Job Title:                    (Position Filled) Human Resources Assistant

Salary:                        £33K

Location:                   London         

 

Job Purpose

  • To provide HR Administration support and direction to the management team. 

  • Being responsible for the day-to-day operational HR admin and the first point of call for issues raised by all members of staff. 

  • Providing impartial guidance on HR issues and to remain an independent arbiter of HR standards. 

  • To establish and maintain good working relationships, both internally and externally.

 

Objectives & Goals

  • Full understanding and application of operational and new HR Policies

  • Flawless reputation for the Casino on HR issues

  • Ensure Chief Executive & Heads of Department feel supported to deliver their business plans

  • Creation of a positive and direct relationship with staff

  • To provide the Head of Human Resources with full support for the delivering key HR goals and objectives

  • Ensure provision and delivery of core training

  • Help to protect the health, safety and wellbeing of all staff

  • Establish and maintain clear communication with all areas which is positive and direct

  • Be a change agent, constantly reviewing service delivery

 

Job Activities

Manpower Planning

  • Support the HOD’s to source competent staff, keeping recruitment costs in line with budget

  • Support the delivery of an effective recruitment and selection process

  • Support the HOD’s to keep labour costs in line with budget and business levels

  • Support the HOD’s to drive profitability and reduce staffing cost base, in line with core values and without detriment to the standards

  • Support the HOD’s in succession planning

  • Be proactive in finding new ways to source staff

 

HR Administration

  • Help to monitor the implementation of salary review and performance awards in liaison with Head of HR

  • Manage recruitment administration to ensure it complies both with legal and company requirements and take appropriate action as required

  • Production of essential letters e.g. Offer letters and Terms & Conditions

  • Request written employment references

  • Update of the Ciphr database and production of management information when requested

  • Liaise with HODs to ensure all essential documentation is received e.g. visas and passports, driver’s licenses, gaming certificates

  • General filing

  • Key point of contact with the Payroll department to provide staff with a quality payroll service

  • Supply employment references

  • Manage general HR queries voiced by all staff in a professional manner

  • Audit holiday and sickness administration to drive consistency and accuracy

  • Undertake regular file audits to ensure personnel files contain all necessary information and documentation

  • Undertake regular audits of ‘right to work’ documentation, ensuring legal compliance

 

People Development

  • Support the delivery of professional departmental inductions

  • Deliver statutory and mandatory training in line with external H&S auditing bodies’ guidelines

  • Ensure training records are complete, up to date and stored in line with external H&S auditing bodies’ guidelines 

  • Ensure training costs are kept in line with budget and business levels

  • Ensure the HOD’s are aware of what training is available, both internal and external, and support the selection of suitable delegates

  • Support supervisory staff with appropriate individual training and coaching when required

  • Support the HOD’s to build and maintain efficient teams, driving their team towards the objectives of the business.

  • Support the HOD’s in the management of all employees’ performance in line with job descriptions, ensuring all staff receive regular job chats and appraisals.

 

Managing Employee Relations

  • Provide a professional, confidential and independent HR service to staff

  • Advise HOD’s on disciplinary, grievance and performance / conduct issues

  • Ensure all disciplinaries and grievances are handled in line with company policy and legal guidelines

  • Support the Head of HR in the handling of Employment Tribunal applications

 

Policy and Strategy

  • Support the Head of HR in the delivery of strategy initiatives

  • Advise HOD’s on the content and implementation of company policies and procedures

  • Support the Head of HR in the formulation and review of company policies and procedures

  • Discuss any changes in legislation and best practice with the Head of HR to ensure compliance with the law and establish whether a review of policies and procedures is required

  • Actively develop own awareness of Employment Law and Best Practice in liaison with the Head of HR, through attending seminars, reading HR publications etc.

 

Health & Safety

  • Develop an awareness of the implications of H&S issues ensuring that all due diligence information is complete, taking action as required to ensure complete legislative compliance

  • Remain updated on Health and Safety legislation.

  • Develop an awareness of RIDDOR and support the completion of necessary forms in liaison with the Head of HR and Head of Security.

  • Ensure a safe workplace by identifying and reporting hazards and taking corrective action

  • Be fully aware of fire, bomb and evacuation procedures for your department and your colleagues

 

Communication

  • Establish and maintain clear communication with all areas which is positive and direct

  • Assist in the co-ordination of the Staff Forum, ensuring regular meetings take place with consistent representation from all areas

  • Ensure all staff receive an exit interview and feedback key issues

  • Complete monthly HR Reports

 

Making it Happen

  • Stimulate change, challenge assumption and ways of working, to move the business forward

  • Develop a positive and direct relationship with all colleagues

  • Within the department, support a culture of pride, ownership and desire to exceed expectation

  • To foster a culture of flexibility.

  • Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands

  • Instil a culture of pride and ownership, ensuring a seamless operation at all times

 

Performance Management

Manpower Planning

  • Help to ensure staff costs are at a comparative level with budget and revenue percentage

  • Vacancies filled on time and within budget

  • Communication with all areas is clear, consistent and transparent

 

HR Administration

  • Recruitment and payroll documentation is correct at time of audit by Head of HR

  • Fourth database is updated regularly and is upheld by Head of HR’s audit

  • Staff receive Appointment Letter and Terms & Conditions within HR policy guidelines

  • Right to work documentation upholds audit by Head of HR

 

People Development

  • Induction is delivered within agreed guidelines

  • Statutory and mandatory training upholds external H&S audit

  • Training records show all staff trained in relevant areas

  • Calendar of training is delivered, and success monitored from staff/HOD/customer feedback

  • Appraisal and job chat calendar are in place and actioned

  • Feedback on individually tailored induction programmes is very good or above on staff questionnaires

  • Effective management of holidays and reduced absence

 

Managing Employee Relations

  • Employee relations are dealt with in line with company standards and legal obligations and are recorded accurately

  • Staff feel HR is impartial and are comfortable to consult them directly

  • Flawless reputation for The Casino on HR issues

 

Policy and Strategy

  • People and Organisation strategy is delivered within agreed timelines

  • Company policies and procedures are up to date and correctly implemented

 

Health and Safety

  • Remain updated on H&S Legislation, taking action as required

  • All the team are fully aware of fire, bomb and evacuation procedures for department and colleagues

 

Communication

  • Communication with all areas is clear, consistent and transparent

  • Staff Forum takes place regularly with full attendance

 

Making it Happen

  • Flexible within the role in supporting the business

  • Key business strategic issues are communicated to all colleagues

 

Personal Competencies

  • To maintain a high customer awareness by approaching your job with the customers always in mind.

  • To be motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance including the commitment to attaining your IPD qualifications

  • To be adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.

  • To maintain high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and business goals.

  • To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues

  • To ensure that the quantity of work is sufficiently productive under the normal business levels.

 

                                               

To discover more contact Steven Jackson on steven@grs-recruit.com