Position:                    (Position Filled) Senior Technician
Salary:                        £20K - £25K
Location:                    Manchester


The Company

A leading Operator of Adult Gaming Centres is seeking a talented Senior Field Service Engineer / Senior Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment within one of their flagship sites.

Role Purpose

  • Effective control of all aspects of your technical area.

  • To support all terms of the Service Level Agreement. 

  • Forge and support communication lines with Operations Structure to aid concise information flow.

  • Promote and endorse the ability and service your team can provide.

  • To represent the company in a professional manner. 


  • To propose and manage weekly technicians rota.

  • Organise and control holiday entitlement.

  • Ensure appropriate daily site technical cover as per the Service level Agreement.

  • Monitor and actively prioritise machine faults.

  • Offer assistance in advance fault fixing.

  • Propose and Manage, weekly schedules for:

  • Maintenance

  • Presentation

  • Mech / Reel / Glass cleaning

  • Machine Moves

  • PAT Testing

  • Check and Control levels and standards of Fault Repairs / Maintenance / Productivity.

  • Effect correct Stock Levels and Control.

  • Promote knowledge flow, with regular contact and meetings with other Technical Supervisors.

  • Evaluate and Implement any training required by:

  • Scheduled personal one to one meetings.
  • Assessment of Personal Development Plans (PDP’s)

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.

  • To repair all faults, where possible, as dictated by the Service Level Agreement.

  • To notify your Line Manager of any faults that you are unable to fix.

  • To monitor and amend, where necessary, operating percentages as per Company Policy.

  • To liaise with the Central Stores facility for the order of any required parts.

  • To be responsible for your own development of machine knowledge.

  • To ensure all machines meet the required standards as per the Service Level Agreement.

  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

  • To meet and exceed targets for:

  • Servicing

  • Presentation.

  • Mech, Glass, Reel Cleaning.

  • To undertake machine moves to company standards and with limited disruption.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.

  • Ensure customers feel valued, learn their names and use it during conversations.

  • Where appropriate, provide advice and tips on playing the machines.

  • To professionally handle customers comments and complaints.


  • Ensure the company security policies and procedures are adhered to at all times.

  • Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.

  • In line with current Gambling Laws “Think 25” at all times.

  • To be aware of and follow all legal and company policies and procedures as instructed.

  • Ensure Protection of the Company’s Licensing Obligations / Objectives.