(Position Filled) Senior Marketing Manager, Casino - London - £55,000-£65,000 + Benefits

Job Title:                    (Position Filled) Senior Marketing Manager - Casino

Salary:                        £55,000 - £65,000 + Benefits

Location:                   London

The Company

• A leading Casino and Entertainment company are seeking a talented Senior Marketing Manager to manage their marketing activity both on and offline.

About the role

• The Senior Marketing Manager is directly responsible for the delivery of a cohesive marketing and promotional strategy, brand marketing & marketing budgetary planning. Overseeing the tactical execution & measurement of all business marketing initiatives to ensure ROI, the role has ownership of the loyalty membership sign-up, growth and tier management as well as project managing new and key marketing initiatives.

• Manages the implementation, maintenance and use of relevant marketing systems and technologies.

• The Senior Marketing manager leads and manages the internal marketing resources to deliver on strategic direct and digital marketing goals.

Responsibilities and Accountabilities

• Works with Stakeholders on identifying strategic retail and online marketing plans, promotions and campaigns.

• Ensures market growth by developing sales strategies, plans and targets.

• Creates and manages a vibrant, positive and successful Brand identity.

• Creates and implements retail and on-line marketing plans to increase attendances to budgeted levels via acquisition, retention and player frequency.

• Manages Loyalty membership marketing, player development, sales and communication functions.

• Provides hands on marketing leadership to ensure a co-ordinated approach to customer interaction and service delivery.

• Ensures accurate and up to date management of customer and competitive market information.

• Effective bundling and packaging of products and services to drive footfall and revenue targets.

• Accountable for the delivery of Customer Relations Management (CRM) Strategy for both retail and online business.

• Creates a programme of reward to push Loyalty sign up.

• Works with key stakeholders to deliver VIP growth via player engagement, frequency and reward.

• Lead the development of an accountable support focused culture and work climate.

• Motivating employees towards high standards and performance by providing coaching, feedback, reward and recognition, and development planning.

Requirements

• Minimum 5 years marketing management experience ideally in the Gambling industry or a corporate, strategic fast paced; high volume environment.

• Qualified member of the CIM and/or a degree or equivalent in a Marketing, Communications or Public Relations discipline.

• Detailed understanding of brand establishment

• Experience of strategic marketing planning

• Extensive experience of interpreting business intelligence and creating relevant hypothesis

• Proven ability for conceptual thinking and abstract reasoning

• Experience within the gaming industry - Desirable

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Customer Success Manager - London - £35K-£40K + Bonus

Job Title:                     (Position Filled) Customer Success Manager

Salary:                        £35K - £40K + Bonus

Location:                   London

The Role

• Reporting to the Head of Account Development, as part of our growth, we’re looking for a Customer Success Manager to help craft and develop the company's customer success strategies, building strong relationships with customers and work with other leaders internally to deliver consistently excellent customer experiences.

• To succeed in this role, you must be comfortable using your analytical skills to identify problems, find solutions, and improve relationships.

• Duties for the customer success manager will include a wide range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimising churn.

• You should also be able to provide insights on client to business interactions and improve customer experience through product support whilst resolving customer complaints and requests.

• Candidates must be social and analytical, possess an aptitude for learning and using new software, and communicate clearly and effectively.

• In addition, the ideal Customer Success Manager should engage with customers, maximise value, and create strategies to sustain our customer base.

 Responsibilities

• Own the overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

• Establish a trusted and strategic partner relationship to help drive the continued value of our products and services.

• Maintain and develop customer success strategies and best practices, as well as customer support content.

• Communicate effectively with internal and external senior-level management to understand customer needs, maximise retention and growth, and communicate learnings.

• Identify, lead, and action cross-sell and up-sell opportunities within the customer base.

• Maintain existing customer success metrics and data as directed.

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

• Facilitate interaction and workflow between data and commercial teams to ensure timely deliverables.

• Collaborate, problem-solve, and strategise upcoming client meetings with team members.

• Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyse trends in C-Sat/NPS scores to identify areas of improvement.

• Work with the wider sales and marketing teams to drill customer references and develop case studies.

About You

• Experience working within Customer Success or other related customer-facing teams in the technology, SaaS and/or gaming sector.

• General experience in sales or account management.

• Can grow a team and function.

• Flexible in approach.

• Excellent communicator.

• Previous start-up experience is desirable.

• Strong verbal and written communication, strategic planning, and project management skills.

• Outgoing and energetic, enjoying working with and networking with customers.

• The analytical and process-oriented mindset with an affinity to data and measuring value.

• Comfortable working across multiple departments in a deadline-driven environment, leading customer focused initiatives.

• Active team player, self-starter, and multitasker who can quickly adjust priorities.

• Bachelor’s degree.

• Knowledge of HubSpot and Azure DevOps is an advantage.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Online Managing Director - Malta and/or London - £100K-£120K / €120K-€140K

Job Title:                     (Position Filled) Online Managing Director

Salary:                        £100K - £120K / €120K - €140K

Location:                   Malta and/or London

The Role

• The Managing Director - Online will oversee the online business operations and provide strategic leadership in achieving the advancement and achievement of the Online business objectives.

• The role will be responsible for the delivery of the on-line strategy and vision through commercial decision making, effective leadership and management, developing and implementing strategic plans and company policies, maintaining an open dialogue with stakeholders, and driving organizational online success.

• An innovative and entrepreneurial thinker, the Online Managing Director will be a strategist who is able to steer the online business to the most profitable direction whilst implementing vision, mission and long-term Online Ltd business goals.

Entry Requirements

• Minimum of 5 Years C-Level Executive Management experience.

• Minimum of 7 years Online Gaming Management experience.

• Ideally a Master’s degree graduate in a highly numerate discipline.

• An excellent knowledge of Online Gaming governance and mitigation measures.

• Proven track record in managing/leading Online related policies and operating procedures.

• Holds or is eligible to hold a UKGC PML (Personal Management License).

Personal Attributes

• A confident individual with a friendly personality, drive, energy and enthusiasm together with a strong personal commitment to the delivery of high standards in a timely, efficient and friendly manner who works in alignment with the company’s policies, procedures and values.

Essential Knowledge

• Knowledge of Online gaming regulatory and legislative requirements.

• Wealth of knowledge and understanding of Customer Lifetime Value and mapping the Customer Journey.

• Proven capability and knowledge of strategic planning, forecasting, budgeting and financial processes.

• Solid understanding of leadership and management practices.

• Strong commercial awareness - the ability to understand key business drivers and the information/data/reporting required around them.

• ROI focused and KPI driven.

• Experienced in developing and implementing strategic and business plans.

Expected Skills

• Data driven and digitally savvy.

• Excellent communication, negotiation, and presentation skills.

• Able to excel in high-pressure situations.

• Strong analytical, critical thinking, and problem-solving skills.

• Exceptional negotiating and influencing skills.

• Excellent organizational and leadership skills.

• Strong written and verbal communication skills.

• Awareness & ability to utilise emotional intelligence skills.

• Project Management/organizational skills.

• Stakeholder management.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Casino Dealers / Inspectors - London - £33,400 including tips

Job Title:                    (Position Filled) Casino Dealers / Inspectors

Salary:                        £33,400 including tips

Location:                    London

Calling all experienced UK Dealers, D/I and Cashiers

Ready to make the move to London and boost your casino career?

How about relocation of £2,000 straight into your bank account for dealers

That’s right, our UK Casino client is offering to pay you £2,000, to make it easier for you to make the move to London.

They’ll pay you this to help you get set up with travel and accommodation, and to make it as easy as possible to start your new life in one of the busiest casinos in the UK.
As an experienced dealer you could earn up to £28K as a basic salary, and tips are running at approximately £450 per month – and rising.

This means your gross pay (before overtime) would be £33,400.

We put this into the Government tax service calculator, and that would put your take home pay at £2,228 per month.

All overtime beyond 40 hours in a week is paid at time and a half, too.

Accommodation within ten minutes’ travel can be had for around £700 per month, leaving you with over £1,500 in your pocket every month – before overtime.

Please note these roles are ONLY available to experienced UK casino staff – you must have current right to work in the UK. A PFL (licence) is preferable but can be arranged for candidates without one.

If two grand right away is appealing to you, email your CV to london@grs-recruit.com

(Position Filled) Casino Surveillance - London - £30K–33K + benefits

Job Title:                    (Position Filled) Casino Surveillance

Location:                   London

Salary:                        £30K – 33K + benefits

UK Gaming Staff – have you ever wanted to work in the Surveillance team, the eagle eye overlooking everything that happens on the casino floor?

The days of becoming a dealer and seeing the world are long gone, there’s too much competition from talented dealers from other countries.

However if you’re an experienced Surveillance operator, there are far more options – you could learn the trade with our client and eventually travel the world using your expertise.

We’re looking for dealers or inspectors who have at least a year’s experience to come and learn the secrets of the camera team in a very busy London casino. 

You’ll need your licence (PFL), a sharp eye and a will to learn an internationally recognised skill from the best in the business.

Salary of £30K - £33K plus competitive benefits.

You MUST be a UK citizen or otherwise have the right to work in the UK, no visas or work permits can be issued.

If you are interested, the casino will help you with relocation - send your CV to:

london@grs-recruit.com

This could be the start of something big!