skills & Experience
Ability to be self-motivated.
Be a problem solver.
A self-starter able to work autonomously yet also a team player.
Have extensive knowledge of gaming equipment.
Have great communications skills.
Basic understanding electronics.
Good computer skills with knowledge of Microsoft office products.
Ability to form strong working relationships across the business.
40 hours minimum per week – as necessary to meet business demands.
Extensive UK travel with overnight stays should be expected.