(Position Filled) Field Service Technician - Gaming

Position:                    (Position Filled) Field Service Technician - Gaming
Location:                   Brighton

The Company

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Field Service Technician to take responsibility for the maintenance, service and repair of their Electronic Gaming Equipment across their sites in and around the Brighton area.

Machine Management

• To conduct servicing on all machines as dictated by the approved company standard.
• To repair all faults, where possible, as dictated by the Service Level Agreement.
• To notify your Line Manager of any faults that you are unable to fix.
• To monitor and amend, where necessary, operating percentages as per Company Policy.
• To liaise with the Central Stores facility for the order of any required parts.
• To be responsible for your own development of machine knowledge.
• To ensure all machines meet the required standards as per the Service Level Agreement.
• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
• To undertake PAT testing, of all portable appliances, as dictated by the Service Level Agreement.
• To meet and exceed targets for: Servicing, Presentation, Mech, Glass and Reel Cleaning.
• To undertake machine moves to company standards and with limited disruption.

Customer Service

• Ensure you greet and acknowledge all customers you come into contact with.
• Ensure customers feel valued, learn their names and use it during conversations.
• Where appropriate, provide advice and tips on playing the machines.
• To professionally handle customer’s comments and complaints.

Legal

• Ensure the company security policies and procedures are adhered to at all times.
• Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.
• In line with current Gambling Laws “Think 21” at all times.
• To be aware of and follow all legal and company policies and procedures as instructed.
• Ensure Protection of the Company’s Licensing Obligations / Objectives.

To apply please send your CV to steven@grs-recruit.com

(Position Filled) District Manager - Gaming £30K - £40K

Job Title:        (Position Filled) District Manager
Salary:            £30K - £40K + Bonus + Car + Benefits
Location:        East Sussex

The Role

• Due to recent expansion a leading gaming operator is seeking an experienced District Manager to ensure that their sites are run efficiently and effectively and to the required standards of excellence.

Role Purpose

• To manage, recruit and supervise all staff, ensuring that an excellent customer service is provided

• To ensure that the sites are operating efficiently and that the potential revenues are maximised

• To complete all administration/security procedures to the standard required.

• To adhere to all company policy including health and safety, all legal compliance and HR

• To represent the company in a professional manner
• Ensure the customer experience is consistently excellent

• All customer comments and complaints are dealt with in a professional manner

• All staff are fully aware of all promotions

• All staff have good product knowledge and are encouraged to give advice to customers

 Machines Standards

• All exceptions to be investigated weekly and unresolved issues to be reported to the Operations Manager

• To maintain agreed presentation standards

• Ensure all technical aspects are being adhered to though regular communication with technical team

• Monitor operating percentages within budget guidelines

• Ensure correct balance of machines on each site

• Control all Cash differences, investigating adverse variances

• Attend minimum of one empty per week

• Ensure that the required personnel are present to complete the empty

• Ensure a quality empty is achieved by accurate meter readings, top ups and empty of machines

• Ensure all machines have up to date fraud protection and software fitted

• Ensure that correct machine licenses are held for each site, and monthly checks are completed

Housekeeping, Presentation and Maintenance

• All cleaning schedules are adhered to

• Conduct site and building maintenance inspections as instructed by your Operations Manager

• Refer all jobs for repair renewal to your Operations Manager for authorisation

• Arrange window displays and ordering of stock for windows up to an agreed annual budget

• Inform Operations Manager of site repairs 

Security

• Two people to be present at opening and closing

• All keys to be signed for

• No unauthorised persons to be admitted

• Key holders to be fully trained

• Ensure the company’s door policy is implemented

• Ensure company security policy is strictly adhered to

• Conduct regular/random security checks in accordance with Company policy

Marketing/Promotions

• Implement and monitor as agreed with Operations Manager

Staffing

• Ensure all recruitment, selection, induction and training guidelines are metEnsure all staff receive the basic induction on day one, and the full induction by week one

• Ensure rotas are completed on a timely basis, are within the agreed budget levels and are signed off and hours approved

• References are taken up on all new employees

• Inform Operations Manager of any concerns or problems

• To ensure that site is manned to the agreed budget level at all times

• Organise holiday rotas for site and formally deputise for Managers/ Supervisors who are on holiday

• Ensure all staff meet Company presentation standards

• Ensure appraisals, further training programmes and staff development plans are carried out as necessary

• Comply with Company Disciplinary procedure where necessary

Health and Safety

• To be aware of and follow all Health and Safety legislation

• Regularly check all mandatory company statutory notices are in place

• Ensure all staff are fully trained in all areas of H&S, and food hygiene

• Ensure fire drills are carried out and logged

• Carry out regular hazard checks

• Ensure first aid boxes are well stocked

Administration

• Carry out float checks

• Ensure the Admin folder is updated on a weekly basis

• Ensure correct banking procedures are carried out

• Ensure all purchase orders are fully completed

• Ensure all paper work is legible and correct, and submitted on time

• Investigate any anomalies, reporting any findings including cash differences

Budget Control

• Ensure budgets are strictly adhered to

• Monitor budgets by way of weekly control sheet reporting anomalies to your Operations Manager

To apply please send your CV to steven@grs-recruit.com