Position Summary

The VP of Gaming is responsible for the planning, development and execution of the overall casino business strategy
They establish the successful implementation of the planned strategic objectives across the gaming floor, technology and purchasing objectives and builds profitable customer relationships to ensure company goals and revenue targets are achieved

Primary Responsibilities

Demonstrates leadership and management
Maintains a relentless focus on customer service/satisfaction
Performs the execution of effective marketing strategies
Maintains innovation and entrepreneurial skill aligned to the broader company strategic plan to ensure casino’s competitive position in the gaming industry
Builds a team based, customer focused service culture
Be a role model, leading by example, displaying integrity in everyday activities and recognizing and rewarding staff performance
Ensures on-going learning and development of staff to meet gaming needs
Conducts performance feedback/coaching to team members as needed
Maximize operational efficiency by monitoring and managing operational effectiveness to ensure operating hours correlate closely to customer visitation
Ensures compliance with regulatory requirements

Table Games

Development and implementation of Table Games product and on-floor placement
Continual evaluation of Mass/Premium and VIP Tables performances against established budgets, implementing policies, initiatives and strategies to meet targets
Seeks feedback from key customers on all aspects of their visit and implement strategies intended to remove barriers toward service enabling the VIP Team to better manage the customer experience

Slot Operations

Maintains excellent relationships with vendors, staying informed of game and related product performance and ensures the company’s corporate agreements are on par or better than our competitors
Reviews daily and monthly Slot Data Systems reports and financial reports, slot revenue performance in coin-in, theoretical versus actual hold win percentages, and drop
Monitors and suggests modifications to the progressives and jackpots strategy for Slot Operations as well as new technology introduced in the market
Manages the operational structure, electronic monitoring system, slot guest service, slot machines maintenance and moves, and the management of all procedures and processes that support the Slot division

Key Performance Indicators - Table & Slot Operations

Contributes to Slot & Table Operations growth through developing and implementing strategies and operational plans and initiatives for the business
Leads the development of an accountable customer focused culture within through motivating employees towards high standards of performance by coaching, feedback, reward and recognition
Ensures Table Games meets its targets through development of capital and operational budgets, policies and procedures and action plans to support the business plan
Ensures to meet the desired meter win, actual win and drop for the different types of machines
Ensures all customers (internal and external) enjoy a positive experience in an entertaining and welcoming environment through developing a customer service strategy and internal culture and overseeing its implementation

Qualifications

Experience

10 years Senior Management experience and extensive knowledge of Casino operations is essential at Director level
Proven experience in Marketing
Pre-opening experience advantageous

Education

Personal Competencies

Excellent understanding of customer relationship management with a talent for executing initiatives
Excellent communication, presentation and negotiating skills
Excellent time management skills, problem solving abilities and dispute handling
Motivates others to achieve their business objectives and goals
Innovates, adopts and implements new approaches and practices to improve business
Clearly articulates the company strategic vision and how it impacts on the business and its functions
Anticipates and assesses risks or opportunities facing the Company and applies effective, creative solutions
Achieves objectives and takes accountability for results
Proven staff management skills with the ability to nurture staff development, capitalizing on staff strengths and developing weaknesses

(Position Filled) VP Casino Gaming - Europe - €130K-€150K + benefits