Position:                    (Position Filled) Field Service Technician - Gaming
Location:                   Brighton

The Company

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Field Service Technician to take responsibility for the maintenance, service and repair of their Electronic Gaming Equipment across their sites in and around the Brighton area.

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.
  • To repair all faults, where possible, as dictated by the Service Level Agreement.
  • To notify your Line Manager of any faults that you are unable to fix.
  • To monitor and amend, where necessary, operating percentages as per Company Policy.
  • To liaise with the Central Stores facility for the order of any required parts.
  • To be responsible for your own development of machine knowledge.
  • To ensure all machines meet the required standards as per the Service Level Agreement.
  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
  • To undertake PAT testing, of all portable appliances, as dictated by the Service Level Agreement.
  • To meet and exceed targets for: Servicing, Presentation, Mech, Glass and Reel Cleaning.
  • To undertake machine moves to company standards and with limited disruption.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.
  • Ensure customers feel valued, learn their names and use it during conversations.
  • Where appropriate, provide advice and tips on playing the machines.
  • To professionally handle customer’s comments and complaints.

Legal

  • Ensure the company security policies and procedures are adhered to at all times.
  • Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.
  • In line with current Gambling Laws “Think 21” at all times.
  • To be aware of and follow all legal and company policies and procedures as instructed.
  • Ensure Protection of the Company’s Licensing Obligations / Objectives.

 

To apply please send your CV to steven@grs-recruit.com