Job Title:                    (Position Filled) Quality Assurance Manager

Salary:                       €36,000

Position Summary

  • A leading casino, hospitality and leisure company are seeking a Quality Assurance manager who is responsible for implementing quality assurance processes that meets the company’s missions and brand standards, target customer needs, ensure employee satisfaction and laser focus on continuous improvement at the property level.

  • This position champions the Quality function and builds support for change.

  • The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.

Primary Responsibilities

  • Manages quality assurance goals

  • Coaches’ managers on adopting the Total Quality Management leadership style

  • Conducts monthly audit to ensure compliance with company and brand standards

  • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals

  • Directs property quality efforts to address critical customer requirements

  • Assists with company-wide implementation of company best practices

  • Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable

  • Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences

  • Uses data collection methods to compile, display, track, and analyse defect trends

  • Demonstrates and communicates key drivers of guest satisfaction for our target customer

  • Analyses issues and identifies trends

  • Manages the guest experience reviews with leadership team and ensures appropriate corrective action is taken

  • Responds to and handles guest problems and complaints as needed

  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

  • Models service behaviours that meet or exceed guest expectations

  • Works together with department heads and trainers

  • Investigates causes of quality problems and proposes solutions

  • Trains new quality control employees

  • Utilizes extensive knowledge of the product’s inner workings to diagnose problems

  • Continues education on newly developing quality control techniques

Qualifications

Education

  • Bachelor’s Degree and or minimum 5 years in luxury hotel operations specifically quality assurance, housekeeping, Front Desk, Guest services and/or training at the mid-management level

 Skills / Competencies

  • Proven experience as quality manager

  • Conscientious and responsible

  • A keen eye for detail and a result driven approach

  • Outstanding communication skills

  • Proficient in MS Office

  • Excellent math abilities and working knowledge of data analysis/ statistical

Personal Competencies

  • Achieves agreed objectives and accepts accountability for results

  • Displays a high commitment to delivering results

  • Leads others to achieve business objectives

  • Communicates effectively

  • Displays the highest level of integrity

  • Ability to maintain discretion

  • Self-motivated

  • Approachable

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM