Field Service Engineer - Middlesbrough area - £29,500 per year + company car

Field Service Engineer

Middlesbrough Area

£29,500 per year + Company Car

Are you ready to take your technical expertise to the next level? We’re excited to share an excellent opportunity within our Service Division for a dedicated and skilled Field Service Engineer. This role is central to delivering unparalleled maintenance and technical support to our valued customers. If you’re passionate about service excellence and eager to make a meaningful impact, we’d love to hear from you.

Our client is committed to delivering top-tier solutions and support to clients across the UK. Their focus on quality and customer satisfaction sets them apart in the industry. As part of our team, you’ll help uphold these standards while contributing to the continuous improvement of our services.

Key Responsibilities As a Field Service Engineer, you’ll manage a broad range of tasks to ensure customers receive the highest level of service, including:

  • Exceptional Customer Service: Deliver outstanding service within your designated region, building long-term relationships based on trust and reliability.

  • Installation and Maintenance: Lead installations of both company and third-party systems, and perform hardware and software modifications and upgrades on existing equipment.

  • Preventive Maintenance: Conduct regular Planned Preventative Maintenance (PPM) to ensure optimal performance and longevity.

  • Problem Solving: Apply analytical skills for root-cause analysis and effective resolution of service issues, minimizing disruption for customers.

  • Continuous Improvement: Drive process improvements to ensure our service offerings continually evolve to meet customer needs.

  • Reactive Support: Provide timely on-site reactive call-out responses on a rota basis, which may include unsociable hours.

  • Spare Parts Management: Manage and control spare parts allocated to your region, ensuring availability and effective inventory management.

  • Communication: Maintain clear communication on service issues, escalating as necessary per established processes.

  • Team Collaboration: Work collaboratively with the team or independently to respond to on-site customer support requests, ensuring coverage during peak periods.

  • Accurate Reporting: Use the Service Management system to maintain real-time reporting and documentation, ensuring service records are accurate and up-to-date.

Required Skills and Abilities, to excel in this role, you should possess:

  • A minimum of 5 years of relevant technical maintenance or service support experience.

  • A solid electrical or electronic background; recognized engineering qualifications are a distinct advantage.

  • Desirable experience in network and server installation and maintenance.

  • Proficiency with Microsoft Office (Excel, Word, PowerPoint) for documentation and reporting.

  • Flexible approach to working hours and the ability to travel as required.

  • A valid UK driving license.

  • Strong organizational skills and the ability to self-motivate.

  • Prior casino experience is not essential, but applications from engineers with a manufacturing background are welcome.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Head of Compliance / MLRO – UK Betting & Gaming - North of England

Head of Compliance / MLRO – UK Betting & Gaming

Our client, a multi-site betting and gaming operator in the North of England, is seeking either:

• An experienced Head of Compliance / MLRO, or
• An MLRO to work alongside an established Head of Compliance.

This is a senior role within a complex, multi-site operation, requiring strong leadership and a deep understanding of the UK regulatory framework.

Key requirements:
• Senior Compliance experience within the UK betting / gaming industry
• Up-to-date knowledge of UK regulations and the LCCP
• Ability to train, support and work collaboratively with operational teams
• Experience helping deliver and maintain a fully compliant gambling operation

If you're interested in learning more, please send your CV to steven@grs-recruit.com.

 

Business Development Manager, account management (gaming) - Midlands - Salary competitive + bonus + car

Vacancy:        Business Development Manager – Account Management (Gaming)

Location:       Midlands

Additional:     Company Car + Bonus | Mon–Fri | 37.5 hours | Competitive Salary | Bonus Scheme | Fully Expensed Company Car

 

The Opportunity

Are you great at building long-term relationships in the licensed trade?

Are you experienced in the world of gaming machines (AWPs)?

We are a successful, well establish and growing business supplying gaming, EPOS, music, entertainment and ware washing solutions to pubs and hospitality venues across the UK.

We are looking for an experienced Business Development Manager to manage and grow our existing customer accounts across the Midlands hospitality sector. This is a relationship-led role, focused on account performance, service delivery, and customer satisfaction.

You’ll be the trusted point of contact for a defined portfolio of pubs and hospitality venues, working closely with our depot and service teams to ensure standards are met and opportunities are maximised.

