(Position Filled) Marketing Manager - London - £50K-£60K

Job Title:                     (Position Filled) Marketing Manager

Salary:                        £50K - £60K  

Location:                   London

Position Summary

• This leading Casino operator is seeking a talented Marketing Manager with a focus on, and experience in, data and insight with knowledge of campaign management, direct marketing, offer management, interactive marketing, and database marketing.

Responsibilities

• Ensures that the marketing functionality is compliant with business expectation.

• Leads the building and implementing of the marketing strategy.

• Identifies and reads data to provide insights in performance and delivery.

• Designs ad hoc campaigns based on business requirements & produces new initiatives.

• Develops and implements the paid-marketing campaigns to support both acquisition & retention initiatives.

• Brainstorms new and creative growth strategies with stakeholders.

• Utilises strong analytical ability to evaluate end-to-end guest experience across multiple channels and guest touch points.

• Provides thought leadership and perspective for adoption where appropriate.

• Implements relevant, approved marketing campaigns, as well as offers for cross-platform communications that are founded on segmentation models and the business’s goals.

• Works closely with key stakeholders in developing the consumer loyalty vision for the business and instilling that vision across the organizational departments and contact points, for example, social, web, mobile, email.

• Ensures that the business’s consumer relations programs are effective and that they are of high quality and standards and also that they facilitate the execution of successful marketing campaigns enabling consumer loyalty.

• Introduces new capabilities for meeting emerging business needs and market trends.

• Maintains a strong knowledge and understanding of the current and emerging eCommerce strategies, trends, and techniques that consistently give the business a lead in consumer acquisition within the market.

Teamwork

• Delivers a professional and ethical working culture applied appropriately across a diverse workforce and guest base.  

• Demonstrates the ability to work as part of a team.

• Ability to interact and cooperate with all company employees.

• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to the guest base; collaborate with others, solve problems creatively and demonstrate high integrity.

• Maintains professional internal and external relationships that meet the company’s core values.

• Shows acute understanding of expected professional behaviours and personal presentation.

• Has a concise, positive, and transparent communication style.

• Shows ability and the integrity to work without direct supervision.

• Demonstrates understanding of the provision of support services to operations.

• Participates in the identification of personal training and development needs makes full use of all training and development opportunities.

Compliance

• Minimise risk to business and self by ensuring marketing collateral and events are carried out in accordance with legislative regulations.   

• Daily demonstrates legislative compliance, adherence to and knowledge of:

  • Operating License conditions

  • Anti-Money Laundering

  • Anti-Money Lending

  • Data Protection

  • GDPR

• Acute awareness of health and safety procedures/regulations.

• Focused on minimising unnecessary risk to the business.

Entry Requirements

• Holds a Degree in a Marketing or related discipline, with a minimum of years’ work experience within a Marketing Manager role or at least 2 years' experience in a senior marketing position.

Essential Knowledge

• Strong data and insight experience.

• Solid knowledge of campaign management, direct marketing, offer management, interactive marketing, and database marketing.

• Up to date with the latest trends and best practices in digital marketing and measurement.

• Strong project management skills, with the ability to prioritise and goal set.

• Proven track record of business development and excellent client management.

• Understanding of guest and market dynamics.

• Strong digital marketing experience with a keen eye for engaging social media content.

Skills

• Brand-driven with experience in managing marketing campaigns that engage, inform, and motivate.

• Exceptional interpersonal skills.

• High levels of attention to detail.

• Creatively driven.

• Leads by example.

• Ability for independent working in a fast paced, high-volume environment.

• Ability to prioritise, multitask and meet deadlines.

• Displays initiative.

Personal Characteristics

• Team player and strong work ethic.

• Individual of highest integrity.

• Organised, efficient approach to work, with attention to detail.

• Flexible in terms of working hours.

• Support-service focused, with the ability to self-motivate.

• Courteous & professional.

• Dedicated, energetic and enthusiastic.

• Takes responsibility & accountability.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Electronic Gaming Technician, Casino - London

Job Title:                    (Position Filled) Electronic Gaming Technician - Casino

Location:                   London         

Introduction

• The role of gaming product technician is to provide technical support for the gaming equipment within our casinos.

• Focused on the London region.

Principal Accountabilities

• To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

• To work with and report to the senior gaming product technician for the region on any ongoing issues.

• To observe all machine accounting systems and maintain security procedures relating to this.

• To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.

• To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

• Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

• To carry out Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

• Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

• Assist the project team when required with machine installs and gaming floor moves.

• To adhere to company SLA targets in relationship to gaming equipment repairs.

• To provide service and customer support to our casinos.

• To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience

• Ability to be self-motivated.

• Be a problem solver.

• A self-starter able to work autonomously yet also a team player.

• Have extensive knowledge of gaming equipment.

• Have great communications skills.

• Basic understanding electronics.

• Good computer skills with knowledge of Microsoft office products.

• Ability to form strong working relationships across the business.

Working Hours

• 40 hours minimum per week – as necessary to meet business demands.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO SIMONA@GRS-RECRUIT.COM

(Position Filled) Master Sommelier - Europe - €32,400-€38,400

Job Title:                    (Position Filled) Master Sommelier

Salary:                        €32,400 - €38,400          

Location:                   Europe

Position Summary

• A leading Casino hospitality and leisure company are seeking a Master Sommelier to work with their senior managers and directors of their business units in maintaining a high level of guest service and relations, by delivering and supervising the prompt, efficient and courteous service of food and beverage.

• The Master Sommelier will be responsible of preparing all the wine lists of all outlets.

• Additionally, the Master Sommelier must ensure that all Sommeliers in all outlets follow the highest standards in Food & Beverage Service.

Primary Responsibilities

• Understands all the Outlets and Business Units concepts and service standards, the product knowledge, and the management policy orientation.

• Ensures that all Sommeliers and Restaurant Assistant Managers are providing personalized service to the guest.

• Monitors stock levels and rate of depletion of all outlets and provides guidance to the Restaurant Managers.

• Co-ordinates financial progress and has an active role in the outlets and business units’ sales and revenue.

• Leads the selection of products and in the design of Wine and beverage menus.

• Actively seeks feedback and liaises with Guests.

• Monitors the performance of all Sommeliers in the F&B Outlets and business units and provides them with coaching and mentoring if needed.

• Handles guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Assists with monthly training for all staff related to beverages, to be able to carry out the functions of their jobs and supervises their progress while openly shares knowledge.

• Communicates and coordinates with other Departments to ensure guests needs are exceeded.

• Ensures readiness of all Outlets by performing regular checks on working stations, equipment, and items.

• Assists with administrative tasks relevant to F&B operations.

• Coaches and mentors’ colleagues to overcome difficulty in meeting customer service standards.

• Holds a thorough knowledge of the casino and hotel layout to ensure that guest queries can be answered or referred promptly.

• Attends training sessions and meetings when required.

• Adheres to and ensures that all Outlet employees follow the Company policies and procedures.

Key Performance Indicators

• Excellent knowledge of products and services.

• Continuous progress of technical skills.

• Accurate inventory control.

• Positive Customer feedback.

Experience

• Minimum of 5 years working experience as a Master Sommelier or Sommelier in a Five-star hotel with exposure to high volume beverage sales.

Education

• Internationally recognized professional qualifications on wines.

• Qualifications related to the Hospitality Industry are preferred.

• University degree in Hospitality Management or another relevant field is preferred.

Skills

• Profound knowledge of food and beverage products including high-end wines and cooking techniques.

• Excellent interpersonal and customer service skills.

• Strong negotiation and conflict resolution skills.

• Possesses strong organizational and time management skills.

• Excellent command of English, and other languages highly regarded.

Personal Competencies

• Achieves agreed objectives and accepts accountability for results.

• Displays a high commitment to delivering results.

• Communicates effectively.

• Displays the highest level of integrity.

• Ability to maintain discretion.

• Self-motivated.

• Approachable.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Quality Assurance Manager - €36,000

Job Title:                    (Position Filled) Quality Assurance Manager

Salary:                       €36,000

Position Summary

• A leading casino, hospitality and leisure company are seeking a Quality Assurance manager who is responsible for implementing quality assurance processes that meets the company’s missions and brand standards, target customer needs, ensure employee satisfaction and laser focus on continuous improvement at the property level.

• This position champions the Quality function and builds support for change.

• The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.

Primary Responsibilities

• Manages quality assurance goals

• Coaches’ managers on adopting the Total Quality Management leadership style

• Conducts monthly audit to ensure compliance with company and brand standards

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals

• Directs property quality efforts to address critical customer requirements

• Assists with company-wide implementation of company best practices

• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable

• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences

• Uses data collection methods to compile, display, track, and analyse defect trends

• Demonstrates and communicates key drivers of guest satisfaction for our target customer

• Analyses issues and identifies trends

• Manages the guest experience reviews with leadership team and ensures appropriate corrective action is taken

• Responds to and handles guest problems and complaints as needed

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

• Models service behaviours that meet or exceed guest expectations

• Works together with department heads and trainers

• Investigates causes of quality problems and proposes solutions

• Trains new quality control employees

• Utilizes extensive knowledge of the product’s inner workings to diagnose problems

• Continues education on newly developing quality control techniques

Qualifications

Education

• Bachelor’s Degree and or minimum 5 years in luxury hotel operations specifically quality assurance, housekeeping, Front Desk, Guest services and/or training at the mid-management level

 Skills / Competencies

• Proven experience as quality manager

• Conscientious and responsible

• A keen eye for detail and a result driven approach

• Outstanding communication skills

• Proficient in MS Office

• Excellent math abilities and working knowledge of data analysis/ statistical

Personal Competencies

• Achieves agreed objectives and accepts accountability for results

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Sales Account Support Manager - WFH + some travel - £30-£35K + £8-£10K discretionary bonus

JOB TITLE: (Position Filled) Sales Account Support Manager

SALARY: £30-£35K + £8-£10K annual discretionary bonus

LOCATION: WFH, with some travel

Overview

Our company proudly represents world-famous table games and side bets, over 20 years of iGaming experience, proven-performing technology and solutions with industry-leading service levels. The role is responsible for establishing strong customer relationships with specific corporate and strategic accounts.

Responsibilities:

• Provide support to the UK & EMEA Sales Team, with the ability to deliver a client centric ethos in the day-to-day work environment

• A liaison with various third-party equipment suppliers, to enable client operational needs and deliver seamlessly integrated new products

• Regular and ongoing communication / liaison with EMEA service support providers, appointed distributors, and operations to support client needs

• Ability to support clients in optimizing products and pay tables, to maximize revenues and house edges.

• Own and manage sales orders and agreements, in relation to expiry and renewals, and ensure client footprints are kept up to date

• Carry out face to face meetings with clients as and when required, sometimes in the absence of the Regional Sales Representative.

• Support the company’s Sales Administration and Financial Accounts teams with the collation of billing reports, billing queries, and the payment of invoices

• Collate market intelligence on UK & EMEA Gambling Legislation and Casino licensing; reporting all findings that may increase or negatively impact revenues

• Performs other duties as assigned

Required Knowledge/Skills/Job Qualifications:

• Up to 25% travel required

• Demonstrated ability to interface and build relationships with multiple levels of management

• Ability to work independently and be self-motivated

• Positive attitude: ability to listen and ask questions

• Excellent organizational & project management skills

• Demonstrated ability to provide a high level of customer service

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Proactive and works well under pressure in a fast-paced environment

• Advanced proficiency in Microsoft Office Suite, and familiarity with task management tools, including CRM software

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Must be willing and able to develop a good understanding of casino table games

• Must be flexible if needed for work outside of normal business hours

Education/Experience:

•  BA/BS degree preferred; or any combination of education and experience, which would be an equivalent background

• Knowledge and understanding of the regulatory gambling environment and/or other legislative requirements preferred 

• Physical Requirements

• Must be able to remain in a stationary position for extended periods of time

• Must occasionally move about inside the office to access office machinery

• Constantly use hands/fingers to operate a computer and other office productivity machinery, such as a calculator and copy machine

• Occasionally will need to reach with hands and arms and lift up to 10 pounds

APPLY NOW BY SENDING YOUR CV To paul@grs-recruit.com