(Position Filled) Sales Account Support Manager - WFH + some travel - £30-£35K + £8-£10K discretionary bonus

JOB TITLE: (Position Filled) Sales Account Support Manager

SALARY: £30-£35K + £8-£10K annual discretionary bonus

LOCATION: WFH, with some travel

Overview

Our company proudly represents world-famous table games and side bets, over 20 years of iGaming experience, proven-performing technology and solutions with industry-leading service levels. The role is responsible for establishing strong customer relationships with specific corporate and strategic accounts.

Responsibilities:

• Provide support to the UK & EMEA Sales Team, with the ability to deliver a client centric ethos in the day-to-day work environment

• A liaison with various third-party equipment suppliers, to enable client operational needs and deliver seamlessly integrated new products

• Regular and ongoing communication / liaison with EMEA service support providers, appointed distributors, and operations to support client needs

• Ability to support clients in optimizing products and pay tables, to maximize revenues and house edges.

• Own and manage sales orders and agreements, in relation to expiry and renewals, and ensure client footprints are kept up to date

• Carry out face to face meetings with clients as and when required, sometimes in the absence of the Regional Sales Representative.

• Support the company’s Sales Administration and Financial Accounts teams with the collation of billing reports, billing queries, and the payment of invoices

• Collate market intelligence on UK & EMEA Gambling Legislation and Casino licensing; reporting all findings that may increase or negatively impact revenues

• Performs other duties as assigned

Required Knowledge/Skills/Job Qualifications:

• Up to 25% travel required

• Demonstrated ability to interface and build relationships with multiple levels of management

• Ability to work independently and be self-motivated

• Positive attitude: ability to listen and ask questions

• Excellent organizational & project management skills

• Demonstrated ability to provide a high level of customer service

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Proactive and works well under pressure in a fast-paced environment

• Advanced proficiency in Microsoft Office Suite, and familiarity with task management tools, including CRM software

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Must be willing and able to develop a good understanding of casino table games

• Must be flexible if needed for work outside of normal business hours

Education/Experience:

•  BA/BS degree preferred; or any combination of education and experience, which would be an equivalent background

• Knowledge and understanding of the regulatory gambling environment and/or other legislative requirements preferred 

• Physical Requirements

• Must be able to remain in a stationary position for extended periods of time

• Must occasionally move about inside the office to access office machinery

• Constantly use hands/fingers to operate a computer and other office productivity machinery, such as a calculator and copy machine

• Occasionally will need to reach with hands and arms and lift up to 10 pounds

APPLY NOW BY SENDING YOUR CV To paul@grs-recruit.com

(Position Filled) Marketing Director - Europe - €90K-€100K + Benefits + Bonus

Job Title:                    (Position Filled) Marketing Director

Salary:                        €90K - €100K + Benefits + Bonus

Location:                   Europe

The Role

• The Director of Marketing will be responsible for overseeing all communication efforts of the property such as advertising, communication, to content, imagery, signage and all seasonal or daily activities of the resort, as well as the management of company’s digital platforms.

• The Director of Marketing keeps the brand’s lifestyle and luxury standard on all materials developed, producing content that will keep the resort and our facilities at full capacity. 

• Breaking through a crowded tourism market to attract new guests and then building loyalty, she or he will manage a resort marketing budget to achieve our business KPIs and targeted return on investment.

Primary Responsibilities

• Works closely with different business units within the company, leading the marketing team while serving internal ‘clients’ such as F&B, Sales, Casino, Entertainment & Attractions.

• Leads the communicated and agreed business goal and creates the communication strategy.

• Leads the market development activity and oversees implementation of marketing initiatives directed towards achieving the goals.

• Evaluates the impact of the branding strategy and is responsible for the effective response of the market.

• Contributes to the marketing research to determine competitiveness, identify insights, and propose actions and assists on developing performance metrics and reports, identify new opportunities and improvements as required.

• Complies with budgetary guidelines, processing documents and maintaining assigned budget categories.

• Ensures department’s team is trained and developed as to properly implement the brand communication.

• Builds marketing plans and budgets for the smooth operation of marketing campaigns.

• Ensures that the website, promotional material, marketing campaign strategy are updated on a regular basis.

• Identifies gaps and proposes strategic plans on the effectiveness of marketing campaigns.

Education

• Degree holder in one of the following fields, Marketing, Business Administration or equivalent.

Experience

• 10 years of relevant experience as a leading the Marketing division in a digital world and experience in building loyalty online in a competitive environment.

• Proven experience in developing quality luxury/ lifestyle content, preferable with a tourism or hospitality background.

• Preferable with a tourism or hospitality background.

Skills / Competencies

• Strong management skills.

• Excellent presentation skills.

• Analytical and strategical mind set.

Personal Competencies

• Achieves agreed objectives and accepts accountability for results.

• Displays a high commitment to delivering results.

• Leads others to achieve business objectives.

• Communicates effectively.

• Displays the highest level of integrity.

• Ability to maintain discretion.

• Self-motivated.

• Approachable.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) VP Casino Gaming - Europe - €130K-€150K + benefits

Job Title:                    (Position Filled) VP Casino Gaming

Location:                   Europe

Salary:                        €130K - €150K + benefits

Position Summary

• The VP of Gaming is responsible for the planning, development and execution of the overall casino business strategy

• They establish the successful implementation of the planned strategic objectives across the gaming floor, technology and purchasing objectives and builds profitable customer relationships to ensure company goals and revenue targets are achieved

Primary Responsibilities

• Demonstrates leadership and management

• Maintains a relentless focus on customer service/satisfaction

• Performs the execution of effective marketing strategies

• Maintains innovation and entrepreneurial skill aligned to the broader company strategic plan to ensure casino’s competitive position in the gaming industry

• Builds a team based, customer focused service culture

• Be a role model, leading by example, displaying integrity in everyday activities and recognizing and rewarding staff performance

• Ensures on-going learning and development of staff to meet gaming needs

• Conducts performance feedback/coaching to team members as needed

• Maximize operational efficiency by monitoring and managing operational effectiveness to ensure operating hours correlate closely to customer visitation

• Ensures compliance with regulatory requirements

Table Games

• Development and implementation of Table Games product and on-floor placement

• Continual evaluation of Mass/Premium and VIP Tables performances against established budgets, implementing policies, initiatives and strategies to meet targets

• Seeks feedback from key customers on all aspects of their visit and implement strategies intended to remove barriers toward service enabling the VIP Team to better manage the customer experience

Slot Operations

• Maintains excellent relationships with vendors, staying informed of game and related product performance and ensures the company’s corporate agreements are on par or better than our competitors

• Reviews daily and monthly Slot Data Systems reports and financial reports, slot revenue performance in coin-in, theoretical versus actual hold win percentages, and drop

• Monitors and suggests modifications to the progressives and jackpots strategy for Slot Operations as well as new technology introduced in the market

• Manages the operational structure, electronic monitoring system, slot guest service, slot machines maintenance and moves, and the management of all procedures and processes that support the Slot division

Key Performance Indicators - Table & Slot Operations

• Contributes to Slot & Table Operations growth through developing and implementing strategies and operational plans and initiatives for the business

• Leads the development of an accountable customer focused culture within through motivating employees towards high standards of performance by coaching, feedback, reward and recognition

• Ensures Table Games meets its targets through development of capital and operational budgets, policies and procedures and action plans to support the business plan

• Ensures to meet the desired meter win, actual win and drop for the different types of machines

• Ensures all customers (internal and external) enjoy a positive experience in an entertaining and welcoming environment through developing a customer service strategy and internal culture and overseeing its implementation

Qualifications

Experience

• 10 years Senior Management experience and extensive knowledge of Casino operations is essential at Director level

• Proven experience in Marketing

• Pre-opening experience advantageous

Education

• Education to degree level in Management or appropriate discipline is desirable

• Marketing Qualifications are useful but not essential

• English language skills are essential

Personal Competencies

• Excellent understanding of customer relationship management with a talent for executing initiatives

• Excellent communication, presentation and negotiating skills

• Excellent time management skills, problem solving abilities and dispute handling

• Motivates others to achieve their business objectives and goals

• Innovates, adopts and implements new approaches and practices to improve business

• Clearly articulates the company strategic vision and how it impacts on the business and its functions

• Anticipates and assesses risks or opportunities facing the Company and applies effective, creative solutions

• Achieves objectives and takes accountability for results

• Proven staff management skills with the ability to nurture staff development, capitalizing on staff strengths and developing weaknesses

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Casino Marketing Manager - Europe - €55K-€65K + benefits

Job Title:         (Position Filled) Casino Marketing Manager

Location: Europe

Salary:            €55K - €65K + benefits

Position Summary

• The Casino Marketing Manager will primarily focus on optimising the overall content and communication channels of the casino.

• They will assist the Marketing team in all elements of casino promotions, events, campaigns, etc with the aim of positively impacting the casino promotional offering and loyalty program.

Primary Responsibilities

• Participates in weekly Casino Marketing meetings

• Liaises with Casino Marketing Promotion team for proper utilization of Casino communication channels

• Develops workflows and KPIs to ensure proper processes are in place

• Ensures internal communication is aligned with Marketing promotions and objectives 

• Liaises and coordinates with Brand & Communication Marketing as well as Digital Marketing to optimize the communication of casino promotions

• Works closely with the Database Marketing Planning & Analytics team to analyse the customer database and the performance of marketing initiatives, promotions, and campaigns (including Loyalty program segmentation and effectiveness)

• Contribute to marketing research to determine and improve competitiveness, insights and actions

• Assist in developing performance metrics and reports, identify new opportunities and improvements

• Develop in conjunction with the marketing team unique propositions, and assists in the creation of targeted campaigns toward key Casino customer segments

• Assists Senior Marketing Manager and wider team to develop the Marketing Calendar

• Assist in developing an omni-channel approach across all delivery points and coordinate with all the respective departments

• Assist in developing and then implementing mobile app marketing campaigns and promotions targeting new and existing customer to increase engagement and customer experience

• Complies with budgetary guidelines, processing documents and maintaining assigned budget categories

Qualifications

Experience

• 5+ years of relevant experience as a Marketing Manager preferably within a casino operation, or in a high-volume retail industry

• Experience with the creation, implementation and management of online and offline marketing campaigns

• Knowledgeable of cost management, analysis, and marketing activity based on the target audience

Education

• Degree holder in one of the following fields, Marketing, Business Administration or equivalent

Skills / Competencies

• Excellent English language skills

• Able to influence and engage the target audience

• Excellent presentation skills

• Skilled analyst

Additional Benefits Include but are not limited to…

• Discretionary annual bonus

• Accommodation allowance

• Full medical coverage for the Casino Marketing Manager and dependents

• Pension fund and life insurance

• Air ticket for colleague and dependents

• 30 days free accommodation upon arrival to assist with settlement

• 35 days holiday a year

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Customer Service Manager, Live Gaming - London - £38K-£40K + Bonus, Tips & Benefits

Job Title:                   (Position Filled) Customer Service Manager - Live Gaming

Salary:                        £38K - £40K + Bonus, Tips & Benefits

Location:                   London

The Role

• We are currently seeking to recruit an experienced Gaming professional for the opportunity to join our existing team of Customer Service Managers – Gaming.

• Customer Service Managers (CSM) - Gaming are responsible for achieving Gaming contribution targets by optimising gaming service delivery.

• This role requires displaying visible leadership through developing, motivating and empowering Live Table Gaming team members to deliver an engaged customer experience, and leading by example by demonstrating core service values to the wider team.

• Customer Service Managers – Live Gaming will contribute to the site gaming strategy through effective communication, making robust decisions; being commercially astute; focusing on achieving key performance objectives; displaying expected professional behaviours as well as protecting business assets.

• Please note that this role functions in a business that operates evenings and weekends, and as such full flexibility is required.

Selection Requirements

• A minimum of 12 months Gaming Supervisory/Management experience

• Valid PFL Holder

• Robust knowledge of current LCCP

• Confident in decision making

• Exceptional interpersonal skills

• Ability to display explicit leadership understanding

• Excellent grasp of customer services principles with a capability for the execution of desirable service standards

• Organised and efficient approach to work

• Demonstrates attention to details and self-motivation skills

• IT literate – MS Windows; Word & Excel

Preferable Requirements

• PML & PLL Holder

• Gaming Management experience

Please be advised that you will be required to supply evidence of your right to work in the UK should your application be shortlisted for an interview.

To find out more or to apply please send a copy of your CV to paul@grs-recruit.com

Closing date for applications is 9th September 2022.