Job Title:                   (Position Filled) Casino Manager
Location:                    North East England
Salary:                        £25K + Bonus + Benefits + Tips


The Role

  • To support and assist the Casino in achieving the highest possible standards in the overall operation of the club whilst ensuring all policy and procedure are complied with

Supervision of Gaming

  • Determine the appropriate staff numbers, associated personnel costs and skill levels required to effectively run the shift.
  • Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities
  • To ensure disputes are handled promptly, efficiently and fairly.
  • To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Management of Staff

  • To be fair and consistent in all matters and procedures at all times.
  • To monitor levels of sickness, sickness costs and subsequent redeployment of staff or overtime to ensure the most cost effective usage of labour. 
  • To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues. 
  • To ensure the highest standards of appearance, personal grooming and hygiene are maintained by staff at all times. 
  • To ensure individual staff needs are dealt with professionally and, when necessary, confidentially.

Customer Service

  • To ensure the highest attainable standards of customer service are delivered at all times.
  • To actively assess day-to-day customer service needs and respond appropriately.

 Compliance and Security

  • To maintain compliance with company and legal procedures in all areas.
  • This includes money laundering, gaming activity, health and safety, hygiene and fire regulations.
  • To liaise with the security department to ensure general security, monitoring, health and safety regulations and fire evacuation procedures are complied with.
  • To ensure all licensing laws are complied with and breaches are reported and the appropriate action taken.
  • To identify and investigate breaches of gaming security in accordance to company policy.
  • To carry out checks of gaming equipment and ensure it is properly maintained.

Required Skills

  • A highly motivated individual with at least 3 years Casino Management experience.
  • Exceptional interpersonal and communication skills
  • Build strong, positive relationships with customers.
  • Be self-disciplined, organized and efficient.
  • Be proactive, self-sufficient and able to work with minimal supervision.
  • Have substantial experience of managing people and teams.
  • Have a passion for delivering an exceptional customer experience.
  • Possess a dynamic, innovative, forward thinking approach. 
  • A high level of personal integrity
  • A strong work ethic with a passion for exceeding expectations
  • PML qualification

To apply please send your CV to