 

What You’ll Be Doing

  • Manage and retain a portfolio of existing licensed trade accounts

  • Build strong, long-term relationships with pub operators and management companies

  • Act as the main point of contact for service, collections, and account queries

  • Carry out regular site visits and structured account reviews

  • Monitor machine performance and income, recommending improvements where needed

  • Coordinate equipment changes and installations with depot teams

  • Attend depot meetings to review service activity and site performance

  • Ensure compliance with customer standards, legal requirements, and company procedures

  • Support revenue growth through account optimisation and upsell opportunities

  • Represent The company professionally at customer events and promotions

 About You

  • Experience of gaming/amusement machine account management within the licensed trade or hospitality

  • Confident communicator with excellent people skills

  • Well organised, commercially aware, and able to manage your own territory

  • Comfortable working independently in a field-based environment

 What You’ll Get

  • Fully expensed company car (including personal use)

  • Competitive salary + bonus

  • Company laptop and mobile phone

  • Salary sacrifice pension scheme

  • Company events and genuine career progression

  • Supportive, professional business with a national reach

 

 TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

VIP Baccarat Trainer - Bucharest, Romania

An amazing opportunity has arisen for an elite Baccarat trainer.

  • You will have worked in the finest Baccarat games in the Far East

  • You must have experience of working at the very pinnacle of CIP Baccarat

  • You must also have experience of training gaming staff and writing training plans for these rooms

  • Every detail of top end Baccarat play must be second nature to you

Apply today: steven@grs-recruit.com

Field Service Engineer - Midlands - £29.5K + car + benefits

Field Service Engineer based in Midlands area (ideally Leicester / Coventry area)

£29,500 salary plus benefits:

  • Company Car

  • Pension: 8% combined pension rising with length of service

  • Life assurance 4 x salary

  • 23 days holiday rising with length of service

  • Salary sacrifice schemes

Join Our Dynamic Service Division in Midlands: Exceptional Opportunity for a Field Services Engineer

Are you ready to take your technical expertise to the next level? We are thrilled to announce an exciting opportunity within our Service Division for a dedicated and skilled Service Engineer.

Job is in the picturesque Midlands region, this role is integral to our mission of delivering unparalleled maintenance and technical support to our valued customers.

If you are passionate about service excellence and looking to make a significant impact, we want to hear from you!

Our Client strives on providing top-tier solutions and support to clients across the UK and beyond. Their commitment to quality and customer satisfaction sets us apart in the industry. As part of our Midlands team, you will play a crucial role in upholding these standards while contributing to the continuous improvement of our services.

Key Responsibilities:

As a Field Services Engineer, you will be responsible for a diverse range of tasks that ensure our customers receive the highest level of service. Your role will include:

  • Exceptional Customer Service: Deliver outstanding service to customers within your designated region, fostering long-term relationships built on trust and reliability.

  • Installation and Maintenance: Oversee the installation of the company's and third-party systems, as well as carry out hardware and software modifications and upgrades on existing equipment.

  • Preventive Maintenance: Conduct regular Planned Preventative Maintenance (PPM) on existing products to ensure optimal performance and longevity.

  • Problem Solving: Utilize your analytical skills to perform root cause analysis and effectively resolve service issues, ensuring minimal disruption to our customers.

  • Continuous Improvement: Drive initiatives for process enhancements, ensuring that our service offerings are always evolving to meet customer needs.

  • Reactive Support: Provide timely reactive call-out responses to customer sites as part of a rota system, which may include working unsociable hours.

  • Spare Parts Management: Manage and control spare parts allocated to your region, ensuring availability and effective inventory management.

  • Communication: Maintain clear communication regarding service issues, escalating as necessary in line with established processes.

  • Team Collaboration: Work collaboratively with your team, or independently, to respond to on-site customer support requests, ensuring coverage during high workload periods.

  • Accurate Reporting: Utilize the company's Service Management system to maintain real-time reporting and documentation, ensuring all service records are accurate and up-to-date.

Required Skills and Abilities:

To excel in this role, you should possess the following qualifications and skills:

  • A minimum of 5 years of relevant technical maintenance or service support experience.

  • A solid electrical or electronic background, with recognized engineering qualifications being a distinct advantage.

  • Experience in network and server installation and maintenance is desirable.

  • Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for documentation and reporting.

  • A flexible approach to working hours and the ability to travel as required.

  • A valid UK driving license.

  • Proven organizational skills and the ability to self-motivate.

While previous casino experience is not essential, we welcome applications from engineers with a manufacturing background.

Job is on shift basis:

  • Week 1

    • Late call Mon to Fri 4pm to 12.00 , Sat and Sunday 12.00 to 12.00

  • Week 2

    • Monday off, Then 4 days of Planned Preventative Maintenance 8am to 4pm

  • Week 3

    • Early call 8am to 4pm Monday to Friday

  • Week 4

    • Planned Preventative Maintenance 8am to 4pm Monday to Friday

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM