Field technician / Gaming engineer - Hastings

POSITION: Field TECHNICIAN / GAMING ENGINEER

SALARY: DEPENDENT UPON EXPERIENCE

LOCATION: HASTINGS - UK

The Company

A leading Operator of Adult Gaming Centres is seeking a talented Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment within one of their flagship sites.

Role Purpose

• Effective control of all aspects of your technical area.

• To support all terms of the Service Level Agreement.

• Forge and support communication lines with Operations Structure to aid concise information flow.

• Promote and endorse the ability and service your team can provide.

• To represent the company in a professional manner.

Personnel

• To propose and manage weekly technicians rota.

• Organise and control holiday entitlement.

• Ensure appropriate daily site technical cover as per the Service level Agreement.

• Monitor and actively prioritise machine faults.

• Offer assistance in advance fault fixing.

• Propose and Manage, weekly schedules for:

  • Maintenance

  • Presentation

  • Mech / Reel / Glass cleaning

  • Machine Moves

  • PAT Testing

• Check and Control levels and standards of Fault Repairs / Maintenance / Productivity.

• Effect correct Stock Levels and Control.

• Promote knowledge flow, with regular contact and meetings with other Technical Supervisors.

• Evaluate and Implement any training required by:

  • Scheduled personal one to one meetings

  • Assessment of Personal Development Plans (PDP’s)

Machine Management

• To conduct servicing on all machines as dictated by the approved company standard.

• To repair all faults, where possible, as dictated by the Service Level Agreement.

• To notify your Line Manager of any faults that you are unable to fix.

• To monitor and amend, where necessary, operating percentages as per Company Policy.

• To liaise with the Central Stores facility for the order of any required parts.

• To be responsible for your own development of machine knowledge.

• To ensure all machines meet the required standards as per the Service Level Agreement.

• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

• To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

• To meet and exceed targets for:

  • Servicing

  • Presentation.

  • Mech, Glass, Reel Cleaning.

• To undertake machine moves to company standards and with limited disruption.

Customer Service

• Ensure you greet and acknowledge all customers you come into contact with.

• Ensure customers feel valued, learn their names and use it during conversations.

• Where appropriate, provide advice and tips on playing the machines.

• To professionally handle customers comments and complaints.

Legal

• Ensure the company security policies and procedures are adhered to at all times.

• Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.

• In line with current Gambling Laws “Think 21” at all times.

• To be aware of and follow all legal and company policies and procedures as instructed.

• Ensure Protection of the Company’s Licensing Obligations / Objectives.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Field Service Engineer - North West England

Job Title: Field Service Engineer

Location: North West England

Purpose

An excellent opportunity has arisen within the Service Division. Based within the North West region and working as part of the Northern team, this role focuses on the provision of high-quality maintenance and technical support to end customers in this area. In addition to providing service support to UK sites, there is the possibility of travel to mainland Europe and ROW.

Responsibilities and Duties

• Provide exceptional service to customers within a designated region

• Installation of the Company's and third-party systems and products

• Carry out hardware and software modifications/upgrades on existing sited equipment

• Regular PPM maintenance of existing products

• Root cause analysis and removal of issues

• Continuous improvements in the processes and service we offer

• Reactive call-out response on customer sites within a designated region on a rota basis. This is will include working unsociable hours

• Management and control of spare parts allocated to you and in your region

• Communication and escalation of any service issues in line with the relevant processes

• Flexibility to travel to cover for other regions during periods of high workload

• Building long-term working relationships with customers

• Working as part of a team or individually responding to on site customer support requests

• Weekend and evening call out cover on a rota system with other regional engineers

• To undertake any other duties required by management to meet the needs of the business

• Use the company's Service Management system accurately and in real time to aid reporting

• Provide a service level in line with Service Agreements

• Ensure call cover is maintained in region during periods of holidays and sickness

• Keep accurate boot stocks and consume parts as per the process

• Ensure all equipment is serviced to the required standard and on-site records accurately maintained

• Ensure documentation is recorded accurately

Required Skills and Abilities

• Ideally 5 years related technical maintenance / service support experience

• Sound electrical / electronic background with recognised engineering qualifications an advantage

• Experience of Networks and server installation and maintenance an advantage

• PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)

• Ability to work away if required with flexible approach to working hours and location

• Full UK driving license

• Proven organisational skills and self-motivatedPrevious casino experience is not necessary, and applications are welcomed from engineers with manufacturing experience

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Sales & Marketing Director - €150,000

Job Title: Sales & Marketing Director

Salary: 150,000 Euro

THE ROLE

• Director, Resort Sales & Marketing is responsible for all non-gaming sales at the resort, developing marketing strategies and sales plans to ensure our hotel rooms, entertainment attractions, as well as EXPO and MICE space are fully optimized.

