(Position Filled) Senior Casino Marketing Manager - Europe - €65K-€70K + benefits

Job Title:                    (Position Filled) Senior Casino Marketing Manager

Location: Europe

Salary:                        €65K - €70K + benefits

Position Summary

• The Senior Manager, Casino Marketing is responsible for the management and development of the Casino Marketing Strategy, Action Plans and Budgets as well as oversees their implementation to achieve all Casino Marketing and Operational objectives.

• The Senior Manager, Casino Marketing is responsible for the overall management of Casino Marketing, ensuring casino marketing programs, promotions, campaigns, and events are aligned to company objectives and regulatory requirements. 

Primary Responsibilities

• Manages and develops the Casino Marketing Strategy, Action Plans, and Budgets based on the directions.

• Works closely with the Casino Marketing, Loyalty Services, Business Development, and Market Development teams to oversee the implementation of the Casino Marketing Strategy and Action Plans, while ensuring that they are executed and delivered within time, scope, and budgets.

• Ongoing monitoring, controlling, and evaluation of the Casino Marketing Strategy and Action Plans, to ensure that they are aligned to Business objectives, market trends, and regulatory requirements.

• Ongoing liaison with the Database Administration and Analytics teams to analyse the performance of casino marketing initiatives, promotions, campaigns, and plan accordingly.

• Manages and oversees the Manager, Marketing Compliance to ensure that all promotions, campaigns, and events are aligned to Marketing Directives, GDPR, and regulatory requirements, and that all proposals to have received the respective approvals. 

• Leads, manages, and oversees the Manager, Casino Promotions and Campaigns and the Manager, Casino Marketing to ensure that all casino marketing programs, promotions, campaigns, and events are aligned to the Casino Marketing Strategy and BU objectives.

• Leads, manages, and oversees the Manager, Market Development to ensure that strategic partnerships and Casino Marketing Programs are aligned to meet BU objectives.

• Manages and oversees the Assistant Manager, Content & Communication Channel Optimization to ensure that channels and budgets are maximized to meet BU objectives.         

• Ongoing liaison with the Business Processes BU to develop SOPs and Workflows, which will continuously improve the Casino Marketing BU efficiency, organization, and productivity in delivering tasks and projects within scope, time, and budgets. 

• Leads and manages the BU OMNI channel marketing approach across all value delivery points; coordinates with the respective Business Units to achieve marketing and business objectives.   

• Leads market research initiatives to determine competitiveness, identify insights, and propose actions; identifies new opportunities and proposes improvements as required.

• Develops and sets KPIs for BU team members (direct reports) and contributes to the development of Job Descriptions for the Casino Marketing BU. 

• Participates in the interview process for new Casino Marketing employees.

• Conducts probation period and yearly evaluations on existing team members performance. 

• Identifies and meets with potential marketing related business partners as and when required to meet BU objectives.

• Participates in meetings with Managers, Senior Managers and Directors from other BUs (Business Development, Loyalty Services, IT, Finance, Gaming Operations, Supply Chain, Surveillance, AML Compliance, Responsible Gaming, Legal and Regulatory Compliance, etc.) for the purpose of project coordination, planning and strategizing as and when required.

• Liaises with the Resort Marketing and Branding Business Unit as and when required to achieve marketing and business objectives.

• Works closely with Loyalty Service Teams, VIP Teams, and Customer Service teams to ensure that the Casino Marketing value propositions meet patron requirements.

• Leads meetings and oversees the smooth running of casino marketing promotions across all online digital assets, and within the Mobile App, VIKs, TVs and other related signage across the Casino floor.   

• Participates in Mobile App product development monthly reviews and suggest solutions and enhancements improving the customer experience.

• Complies with budgetary guidelines, regulatory requirements, processing documents, and maintaining assigned budget categories.

• Leads weekly Casino Marketing action plan meetings with team members.  

Qualifications

Experience:

• 7 years’ experience as a Marketing Manager either in a casino operation, e-commerce environment, or high-volume retail industry - or any other relevant field

• 4 years’ experience on budget and cost management

• 4 years’ experience in service rendering

• 4 years’ experience with marketing metrics and analytics 

• 4 years’ experience with the designing, implementation, monitoring, and controlling of omni-channel

• Marketing campaigns and promotions

• 4 years’ experience in leading and motivating teams 

Education:

• Bachelor’s Degree in Marketing Management, Business Administration, or a related field

• Master’s degree in a Marketing or Business-related field   

• Professional Certifications in Digital Marketing or Marketing Analytics a plus  

Skills / Competencies

• Excellent leadership and negotiation skills

• Able to influence and engage the audience

• Excellent presentation skills

• Skilled analyst

• Excellent command of English language

• Proficient user of analysis and reporting tools

• Previous experience with Casino software is an advantage

 Additional Benefits Include but are not limited to…

• Up to 20% discretionary bonus on an annual basis

• 6000 EUR Gross per annum as cash allowance for accommodation

• Full medical coverage for colleague and dependents

• Provident (pension) fund and life insurance

• Flight ticket for colleague and dependents

• Transportation from the airport

• 30 days free accommodation into company’s corporate apartments until colleague’s settlement

• 35 days holiday a year

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO christine@grs-recruit.com

(Position Filled) Affiliate Manager - Malta - €55-65K depending on experience

JOB TITLE: (Position Filled) Affiliate Manager

SALARY: €55-65K depending on experience

LOCATION: Malta

Our Client within the Online Gaming Sector is looking to hire an experienced Affiliate Manager to be responsible for development and maintaining relationships with key affiliate partners and networks.

The chosen candidate will collaborate with internal stakeholders to continuously improve the overall marketing campaigns through the affiliate network. Whilst keeping updated on industry trends, will also act as a brand ambassador to represent the company at industry events both locally and internationally.

The role will be reporting to and working closely with the Head of Affiliates.

Responsibilities: 

• Manage and grow existing affiliate accounts for all company brands.

• Help create, plan and execute affiliate acquisition, retention and reactivation in existing as well as new markets.

• Monitor and review performance of accounts to ensure return on investment and hitting agreed KPIs.

• Analyse results of these campaigns ensuring they contribute to overall dept. targets.

• Negotiate to obtain the best arrangements and pricing from affiliate partners.

• Create promotions and newsletter communications to affiliate marketers.

• Collaborate with other members of the team to deliver best practice that may have a positive impact on other areas of the business.

Requirements:

• At least 3 years of experience working in a similar role within the iGaming industry.

• Strong relationship management and negotiation skills as well as clear communication skills both verbal and written in English, whilst additional languages will be considered an asset.

• Have a proven track record in performing under pressure.

• Ability to deal with and solve problems quickly and accurately.

• Strong organisational and time management skills.

• Have a positive and enthusiastic attitude.

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Surveillance Shift Manager, Casino - Europe - €36K + Accommodation, Flights, Bonus etc…

Job Title: (Position Filled) Surveillance Shift Manager - Casino

Salary:         €36K + Accommodation, Flights, Bonus etc…

Location:    Europe

Position Summary

• The Surveillance Shift Manager manages the efficient ongoing operation of Surveillance, ensuring the monitoring and analysis of all gaming and cash handling areas at the property.

• The Surveillance Shift Manager also ensures that operational activities are afforded a high level of Revenue Protection and conducted with the highest levels of integrity.

Primary Responsibilities

Leads Small Teams

• Provides team leadership, leading by example.

• Plans, organises and allocates responsibilities according to business needs.

• Sets performance and professional standards for team members through example.

• Maintains team performance by promoting a positive work environment.

• Represents team concerns to the superiors.

• Motivates, coaches and counsels staff in a timely manner, ensuring all counselling sessions are appropriately and accurately documented.

• Maintains employee morale and professionalism by promoting a positive work environment.

Monitors Staff Performance and Attendance

• Provides performance feedback to staff in a professional manner.

• Recognises and resolves performance and attendance issues.

• Conducts performance appraisals in accordance with the Company’s Performance Management System.

• Maintains accurate employee records.

Manages an Effective Relationship with Internal Customers

• Monitors and manages the professional image presented by the Surveillance department in all dealings with customers, whether in person, by telephone/radio, electronically, etc.

• Monitors and adjusts customer service to meet the customers’ requirements and expectations.

• Ensures all situations are handled discreetly and confidentially providing an example of the professional behaviour required by the Surveillance department.

Supervises Work Operations

• Maintains and manages workplace records, ensuring reports, log entries, etc. are completed accurately and in a timely manner.

• Solves problems and makes decisions, providing assistance to team members when handling difficult/sensitive situations.

• Directs work flow according to business needs, ensuring camera coverage is maintained of required incidents, managing incidents and ensuring relevant departments and personnel are kept informed, and they are completed accurately and in a timely manner

• Manages the implementation and application of policies and procedures relating to gaming and cash handling areas, ensuring compliance is maintained, and that appropriate legislation is abided.

• Instigates and monitors the implementation of Surveillance procedures.

• Drafts communications and reports, ensuring they are distributed and filed appropriately.

Works with Colleagues and Customers

• Ensures relevant information is communicated effectively and in a timely manner to appropriate customers and team members.

• Maintains a professional relationship with customers and team members, ensuring approachability and discretion.

• Maintains a professional image.

Manages Occupational Health & Safety (OH&S) in the Workplace

• Ensures the maintenance of all statistical information for the department by checking all logs and recording the information from the logs in the appropriate work file.

Deals with Conflict Situations

• Identifies conflict situations.

• Resolves conflicts situations.

• Responds to customer complaints, deals and documents the issues and outcomes accurately and in a timely manner.

Assists in the Training of New and Existing Employees

• Coaches new Surveillance team members on the job.

• Coaches team members on an individual basis, presenting new information accurately and in a timely, approachable manner.

Confidentiality & Policy

• Safeguards all confidential information whilst exercising due care to prevent its improper disclosure or use.

• Complies with all company policies, rules, regulations, procedures and department ethics; and performs all duties in accordance with the highest professional standards at all times.

Executes Other Duties as Directed including

• Deploys to other properties on a temporary or a more permanent basis

• Assists in pre-opening planning and operational execution for any new properties or extension to existing properties.

• Assists the Manager, Surveillance Training & Recruitment with preparing Performance Reviews, compiling other performance data and conducting formal and informal training where required.

• Assists with other assigned Special Projects and assignments as required.

• Adheres to all company policies and procedures.

• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments.

• Performs other reasonable job duties as assigned by superiors from time to time.

Key Performance Indicators

• Collecting, analysing & organising information

• Communication ideas & information

• Planning & organising activities

• Working with others in a team

• Solving Problems

• Qualifications

Qualifications and Experience

• Experience in Surveillance Supervisory/Management role for minimum 5 years

• High School degree or experience relevant to the position

• Tertiary Education desirable

• High Level of Casino Game Protection

• Microsoft Office Suite literate

Skills/ Competencies

• High level of professionalism and integrity

• Good organisational skills and time management

• Observant, attentive and aware

• Attention to detail

• Proven interpersonal skills

• Ability to communicate in English (written and verbal)

 Personal Competencies

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Achieves agreed objectives and accepts accountability for results

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable

 

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Senior Surveillance Operator - Europe - €24K + €3.6K accommodation + €2K Bonus

Job Title:                    (Position Filled) Senior Surveillance Operator

Salary:                        €24K + €3.6K Accommodation + €2K Bonus

Location:                   Europe

Position Summary

• The Senior Operator, Surveillance is to provide monitoring and analysis of all gaming and cash handling areas and activity.

• To be able to gather and analyses data from various sources.

• To ensure that any violations and/or suspected violations of the law and company regulations are logged and reported to the Surveillance Shift Supervisor and/or Shift Manager in a timely manner.

•  The Senior Operator, Surveillance will act in the role of Shift Supervisor, Surveillance  when required.

Primary Responsibilities

Maintains Effective Relationship with Internal Customers

• Acts as a role model by maintaining a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.

• Meets the customers' requirements and expectations through the prompt and accurate relaying of information.

• Uses discretion in handling difficult situations, and step in to provide support to Operators, when required.

• Builds credibility with customers through professional behaviour.

• Liaises with other departments to promote the Surveillance department.

• Uses discretion in handling difficult situations with the assistance of a Shift Manager.

• Contributes to the teams' effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.

• Represents team concerns to the superiors.

• Motivates, coaches and counsels’ staff in a timely manner, ensuring all counselling sessions are appropriately and accurately documented.

• Maintains employee morale and professionalism by promoting a positive work environment.

Works as Part of a Team

• Contributes to team effectiveness by keeping informed and shares knowledge and technical skills.

• Maintains effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel always informed.

• Provides back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.

• Acts in the Role of Supervisor as required.

• Trains, support, and guidance to less experience staff.

Analyses Information From Information Technology Systems

• Evaluates and analyses information from multiple sources.

• Responds to situations identified through surveillance and computer analysis systems.

• Maintains control and confidentiality of Surveillance and computer systems.

• Maintains shift statistics data gathering.

Operates Central Monitoring /Communication Console

• Observes and analyses gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures.

• Monitors VIP/Junkets single and small salons

• Label, file, document, and store recording mediums.

• Reviews gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.

• Ensures that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.

• Operates advanced IT systems and communication equipment in accordance with operating requirements.

Survey Staff/ Customers Activity from the Monitor Room

• Monitors staff and customers in accordance with "Code of Ethics, Conduct and Professional Behaviors" Policy.

• Monitors illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.

• Monitors, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.

• Monitors the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.

Report on Illegal Activities

• Monitors detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.

• Document at illegal activities using recording mediums and the appropriate electronic reporting system.

Confidentiality & Policy

• Safeguards all confidential information whilst exercising due care to prevent its improper disclosure or use.

• Complies with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times.

Assists in the Training of New and Existing Employees

• Coaches new Surveillance team members on the job.

• Coaches team members on an individual basis, presenting new information accurately and in a timely, approachable manner.

• Adheres to all company policies and procedures.

• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments.

• Performs other reasonable job duties as assigned by superiors from time to time.

Key Performance Indicators

• Experience in Casino Surveillance　

• Secondary School Graduate　

• Basic Mathematics　

• High Level of Casino Game Protection　

• Computer literate　

Qualifications and Experience

• Experience in Surveillance Supervisory/Management role for minimum 2 years

• High School degree or experience relevant to the position

• Fulfil continues 18 months of employment within the current position

• Satisfactory rating of the Annual Performance Appraisal

• Any disciplinary actions will be subject to departmental review

Skills/ Competencies

• High level of professionalism and integrity

• Good organizational skills and time management

• Observant, attentive, and aware

• High Level of Casino Game Protection

• Microsoft Office Suite literate

• Attention to detail

• Proven interpersonal skills

• Ability to communicate in English (written and verbal)

Personal Competencies

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Achieves agreed objectives and accepts accountability for results

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Field Service Engineer - flexible location (Nottingham; Northampton; East Anglia) - £26-29K + Car + Benefits + Bonus

Job Title:                 (Position Filled) Field Service Engineer 

Salary:                    £26-29K depending on experience + Car + Benefits + Bonus

Location:               Flexible (Nottingham; Northampton; East Anglia) 

Job Function

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.

Main Responsibilities and Key Tasks

Operational

• To service and maintain all gaming equipment and ancillary equipment in your venues.

• To complete all service calls, technical updates and maintenance works.

• To assist with Gaming machine installations and removals.

• Develop and support communication lines with operations, management and third parties to aid effective information flow.

• To attend technical training courses from third party suppliers.

• To provide service cover outside of the normal working area when required.

Customer Service

• To promote the company in a positive manner when interacting with customers.

• To ensure that your presentation, work and approach reflects well upon the company.

• To carry out your role in a polite and courteous manner.

• To promote the concept of teamwork to enhance business opportunities and achievement.

Security

• To follow and adhere to the machine key policy.

• To ensure that procedures relating to security of cash are upheld when visiting venues.

Administration

• To ensure all Company equipment is maintained in a good condition and properly accounted for.

• To complete expense & mileage sheets in accordance with company policy/guidelines.

• To adhere to the company car policy.

• To order and return all gaming machine replacement parts in the time specified by each manufacturer.

Required Skills

• Preferred experience within a relevant industry.

• Ability to work with minimal supervision.

• Preferred experience in basic networking protocols.

• Good keyboard skills and intermediate level PC skills including excel.

• Ability to learn new techniques and skills.

Requirements

• To carry out any other reasonable duties and requests as required.

• To ensure that personal conduct is at all times of a manner that reflects favourably on the you and the company and that a presentable appearance is maintained at all times.

• To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.

• To ensure a good working environment is established in order to obtain the maximum commitment of staff.

Health and Safety

• To adhere to all company health and safety practices and procedures ensuring that safety of employees and the customer is protected.

• In the event of health and safety issues arising, ensure appropriate action is taken through the company’s health and safety representative or external agencies where appropriate.

Communication

• To attend meetings and reviews as and when required.

• Ensure communication is accurate and in line with our policies on data protection.

• Ensure all confidential information accessed in your role is protected and not disclosed.

To discover more about the opportunity please send your CV to  christine@grs-recruit.com