Job Title:                   

Responsible Gambling & Customer Protection Executive


Salary:                        £35K - £40K  

Location:                   London



Job Description

  • Our Casino strives to place our customers at the heart of our business and we are looking to employ a Responsible Gambling and Customer Protection Executive.

  • You will work closely with the Compliance team with a reporting line to the Head of Compliance.

  • As a Responsible Gambling and Customer Protection Executive your role will encompass all aspects of customer safety and protection from gambling harm.

  • You will be expected to have the ability to implement safeguards and key identifiers/trigger points that quickly recognise patterns of customer behaviour.

  • You will also ensure that measures are in place to protect customers who have or could be in the process of developing gambling issues or may be at risk of gambling related harm, whilst ensuring that the business remains up to date with current industry legislation.

  • We are looking for someone with a clear understanding of our industry's legislative social responsibility requirements and ideally has a background of working within gambling related harm organisations. 

  • The successful candidate will be required to manage and assess Customer Interactions, generate Statistical Gambling Assessments, create case studies and implement procedural changes where required. 

  • The ideal candidate will also have an aptitude to create, develop and provide training to Staff at all levels.

  • You will also be required to assess and review customer profiles and behavioural change, identify and intervene with customers who have or could be in the process of developing gambling problems.

  • You will monitor new customer registrations and adopt an empathetic approach when dealing with the sensitive issue of gambling addiction and gambling related harm.

  • You will be expected to take part in all industry meetings and seminars with regard to social responsibility and gambling harm.

  • You will be required to work across multiple departments within our business in a collaborative manner to facilitate and further enhance a company-wide understanding for the UK gambling industry’s social responsibility requirements.

  • This will be an integral part of our daily operations and you will be promoting it throughout the club and embedding it into the company’s culture.


Key skills we’re looking for…

  • Solid knowledge of the Gambling Commission LCCP and related Social Responsibility Codes

  • Background in UK the gambling industry is a benefit

  • Knowledge of assessing risk and regulatory concerns

  • Experience in delivering training to employees in areas concerning responsible gambling is advantageous

  • Knowledge of Anti-Money Laundering and customer due diligence processes

  • Understanding of data driven analytics is advantageous

  • Understanding and experience of working with gambling related harm programmes or organisations


  • We're constantly looking for ways to refine and improve our approach to Gambling Related Harm, so we'd welcome your proactive initiatives to help implement positive changes.

  • Flexibility with regards to working hours is important as we are operational 24 hours a day and we therefore require the successful candidate to ensure both the needs of our customers and the business are consistently met.



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