Croupier - Dublin, Ireland - up to €5,000/month

New Croupier Vacancies - Dublin

This is a great opportunity to work in Ireland’s welcoming and vibrant capital city.
Dublin is packed full of history, culture, excellent eateries, beautiful bars and nightlife, and it’s as friendly a place as you’ll ever work in your life.
 
We are looking for experienced Dealers to join our professional and friendly team. You must be able to deal Roulette, Blackjack AND Texas Hold’em. Omaha, Three Card Poker and Dice would be an advantage.
 
The working conditions are great, with salary (including tips) up to 5,000 euro.
 
Please email your CV to dublin@grs-recruit.com
 
All applicants must have the right to work in Ireland (EU/UK) and have good spoken English language skills. If you do not have the right to work in Ireland, we will not be able to consider you - there are no visas available.

Deputy Casino Director - €110K + expat package

Job Title:          Deputy Casino Director

Salary:             €110K + Expat Package

An exceptional opportunity has arisen for an experienced and commercially driven casino professional to join a high-performing international gaming operation as Deputy Casino Director.

We are seeking a dynamic leader with extensive experience in regulated, high-end casino environments who can support operational excellence, drive profitability, and deliver an outstanding guest experience. This role is ideal for a hands-on operator with strong leadership credentials, deep gaming knowledge, and a passion for developing high-performing teams.

The Role

Reporting directly to the Casino Director, the Deputy Casino Director will oversee the daily casino operation, ensuring maximum efficiency, compliance, customer satisfaction, and financial performance across all departments.

You will play a key role in protecting the integrity of the operation while driving operational standards, team engagement, and commercial success.

Key Responsibilities

• Support the Casino Director in maximising operational effectiveness and profitability

• Oversee the day-to-day running of the casino operation

• Ensure the integrity and compliance of all gaming activities and casino procedures

• Build and maintain exceptional guest relationships through strong floor presence and professional issue resolution

• Authorise customer transactions, cheque approvals, and player complimentary benefits within approved limits

• Ensure all casino equipment and systems remain fully operational

• Resolve disputes fairly, professionally, and in line with company procedures

• Monitor operational performance standards and identify opportunities for revenue growth and cost efficiencies

• Review and enhance operational policies, procedures, and controls to safeguard assets

• Analyse operational and financial data, including forecasts and performance metrics

• Support budgeting processes across P&L and Capex planning

• Lead, coach, mentor, and develop management and operational teams

• Guide and support Shift Managers to achieve peak performance

• Foster a positive culture built on teamwork, accountability, communication, and respect

• Ensure compliance with internal policies, labour regulations, and gaming legislation

• Act as a visible role model both within and outside the casino environment

 Skills & Experience Required

• 15–20 years’ experience within regulated, high-volume, luxury casino operations

• Experience working across multiple gaming jurisdictions preferred

• Strong operational knowledge across:

  • Table Games

  • Slots

  • Cash Desk

  • Reception

  • Surveillance

  • Marketing

  • HR

  • Finance

• Full understanding of casino P&L management and budgeting processes

• Experience using Casino Management Systems (CMS)

• Strong leadership and people management capability

• Commercially minded with excellent analytical and reporting skills

• High level of integrity, professionalism, and discretion

• Customer-focused with exceptional communication skills

• Fluent English and French required

• Strong IT proficiency including Microsoft Office

• Sound knowledge and application of labour legislation

• Degree qualified in a related field preferred

 Personal Attributes

• Inspirational leader who leads by example

• Calm, professional, and highly organised

• Empathetic, modest, loyal, and discreet

• Strong interpersonal and decision-making skills

• Passionate about operational excellence and guest service

 Package

• Competitive salary of €110K+

• Attractive expatriate package

• Opportunity to join a prestigious international gaming operation

• Career progression within a dynamic and fast-paced environment

If you are an experienced casino operations leader ready for your next international challenge, we would love to hear from you.

If you're interested in learning more, please send your CV to steven@grs-recruit.com.

Online Game Presenters

Want a real path to an on-camera career?

We are hiring Online Game Presenters!

Online game presenting offers aspiring influencers and content creators the opportunity to:

• Develop confidence in live, on-camera environments

• Strengthen communication and presentation skills

• Learn how to engage audiences in real time

• Gain professional, paid experience relevant to content creation, hosting, and broadcasting

For those serious about pursuing an on-camera career, this can be a valuable step in building practical experience and professional credibility. No experience is required, however, to be considered for these exciting opportunities you must:

• Already have the relevant paperwork to work in the EU.

