Position:       (Position Filled) Chinese Customer Service Agent

Salary:           £18,000 - £20,000

Location:       Birmingham



The Company

  • A Young but well established and highly successful company focused on Sports betting are seeking a Chinese speaking Customer Service Agent to join their ever growing team.

The Role

  • Attend to all inquiries via live chat, instant messaging tools, email and telephone.
  • Maintain a professional and positive attitude with all clients and parties.
  • Provide excellent quality customer service at all times.
  • Complaints handling and escalations.
  • Complete KYC procedures on the Company’s clients’ customers.
  • Process deposits and withdrawals in and from customer accounts.
  • Troubleshoot problems with deposits and withdrawals.
  • Liaise with third party suppliers to insure smooth payments and operations and resolve customer queries.
  • Handling responses to marketing campaigns and crediting bonuses to customer accounts.
  • Compile daily and weekly figures for supervisors, managers and senior management.
  • Liaise with Clients’ agents and distribution partners.
  • Liaise with Clients’ suppliers and platform owners.
  • Other ad hoc duties.

Personal Specifications - Essential

  • Verbal and Written Mandarin proficiency.
  • Verbal and Written English proficiency.
  • Strong time management.
  • Strong communication skills.
  • Be willing to work shifts and weekends.
  • Attention to details and analytical skills.

Personal Specifications - Preferred

  • Educated to A-level
  • Proficiency with Microsoft Excel and Word
  • Verbal and Written Cantonese proficiency.
  • Experience or Keen Interest in the betting industry.
  • Have a keen interest in Sports, especially Football.

Working Hours

  • 40 hours per week, Initially between Monday and Sunday between 08.00 and 20.00 UK time.


To discover more contact Steven Jackson on steven@grs-recruit.com