Position:                    (Position Filled) Gaming Engineer

Location:                    Manchester


The Company

A leading Operator of Adult Gaming Centres is seeking a Service Engineer to take responsibility for the maintenance and repair of their Electronic Gaming Equipment within one of their flagship sites.

Role Purpose

  • Effective control of all aspects of your technical area.
  • To support all terms of the Service Level Agreement. 
  • Forge and support communication lines with Operations Structure to aid concise information flow.
  • Promote and endorse the ability and service your team can provide.
  • To represent the company in a professional manner.

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.
  • To repair all faults, where possible, as dictated by the Service Level Agreement.
  • To notify your Line Manager of any faults that you are unable to fix.
  • To monitor and amend, where necessary, operating percentages as per Company Policy.
  • To liaise with the Central Stores facility for the order of any required parts.
  • To be responsible for your own development of machine knowledge.
  • To ensure all machines meet the required standards as per the Service Level Agreement.
  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.
  • To meet and exceed targets for:
    • Servicing
    • Presentation.
    • Mech, Glass, Reel Cleaning.
  • To undertake machine moves to company standards and with limited disruption.
  • Full Training will be given on the products.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.
  • Ensure customers feel valued, learn their names and use it during conversations.
  • Where appropriate, provide advice and tips on playing the machines.
  • To professionally handle customers comments and complaints.


  • Ensure the company security policies and procedures are adhered to at all times.
  • Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.
  • In line with current Gambling Laws “Think 25” at all times.
  • To be aware of and follow all legal and company policies and procedures as instructed.
  • Ensure Protection of the Company’s Licensing Obligations / Objectives.