• Speak English to an advanced level.

• Demonstrate a vibrant, modern approach to customer service.  

Interested? All you need to do is:  

Send an up to date CV and a recent photograph to linda@grs-recruit.com.  Your CV should include contact details, confirmation of eligibility to work in the EU and current location.

Venue Manager - Preston, Lancashire - £36,738

Job Title:                    Venue Manager

Salary:                        £36,738

Location:                   Preston, Lancashire

Role Purpose:

• To ensure the Venue is performing efficiently and effectively on a day-to-day basis and the required standards are being met and/or surpassed.

• Ensuring every guest has the best experience.

• To represent the company in a professional manner at all times and promote the Company to ensure we remain the best in the business.

Customer Service

• Driving venue performance by effective business planning, motivation of team and service excellence

• Ensuring the venue housekeeping is of the highest possible standards at all times, with the effective checks in place, both internally and external to the venue

• Ensure that all employees deliver a friendly welcome and consistently high standard of Customer Service to existing customers.

• Every new customer must experience the same level of service

• Ensure all employees actively sell change and offer regular refreshments to all customers

• Ensure all Gaming complaints are handled in a caring and responsible manner whilst following company policy and procedures

• Communicate new and existing promotions to all staff to ensure every opportunity is taken to greet and ensure every customer entering your Venue is acknowledged and treat with equal respect

• To learn customers names, and be aware of their preferences

• To assist in positively promoting forthcoming and present activities and promotions

• To professionally handle customers comments and complaints

• Ensure all promotional materials are displayed as directed and any issues to notify the Area Manager or in their absence the Marketing Department

• Be aware of competitor developments and notify your Area Manager of any relevant concerns

• Ensure that the Venue presentation is maintained to the highest standard at all times

• To ensure all staff carry out their duties in a respectful and professional manner

Machine Management

• To lead the team as per company procedures

• To identify all faults and repair where possible

• To report faults

• To effectively manage the system, ensuring all staff are fully trained to their required level

• To ensure all machines display correct information i.e.: Category label; Gamcare Info etc

• Ensure all employees have good product knowledge of machines, and are encouraged to share advice

• Ensure all machines are externally presentable

Office

• All company paperwork is dealt with promptly and efficiently in a clear and legible manner and where required sent to Head Office

• Rotas completed, authorised and readily available four weeks in advance

Personnel

• When recruiting and interviewing adhere to company guidelines

• Ensure every new employee receives a full and complete induction into the company including issue of uniform, name badge, sentinel card and keys where required

• Ensure every employee receives new and refresh training

• To implement where required the company grievance, disciplinary and dismissal procedures

• Hold regular meetings with staff to inform of changes and listen to any concerns/issues

• Ensure all employees receive all training relevant to their role

Security

• To be fully compliant with the BACTA / Gambling Commission guidelines at all times

• To inspect I.D. of all visitors

• Follow Social Responsibility duties under the Gambling Act 2005 ensuring gambling is conducted fair and openly and not associated with disorder

• Two people to be present at opening and closing (unless otherwise authorised by Area Manager)

Health & Safety

• To be aware of, and implement all Health & Safety policies and procedures

• To ensure all staff are fully trained in all areas of Health & Safety

• To assist with the performing of regular checks and inspections. Recording all findings

IT

• To have a good understanding of IT and basic computer systems such as Microsoft office and emails

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Head of Compliance - Operations - Gibraltar - £80K-£85K

Job Title:                       Head of Compliance - Operations

Salary:                          £80K - £85K

Location:                     Gibraltar

Be part of the next chapter

• We’re proud of where we’ve come from – a strong retail heritage, built on resilience, independence and a deep connection to our customers.

• Now, as we look to the future, we’re expanding our horizons, accelerating our growth, and reimagining what excellence looks like in the gambling industry.

• With a proud legacy in retail and a rapidly growing digital footprint, we’re on a mission to set the standard for integrity, innovation, and customer care.

• At the heart of our transformation is commitment to doing things the right way - responsibly, ethically, and always with customers at the front of mind.

• As we build the company’s the future, we’re looking for a Head of Compliance Operations who shares our passion for raising the bar and delivering real impact – someone who thrives on purpose, leads with conviction and who see’s compliance as a cornerstone of sustainable, responsible growth.

 Your role in our journey

• Reporting to the Director of Compliance Operations, the Head of Compliance Operations has overall accountability for the leadership, performance, and continuous development of our Digital-focused compliance operations, with oversight of aligned Retail activity.

• This role owns the operational delivery of Safer Gambling (SG), and Customer Due Diligence (CDD) across Digital, ensuring consistent, high-quality compliance outcomes in a complex, customer-facing environment.

• You will lead a critical frontline function at the centre of customer protection and regulatory delivery — ensuring Digital compliance operations are robust, scalable, and consistently aligned with regulatory expectations, operational realities, and customer experience standards.

• While Digital is the primary focus, you will work closely with Retail counterparts to ensure joined-up, end-to-end compliance delivery across channels.

• This is a senior leadership role combining strategic ownership with hands-on operational oversight.

• You will shape the Digital compliance operating model, translate regulatory and business strategy into practical execution, and empower teams with the tools, capability, and insight required to perform at pace and at scale.

 What you will do

• Own and lead Digital Compliance Operations, with primary accountability for Safer Gambling, and CDD delivery across the Digital estate, ensuring regulatory compliance, customer protection, and operational effectiveness.

• Provide strategic direction and day-to-day leadership for Digital compliance teams, ensuring clear prioritisation, effective resource planning, and delivery against SLAs and regulatory commitments.

• Maintain oversight of aligned Retail compliance operations, ensuring consistency of standards, controls, and outcomes across channels.

• Lead, coach, and develop senior Digital compliance managers and operational leaders, fostering a culture of accountability, ownership, and continuous improvement.

• Drive operational excellence within Digital through process optimisation, smart tooling, automation, and data-led decision-making, improving accuracy, efficiency, and colleague experience.

• Establish and embed robust QA, audit, and performance monitoring frameworks tailored to Digital operations, using insight to identify risk, regulatory themes, and improvement opportunities.

• Oversee the design and delivery of Retail-specific training and competency frameworks, ensuring colleagues are equipped to manage high-risk, face-to-face customer interactions effectively.

• Act as the senior escalation point for complex or high-risk Digital cases, ensuring swift, proportionate, and compliant outcomes.

• Provide clear, insightful Digital-focused reporting to the Director of Compliance Operations and senior stakeholders, highlighting trends, risks, regulatory exposure, and performance against key metrics.

• Partner closely with Digital Operations, Compliance, Risk, Technology, and Customer Service to ensure seamless implementation of compliance controls and processes within the Digital environment.

• Lead the Digital operational input into the design, testing, and rollout of new systems, policies, and procedures, ensuring they are practical, scalable, and aligned to frontline realities.

• Represent Digital Compliance Operations in senior forums, governance committees, and regulatory engagements, including site visits and audits where required.

• Stay ahead of emerging regulatory requirements and Digital-specific risks, ensuring the operating model remains proactive, resilient, and future-ready.

• Champion a strong Digital compliance and conduct culture, embedding ethical decision-making, transparency, and customer protection at the heart of frontline activity.

 What you will bring

• Significant experience in compliance operations within the gaming sector, with strong, demonstrable experience in Digital gaming environments (highly desirable).

• Deep practical knowledge of Digital Safer Gambling, AML, and CDD requirements, with the ability to apply regulatory guidance pragmatically in high-volume, customer-facing settings.

• Proven senior leadership experience managing managers and operational teams.

• A track record of improving Digital compliance performance through process redesign, operational insight, and effective use of technology.

• Excellent stakeholder management skills, with the credibility to influence senior leaders across Digital Operations and Compliance.

• Highly analytical and commercially aware, able to assess risk and performance using data while balancing regulatory and customer considerations.

• Calm, decisive, and confident when managing Retail escalations, regulatory scrutiny, and high-risk customer situations.

• A clear commitment to customer protection, regulatory integrity, and building effective, sustainable Digital compliance operations.

 Why join us now?

• This is more than just a job opportunity. It’s a chance to help shape the future of a company at pivotal moment in its growth story.

• We are actively investing in our people, our technology, and our purpose.

• We are growing the team in our Gibraltar office and have big plans to expand our group-wide customer operations function.

• This role offers a unique opportunity to lead from the front as we build a business that is as responsible as it is ambitious.

• Join us. Help define what’s next – and be proud of the impact you will make.

If you're interested in learning more, please send your CV to steven@grs-recruit.com.