Job Title:                 (Position Filled) Field Service Engineer 

Salary:                    £26-29K depending on experience + Car + Benefits + Bonus

Location:               Flexible (Nottingham; Northampton; East Anglia) 

 

Job Function

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.

Main Responsibilities and Key Tasks

Operational

  • To service and maintain all gaming equipment and ancillary equipment in your venues.

  • To complete all service calls, technical updates and maintenance works.

  • To assist with Gaming machine installations and removals.

  • Develop and support communication lines with operations, management and third parties to aid effective information flow.

  • To attend technical training courses from third party suppliers.

  • To provide service cover outside of the normal working area when required.

Customer Service

  • To promote the company in a positive manner when interacting with customers.

  • To ensure that your presentation, work and approach reflects well upon the company.

  • To carry out your role in a polite and courteous manner.

  • To promote the concept of teamwork to enhance business opportunities and achievement.

Security

  • To follow and adhere to the machine key policy.

  • To ensure that procedures relating to security of cash are upheld when visiting venues.

Administration

  • To ensure all Company equipment is maintained in a good condition and properly accounted for.

  • To complete expense & mileage sheets in accordance with company policy/guidelines.

  • To adhere to the company car policy.

  • To order and return all gaming machine replacement parts in the time specified by each manufacturer.

Required Skills

  • Preferred experience within a relevant industry.

  • Ability to work with minimal supervision.

  • Preferred experience in basic networking protocols.

  • Good keyboard skills and intermediate level PC skills including excel.

  • Ability to learn new techniques and skills.

Requirements

  • To carry out any other reasonable duties and requests as required.

  • To ensure that personal conduct is at all times of a manner that reflects favourably on the you and the company and that a presentable appearance is maintained at all times.

  • To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.

  • To ensure a good working environment is established in order to obtain the maximum commitment of staff.

Health and Safety

  • To adhere to all company health and safety practices and procedures ensuring that safety of employees and the customer is protected.

  • In the event of health and safety issues arising, ensure appropriate action is taken through the company’s health and safety representative or external agencies where appropriate.

Communication

  • To attend meetings and reviews as and when required.

  • Ensure communication is accurate and in line with our policies on data protection.

  • Ensure all confidential information accessed in your role is protected and not disclosed.

 

To discover more about the opportunity please send your CV to  christine@grs-recruit.com