Casino Duty Manager - Manchester, UK

An exciting opportunity has opened up for a Casino Duty Manager to join our client's very busy and successful city centre casino.

We're looking for a confident, capable manager who is at the top of their game and ready to take on the demands of a fast-paced casino environment.

To be considered you must have:

• At least 1-2 years' UK casino management experience as a Shift Manager, Duty Manager or Gaming Manager

• A Personal Management Licence (PML), or the ability to obtain one.

• Applicants must already have the right to work in the UK.

4 x 10 hr shifts per week, including nights and weekends.

To apply and find out more (including salary) please send a copy of your CV to paul@grs-recruit.com

(Position Filled) Casino Manager - Lancashire - £32,500 plus tips

Job Title:        (Position Filled) Casino Manager

Salary:            £32,500 plus tips

Location:       Lancashire

The role

• A leading Casino operator is seeking a talented Casino Manager to join their friendly and professional team.

What are we looking for?

• Previous experience working in a Gaming Management position.

• Proven experience of managing a team in a Casino environment.

• Proven ability to manage gaming activities to maximise cash drop and profit.

• Excellent problem solving and communication skills.

• Possess a flexible attitude.

• Valid Personal Management Licence required [PML] or PFL for Pit Boss Applications.

• In return for your commitment and enthusiasm we offer a competitive salary and flexible benefits package including pension, health cash plan, access to numerous discounted goods and services, plus participation in the company bonus scheme.

• Applications are welcome from experienced Pit Bosses, Gaming Managers and Casino Managers. Salary is dependant upon experience. 

 We offer a competitive salary and a range of benefits including:

• Online discount portal and app providing multiple discounts for high street shopping and dining.

• A broad range of flexible benefits that you can pick and choose from for example: additional holiday purchase, dental insurance, Company funded Health Plan, critical illness cover and travel insurance.

• Life Cover.

• 20% discounted gym membership.

• Pension.

 Employee Assistance Programme

• We run a number of Company funded engagement events for our people to get involved in each year.

• We also constantly look at new ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal.

Additional

• You must have right to work in UK or be a British citizen.

• The company cannot provide visa help for this position.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO Steven@GRS-RECRUIT.COM

(Position Filled) Casino Manager - Lancashire - £27K-£30K

Job Title:         (Position Filled) Casino Manager

Salary:            £27K - £30K

Location:       Lancashire

The Role

• A leading Casino operator is seeking a talented Casino Manager to join their friendly and professional team

 Duties

• Running of the operations of the shift

• Optimum allocation of staff, both gaming and non-gaming

• Managing customer expectations

• Ensuring good customer service from all departments

• Resolving gaming disputes

• Ensuring efficient gaming table operations

• Monitoring all machine action and players

 Regulatory Requirements

• Ensure all 2005 Gaming act and LCCP’s are adhered to, and the licence is not compromised

• Ensure adherence to company policies and procedures in relation to:

  • Anti Money Laundering

  • Social Responsibility

  • Health and Safety

  • Fire Safety

 Department Role

• Function as a department head as allocated by the GM to oversee areas of the business

• Conduct disciplinary hearings as either the company witness or adjudicator

 Communication

• Provide a bridge for 2-way communication between staff and senior management

 Additional

• Casino Management shift are 10 hours long and Managers work four shifts on and three off during a working week though this is flexible based on needs of business

• Two shifts in operation Day starting at 9am to 7pm and Night starting at 18:30pm and finishing at 4am

• Casino opening hours 10am to 4am 7 days a week

• Holidays 23 days paid holidays based on the 4-day working week

• Pay £30,000-£33,000 per annum, however 3-month probationary period starting at £27,000 to £30,000 based on experience

You must either have a PML or be able to get one.

You must have right to work in UK or be a British citizen.

The company CANNOT provide visa help for this position.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Senior Manager, VIP & Executive Services - Cyprus - salary negotiable

Job Title:                     (Position Filled) Senior Manager, VIP & Executive Services

Salary:                        Negotiable

Location:                   Cyprus

Position Summary

• The Senior Manager, VIP & Executive Services manages the VIP and Executive Services teams who focus on international VIP and non-VIP Gaming guests/patrons.

• The Senior Manager, VIP & Executive Services will also manage the Outbound sales team and will work closely with the Casino Marketing and other Business Units to ensure that an excellent level of customer satisfaction is achieved.

• The Senior Manager, VIP & Executive Services must possess a customer service orientation of excellence, detailed product knowledge, and Casino industry experience.

Primary Responsibilities

General

• Participates in Departmental and Division meetings, provides operational updates to management and ensures VVIP player activity is recorded and reported properly.

• Leads the VIP and Executive Services teams in providing ongoing support to the Business Development team for their endeavours and efforts, to accommodate their guests, and to increase VIP registrations within the customer database.

• This support may also include on-the-floor monitoring activities, the identification of VIP play, capturing information, updating the respective CRM, and other related tasks.

• Ensures that all captured data from tracking activities, expenses, and other required information are accurately recorded; ensures that all Casino Management System configuration settings are up to date.

• Liaises and cooperates with the Business Processes BU to establish and maintain a QMS.

• Liaises with the CRM Specialist for the proper configuration of existing CMS and CRM Systems; and is actively involved on the development, implementation, and maintenance of business improvement processes.

• Regularly advises the Director of Business Development and other key stakeholders on Gaming related issues, products, and services.

Customer Service

• Ongoing liaison with the Loyalty Services, Cage, Table Games, Slots, Hotel, F & B, Transportation, and other Business Units with the objective of achieving high-level operational standards to deliver an excellent Customer Service experience.

• Leads and oversees the VIP and Executive Services team to adopt a customer service excellence approach. Liaises with other Departmental Team Leaders and ensures that a high level of service and co-ordination is achieved for maximum results.

• Establish a QMS approach in cooperation with the Business Processes BU for continuous improvement in customer service deliverables.

• Develops key metrics and oversees the training effort and performance measurement methodologies.

Player, Programs, and Partners

• Maintains a strong understanding of VVIP patron and Junket Player requirements. Updates the team with latest or near future events, programs, and outside/competitor offerings.

• Liaises with partners and third-party collaborators ensuring that their customers receive excellent service.

• Liaises with Finance and Revenue Audit ensuring timely and accurate settlements and reporting.

• Leads the back-office reservation and support team to ensure back-office operations optimization.

• Coordinates the front-line teams ensuring objectives and targets are being met.

Outbound Sales

• Leads an outbound sales effort in coordination with other company properties.

• Liaises with Casino Marketing & Analytics, Hotel Sales and Revenue Management to develop the ongoing sales target schedule.

• Monitors performance of sales targets and propose corrective actions accordingly.

HR - Training

• Leads the staffing effort related to the VIP and Executive Services department: selection, hiring, performance evaluation, training programs, annual leave scheduling and roaster approval; liaises with the HR Department to ensure the staffing levels and skills are in line with the company strategy.

• Leading and contributing on developing VIP Services training material and carrying out the respective training sessions with his/her employees.

Regulation and Compliance

• Leads the development of policies, SOPs, workflows, as per Company standards and guidelines.

• Contributes on the development of VIP Programs and ensures compliance within the team.

• Liaises with all compliance units, (Marketing, Regulatory, Legal, AML, Responsible Gaming etc) to ensure that the Business Development Department is aligned with the respective internal policies and procedures and relevant regulatory requirements.

Other Tasks

• Assists the Business Unit to achieve budgeting forecasts and EBITDA results.

• Assist the Director of Business Development in developing and implementing marketing initiatives and strategy to increase the SEG market share, revenue, sales, and profit from VIP Patrons.

• Assist the Director of Business Development and liaises with the marketing teams ensuring that all events and function are utilised to achieve the maximum benefit and appeal for each property.

• Resolves guest complaints within legal and compliance scope of reporting and documentation.

• Assists Management with the preparation of various reports, performance reviews and staff appraisals as required.

• Ready to receive other tasks according to company and department needs.

Key Performance Indicators

• As per QMS and Customer Service Quality and Satisfaction metrics established by the company.

• As per yearly objectives and targets set on performance evaluation.

• Overall Business Development Sales target achieved.

• Outbound Sales Target achieved.

Qualifications

Education

• Bachelor’s Degree in Marketing, Business Administration, or any other related field.

Experience

• Minimum 5 years’ experience in management within the casino industry or previous International and/or domestic casino marketing experience desirable services.

• Experience in customer relationship and/or corporate account management.

Skills

• Excellent command of English; any other language is considered an advantage.

• Excellent presentation skills.

• Excellent communications & negotiation skills.

• Strong organisation and leadership skills.

• Computer literate.

Personal Competencies

• Displays a high level of integrity and commitment to customer service.

• Works well as an individual and equally effective when working in a team.

• Highly motivated, energetic, and creative.

• Possess a positive flair and vibes, confident and charismatic.

• Strong team player who motivates others to work effectively within the team.

• Ability to develop relationships and communicate effectively across all levels of the organization.

• Prepared to adopt and implement new approaches and practices to meet changing circumstances.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Casino Manager - Manchester - £26,000-£35,000 + Tips

Job Title:                    (Position Filled) Casino Manager

Salary:                        £26,000 - £35,000 + Tips

Location:                   Manchester

The Company

A leading Casino Operator in the UK is seeking an experienced and talented Casino Manager to join their team.

The Candidate

• Previous experience working in a Gaming Management position

• Proven experience of managing a team in a Casino environment

• Proven ability to manage gaming activities to maximise cash drop and profit

• Excellent problem solving and communication skills

• Possess a flexible attitude

• Personal Management Licence required [PML]

• In return for your commitment and enthusiasm we offer a competitive salary and flexible benefits package including pension, health cash plan, access to numerous discounted goods and services, plus participation in the company bonus scheme

They offer a competitive salary and a range of benefits including:

• Online discount portal and app - multiple discounts available for high street shopping and dining

• A range of flexible benefits you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance

• Life Cover

• 20% discounted gym membership

• Pension

• Uniform provided

• Employee Assistance Programme

• Company funded engagement events for our people to get involved in each year

• We also continually look at ways to reward and engage our employees through things like Love to Shop vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal

To find out more and/or to apply please send a copy of your CV to paul@grs-recruit.com