(Position Filled) Arcade Manager - West London - £23K-£24K

Job Title:                     (Position Filled) Arcade Manager

Salary:                        £23K - £24K

Location:                   West London

The Company

• A leading operator of Family Entertainment Centres and Arcades is seeking a talented and experienced Arcade Manager to take operational responsibility for a multi venue large flag ship site.

• You will be responsible for managing the business performance of the Arcades through control of staff and equipment, ensuring budgeted targets are achieved and operating standards are adhered to.

• To work within given budget constraints whilst pursuing maximum operating efficiency and profitability.

The Responsibilities

• To ensure the efficient day to day running of all site operations.

• Ensure that interior/exterior standards are maintained at a high level.

• Review arcade takings and machine performance on a daily basis with particular emphasis on security. 

• Continually review the siting of equipment to ensure maximisation of income whilst maintaining good machine housekeeping.

• Ensuring all cranes, pushers etc are well stocked and as attractive as possible.

• Maintain a close liaison at all times with your management team communicating Company information/changes in procedure as and when required.

• To ensure that cash collections are carried out accurately and securely; and in line with agreed procedure, whilst adhering to Company procedures.

• Conduct regular random checks of floats, keys, stock and vouchers as well as weekly and period checks.

• Work with the Engineers to prioritise workload to minimise downtime.

• Working with management team and Head Office, ensure that correct stock lines and levels are maintained.

• Ensure that staffing ratios are observed and improved, whilst maintaining operational objectives.

• Manage train and motivate all staff members to ensure a happy productive working environment.

• Create a welcoming atmosphere within the arcades providing exceptional customer service.

Experience

• Experience of managing a team.

• Experience of working in the leisure industry.

• Experience of working in an arcade.

Knowledge & Skills

• Ability to prioritise workload.

• Strong IT skills (MS Office).

• Leadership skills.

• Strong people management skills.

• Some Health & Safety knowledge.

• Some technical knowledge an advantage but not essential.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO steven@GRS-RECRUIT.COM

(Position Filled) Deputy General Manager - Casino - NW England - £42K + up to £5K in tips

JOB TITLE: (Position Filled) Deputy General Manager

LOCATION: NW England

SALARY: £42K + up to £5K in tips

An exciting opportunity has arisen where we are looking for an experienced Deputy General Manager to join our team.

We are looking for someone aiming to move from a management position into a GM role within a few years.

What we are looking for:

• A passion for creating a culture of outstanding customer service

• A demonstrated ability to engage, motivate and develop staff

• A proven track record of building a strong team ethic resulting in improved business performance

• An engaging & inspiring leader, with excellent interpersonal and communication skills

• High levels of commercial awareness

• Self-motivated and highly driven to achieve exceptional business results

• Ability to work in a fast paced environment

• Previous experience of UK casino management and a PML are required

• Flexibility and availability to work in various locations across the UK

• Full UK driving licence

In return for your commitment and enthusiasm we offer a competitive salary and flexible benefits package including pension, health cash plan, access to numerous discounted goods and services, plus participation in the company bonus scheme.

We are also committed to the development of our staff and offer on-going coaching and mentoring to help develop our management team.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO PAUL@GRS-RECRUIT.COM

(Position Filled) Marketing Manager - Casinos - London - £40-£45K

JOB TITLE: (Position Filled) Marketing Manager

LOCATION: London

SALARY: £40-£45K

As Marketing Manager for a well known leisure brand, you will be responsible for:

• Planning and executing local marketing projects for our casinos

• Servicing the marketing needs of our General Managers

• Leading marketing campaigns from ideation to execution: owning the creative/design brief and working closely with operational teams and partners/agencies to create and launch compelling marketing campaigns

• Monitoring and measuring effectiveness of marketing campaigns to meet business KPIs and marketing goals

• Writing and delivering content and social media plans

• Analysing market trends and competition, identifying opportunities/defining target audiences

• Support in the delivery of major campaigns and promotions

• Support in the development of marketing strategies and plans

 This job is for you, if you have:

• 2+ years of proven experience in developing and executing marketing plans and campaigns

• Experience in working with creative/design/production teams

• Good analytical skills

• Ability to work in a fast-paced environment, take ownership, and drive results

• Good project management skills

• Strong written and verbal communication skills

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO PAUL@GRS-RECRUIT.COM

(Position Filled) Electronic Gaming Technician - London

Job Title: (Position Filled) Electronic Gaming Technician

Location: London

The Company

A leading Casino operator is seeking a talented Electronic Gaming Tech / Slot Tech to join their existing tech team to help service, maintain and repair their electronic gaming products and to provide exceptional service to our customers.

The Role

• Effectively diagnose mechanical and electrical faults on all Electronic Gaming equipment.

• Demonstrates Electronic Gaming product knowledge.

• Resolve routine malfunctions when a cause has been identified.

• Perform routine preventative maintenance, repairs, and services either on demand or to agreed schedule.

• Report all required parts or spares to the Group Electronic Gaming Manager or Lead EG Technician.

• Assist with machine moves and new equipment installation and escalate any unusual activity.

• Return all faulty, advance replacement parts promptly and with the appropriate paperwork, stating the fault.

• Ensure you have sufficient documentation, spars and tools required to complete duties to the required standard.

• Undertake PAT testing of all portable appliances and fill out the appropriate paperwork.

• Demonstrate knowledge of machine compliance.

• Demonstrates knowledge of rules, processes, and gaming equipment functionality.

• Provide technical support to site staff and maintain clear communications with the operational teams.

• Demonstrate the ability to identify basic electronic components within an Electronic Gaming machine, to an adequate standard.

• Compliance - Understands the importance and responsibilities of maintaining personal licence conditions.

• Accountable for ensuring that audits completed on assigned Gaming table are compliant.

• Daily demonstrates legislative compliance, adherence to and knowledge of:

  • Gaming Procedures

  • Responsible Gaming

  • Anti-Money Laundering

  • Anti-Money Lending

  • Data Protection

  • Health & Safety

Essential Knowledge & Skills

• You will need to have a minimum of 12 months Electronic Gaming experience.

• Excellent customer service skills.

• Good understanding of compliance and security issue within the industry.

• Time management skills.

• Problem solving abilities.

• Ability to work under pressure.

• Technically driven.

• Attention to detail.

• Extensive knowledge and understanding of the Gaming industry.

• Knowledge of the UK regulatory and other legislative requirements.

Additional Information

• The Electronic Gaming Technician role functions in a business that operates as a 7-day 24 hour business, and as such some flexibility is required.

For more information or to apply please send a copy of your CV to steven@grs-recruit.com

(Position Filled) Casino Manager - Birmingham - £33K-£34.5K

Job Title:                    (Position Filled) Casino Manager

Location:                   Birmingham

Salary:                        £33K - £34.5K

The Role:

• A leading UK Casino Operator are seeking a talented Casino Manager to assist in the creation of a welcoming, friendly and inclusive gaming environment whilst overseeing all operations accurately, efficiently and in line with procedures, legal requirements and protecting company assets

• Responsible for the running of all aspects of the club including liaising with Head Office Departments and external service providers on behalf of the General Manager

Main Responsibilities:

• Support and assist the General Manager in all aspect of their role including meetings discussing the financial analytical performance of the business, the development and implementation of strategies to improve targets and results

• Lead or attend meetings to assist in implementing agreed business and marketing strategies, take part in financial trend analysis and report on your specific department or commercial responsibility

• Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis

• This will include work schedules and all associated responsibilities

• Facilitate the smooth running of all operations in line with business needs, including the opening/closing/staff allocation and supervision of all departments, ensuring that gaming is dealt in line with Gaming Manual standards, standard operating procedures and that the products and services of all departments, comply with all company policy, processes and procedures. Including the training, correction or guidance of staff when necessary

• Accountable for all casino activity whilst on shift and may be given a specific department or commercial responsibility at the discretion of the General Manager, on a rotating or permanent basis. This will include work schedules and all associated responsibilities

• Oversee the maintaining of all gaming/cash desk records and documentation, informing the General Manager of any significant changes in patterns of play, cash drop, winning or losing by patrons

• Deal in the settlement of customer disputes

• Inform the General Manager of any mistakes, suspicious transactions or activities, in line with all reporting procedures

• Robustly enforce the Gambling Act 2005, the Licensing Conditions and Codes of Practice and Industry practice and rules of the games

• Robustly enforce the licensing objectives

• Robustly enforce the Anti-Money Laundering regulations

• Adhering to all company Health & Safety policies and procedures

• Maintain a high level of personal hygiene and appearance in line with company standards as laid out in the company staff handbook

• Communicate positively with colleagues and customers alike

• Maintain the confidentiality of customer and company information at all times

• Ensure a full knowledge of all current products and promotions offered by the company and actively promote these to our customers

Key Requirements:

• A valid Personal Managers Licence (PML) issued by the Gambling Commission

• Minimum of 5 years of gaming experience

• Legal right to work in the UK

Essential Skills:

• Customer service orientated

• Work as a team player

• Take instruction from senior members of staff

• Willingness to learn new skills

• Remain calm under pressure when dealing with difficult situations

Communication Skills:

• Actively listen

• Positive, open body language

• Excellent interpersonal skills

Technical Skills:

• Make quick mental calculations

• Good manual dexterity

• Basic computer skills

• Working knowledge of all related systems and programmes

• Attend courses in relation to your duties as required

Supervisory Skills:

• Give instruction

• Manage conflict

• Be fair, impartial and consistent in any decision making process

• The mentoring and development of your team

Management Skills:

• Excellent time management

• Utilise leadership and motivational skills to maximise employee productivity and satisfaction

• Take a lead role in employee relation activities

• Financial awareness of day to day activity and performance of the business

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO PAUL@GRS-RECRUIT.COM