• Managing our direct and third-party channels to achieve aggressive revenue targets while developing relationships with regional OTAs, travel agents, meeting planners and tourism entities. Liaising with all relevant departments of the company ensuring the Sales Strategy is implemented while ensuring a high-level approach to all partners and clients.

• Director, Resort Sales & Marketing is also responsible for overseeing all communication efforts of the property such as advertising, communication, to content, imagery, signage and all seasonal or daily activities of the resort, as well as the management of company’s digital platforms.

• The position keeps the brand’s lifestyle and luxury standard on all materials developed, producing content that will keep the resort and our facilities at full capacity.

• Breaking through a crowded tourism market to attract new guests and then building loyalty, she or he will manage a resort marketing budget to achieve our business KPIs and targeted return on investment.

PRIMARY RESPONSIBILITIES:

Destination Marketing

• Perform market segmentation, targeting and positioning for each product.

• Execute integrated online/offline, search engine marketing, tradeshows and other campaigns to increase awareness, to generate demand and sales leads.

• Develop special promotional programs to stimulate trials and generate revenue.

Market Planning

• Develop a comprehensive and aligned strategic marketing plan.

• Develop a strategic decision-making, prioritization process.

• Maintain knowledge of marketing trends, developments and best practices.

• Evaluate new media technologies such as blogs, RSS, video, webcasts etc.

• Develop and recommend pricing strategy which will result in the greatest share of the market over the long run.

• Evaluates the impact of the branding strategy and market reactions to advertising programs, product packaging and formulation to ensure the timely adjustment of marketing strategy and plans to meet changing market and competitive conditions.

• Conduct sales and marketing surveys on current and new product concepts, contribute to the marketing research to determine competitiveness, identify insights, and propose actions and assists on developing performance metrics and reports, identify new opportunities and improvements as required.

• Communicate with local & overseas business partners on ongoing campaigns.

• Work closely with different business units within the company, leading the team while serving internal ‘clients’ such as F&B, Sales, Casino, Entertainment & Attractions.

• Lead the communicated and agreed business goal and creates the communication strategy.

• Lead the market development activity and oversees implementation of marketing initiatives directed towards achieving the goals.

• Comply with budgetary guidelines, processing documents and maintaining assigned budget categories.

• Build marketing plans and budgets for the smooth operation of marketing campaigns.

• Ensure that the website, promotional material, marketing campaign strategy are updated on a regular basis.

• Identify gaps and proposes strategic plans on the effectiveness of marketing campaigns.

Sales

• Develop and recommend pricing strategy which will result in the greatest share of the market over the long run.

• Develop and execute marketing plans and programs, both short and long range, to ensure the profited growth and expansion of company products and/or services.

• Plan, organize, and assign work and communicate team goals.

• Implementing sales strategies to achieve revenue goals and maximize profits for Melco Resorts & Entertainment.

• Represent the company in designated trade, service and community associations and clubs.

People Management

• Work closely with the sales and marketing team to support their efforts.

• Develop a strategic decision-making, prioritization process.

• Manage and motivate team of highly skilled sales & marketing professionals.

• Lead and motivate the team in the development of sales and brand awareness throughout our targeted markets.

• Coach and motivate the team in the development of new accounts, maintaining accounts.

• Train the team in the performance of their duties as to specific position responsibilities, performance techniques, reporting procedures, implementing the brand communication and etc.

QUALIFICATIONS:

Experience

• Over 10 years of international experience, leading the Sales and Marketing functions in a digital world and experience in building loyalty online in a competitive environment.

• Experience in selling large scale MICE events.

• Experience in destination marketing, establishing sales distribution channels in Europe and Middle East.

• Experience in developing quality luxury/ lifestyle content with a tourism or hospitality background.

 Education

• Tertiary qualification in Management, Marketing, Business Administration, or any relevant field.

Skills / Competencies

• Energetic leader and creative thinker focusing on performance and fun.

• Experienced and high-level abilities to analyse the relevant market and build sales action plan.

• Proven track record of success driving sales within the Hospitality Industry.

• Excellent direct sales skills, able to influence and negotiate.

• Embracing change and adaptive.

• Flexibility to travel throughout the targeted markets on a regular basis will be essential.

• Strong management skill.

• Excellent presentation skills.

• Analytical and strategical mind set.

• Achieves agreed objectives and accepts accountability for results.

• Displays a high commitment to delivering results.

• Leads others to achieve business objectives.

• Communicates effectively.

• Displays the highest level of integrity.

• Ability to maintain discretion.

• Self-motivated.

• Approachable.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

HR Manager - Malta

Job Title: HR Manager 

Location: Malta 

Salary: Competitive

As an HR Manager of the company you will be at the forefront of the people's  operations. You will be responsible for leading the recruitment process, creating and implementing HR policies and practices, and overseeing the development of our office space to ensure a productive and engaging work environment.

Key Responsibilities:

HR Policies and Practices

• Develop, implement, and maintain HR policies and procedures that align with legal requirements and industry best practices.

• Advise and support managers and employees on HR-related matters, including performance management, employee relations, and conflict resolution.

• Support payroll by providing any needed information or data check requested.

• Monitor and maintain compliance with employment laws and regulations.

Office Space and Environment

• Collaborate with cross-functional teams to design and create an inspiring and efficient office space that reflects our company culture.

• Oversee office creation, administration and expansion projects, ensuring a safe and comfortable workplace.

• Foster a positive work environment by organizing team-building activities and wellness programs.

Recruitment

• Identify staffing needs and collaborate with department heads to define job requirements.

• Develop and execute effective recruitment strategies to attract top-tier talent.

• Manage the end-to-end recruitment process, including job postings, candidate screening, interviewing, and onboarding.

• Build a strong employer brand to attract and retain high-caliber professionals.

Onboarding and Training

• Create and implement an effective onboarding process for remote employees, ensuring they have the necessary tools, information, and training to succeed.

• Develop and deliver training programs to enhance employee skills and knowledge related to gaming technologies and industry trends.

Performance Management

• Implement performance management processes, including goal setting, regular feedback sessions, and performance evaluations.

• Provide guidance and support to managers in addressing performance issues and facilitating performance improvement plans.

Employee Engagement and Culture

• Foster a positive and inclusive company culture, ensuring that remote employees feel connected and engaged.

• Organize virtual team-building activities, gaming tournaments, and other initiatives to promote team cohesion.

Remote Work Support

• Develop and maintain remote work policies and guidelines, addressing issues such as communication, work hours, and productivity expectations.

• Provide resources and support to remote employees to optimize their home office setups and work-life balance.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification is a plus.

• Proven experience of minimum of 3 years as an HR Manager or similar role in a startup company.

• Strong knowledge of HR laws, regulations, and best practices in Recruitment

• Proven experience of hiring IT, customer support, and sales.

• Excellent communication and interpersonal skills.

• Ability to think strategically and execute tactically.

• Experience with office set up and administration is a plus.

• Experience with Work permit procedure is a good advantage

• Experience with HRIS (Bamboo) is a must

• Fluent English is a must

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Financial Controller (French speaker) - Malta

JOB TITLE: Financial Controller (French Speaker)

Location: Malta 

Salary: Competitive 

Our Client within the online sector is looking to hire a Financial controller (French Speaker).

The chosen candidate will oversee all aspects of financial management, including accounting, budgeting, financial reporting, and internal controls. This position plays a key role in providing financial insights to support strategic decision-making within the organization. The Controller also ensures compliance with financial regulations and industry standards.

Key Responsibilities:

Financial Reporting

• Prepare and oversee the preparation of accurate and timely financial statements, including income statements, balance sheets, and cash flow statements.

• Provide financial reports to senior management and external stakeholders, including investors, lenders, and regulatory agencies.

Budgeting and Forecasting

• Develop and manage the annual budgeting process.

• Monitor financial performance against budget and forecast, providing variance analysis and recommendations.

Financial Analysis

• Conduct financial analysis to identify trends, opportunities, and areas for improvement.

• Provide insights and recommendations to support strategic decision-making.

Internal Controls

• Establish and maintain strong internal control policies and procedures to safeguard company assets and ensure compliance with financial regulations.

• Regularly assess and enhance internal controls.

Compliance

• Ensure compliance with accounting standards, tax regulations, and other financial reporting requirements.

• Coordinate and support financial audits and examinations by external auditors or regulatory agencies.

Cash Management

• Manage cash flow and liquidity to meet operational needs.

• Oversee cash disbursements, collections, and treasury activities.

Team Management

• Supervise and mentor a team of accounting and finance professionals.

• Foster a culture of excellence, teamwork, and continuous improvement within the finance department.

Financial Strategy

• Contribute to the development and execution of the organization's financial strategy.

• Provide strategic financial guidance to the executive team.

Risk Management

• Identify and mitigate financial risks.

• Develop risk management strategies to protect the organization's financial interests.

Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field; CPA or CMA certification preferred.

• Several years of progressive experience in financial management, with at least some experience in a supervisory or managerial role.

• Strong knowledge of financial reporting standards, regulations, and best practices.

• Excellent analytical and problem-solving skills.

• Strong leadership and communication skills.

• Attention to detail and a commitment to accuracy.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM