(Position Filled) Venue Director, Casino - London - £100K+

Job Title:                    (Position Filled) Venue Director - Casino

Salary:                        £100K+          

Location:                   London

The Role

• The Venue Director will help to set the strategy and provide leadership to all Heads of Departments in the venue, delivering financial targets and efficiencies agreed by the senior leadership team

• The Venue Director will establish and implement a robust commercial business plan, based on agreed objectives, which will fully maximise the standing of the casino as an industry leading gaming and entertainment venue

Responsibilities

• Management and Leadership of the venue

• Overall responsibility for the development and execution of venue business plan

• Vigilant and highly visible operational leadership and management

• Evident commercial awareness across every department

• Continuous consultation and communication with Group Operations Director

• Positive, efficient and productive relationships forged with the senior management team

• A relentless focus on overall guest satisfaction

• Lead a culture of high performing, guest-oriented teams and individuals

• Innovative and entrepreneurial thinking aligned with the broader Company strategic plan

• Management of key partnerships and stakeholders

Key Accountabilities

Financial Performance

• Lead the venue in meeting its targets though development of capital and operating budgets, policies and procedures, and action plans to support the business plan

• Driving commercial success by being a visible leader

• Achievement of budgeted EBITDA

• Increase gaming revenues in line with business plan

• Increase of hospitality revenues in line with business plan

• Focused on minimising any financial risk

• P&L accountability

• Audit responsibilities

• Commercial understanding and evidence of supporting the scheduling of the site to the needs of the business for every department

• Support the creation and submission of departmental business plans that will encourage growth of revenue; growth of people; growth of products and growth of processes

Customer Service

• Ensure that guests enjoy a positive experience through meeting service standards  

• Display a relentless focus on overall customer satisfaction levels

• Lead by example and have a prominent presence on the operational floor displaying internal and external customer service standards

• Support the development; implementation and sustained performance of an internal culture that supports the business customer service strategy

• Provide strategic improvements in service delivery through observation and feedback to direct reports, with particular reference to the improvement and introduction of customer service initiatives

Leading the People

• Lead the development of an accountable customer focussed culture and work climate in the operation

• Display vigilant and highly visible operational leadership and management skills

• Leads by example in the positive implementation of business initiatives

• Manage the speedy and efficient resolution of property issues

• Accountability for the assessment and performance of Senior Managers/Heads of Department within the site

• Has an awareness and works towards sustaining and improving employee satisfaction levels

• Motivate employees towards high standards of performance by co-ordinating and ensuring the provision of regular and consistent coaching and feedback

• Focused on creating an internal talent pool of employees by supporting the succession planning and L&D programmes

Compliance

• Minimise risk to business and self by ensuring operations and personal license commitments are carried out in accordance with legislative regulations 

• Leads by example and in accordance to the operations emergency procedures

• Directing personnel and customers during emergency periods in conjunction with the security team

• Daily demonstrates legislative compliance, adherence and knowledge to:

  • License Conditions & Codes of Practice

  • Gaming Procedures

  • Responsible Gambling

  • Anti-Money Laundering and Associated Policies

  • Anti-Money Lending

  • Data Protection

  • Liquor licensing conditions

  • Health & Safety

Business Planning and Development

• Contribute to ongoing growth in the operation through supporting the General Manager & key Stakeholders

• Identify problems with the business operations and provide commercially astute and timely solutions for them

• Based on a clear and insightful understanding of the market and industry trends create plans and strategies to improve financial performance

• Working with direct reports to implement and bring to life these operational plans

• Assess value and usage of company loyalty scheme and direct change as appropriate

• Ensure that the operation meets its regulatory obligations through overseeing the development and implementation of policies and procedures that make compliance easy to understand and achieve operationally

Teamwork

• Fosters a professional and ethical working culture applied appropriately across a diverse workforce and customer base        

• Leads by example and fosters an open and transparent communication with the aim to maximise opportunities

• Supports the growth and development of all direct reports

• Manages external stakeholders, partners and relevant third-party relationships with tact, awareness and intelligence (eg Local Authority, Police and Gambling Commission)

• Works duty management shifts as required

• Works closely with the Head of Operations to ensure that policies and procedures in relation to the consumption of liquor and the behaviour of staff and customers are adhered to throughout the property 24/7 and that a consistent approach is applied

• Establishes a positive, efficient and productive relationship with internal and external service providers

• As directed by the Group Operations Director and/or stakeholders carries out specific tasks, projects or assignments and records or reports findings as appropriate

• Role models the expected Professional behaviours and reinforces appropriate behaviours and actions

• Positively leads by example in the support of cultural change

Skills and Knowledge

Entry Requirements:               

• Minimum of 5 years senior Management experience, preferably in a Casino, Hospitality, Retail or Service environment

• Holds or is eligible to hold a PML

Essential Knowledge:                          

• Knowledge of the UK gaming regulatory and legislative requirements

• Extensive knowledge and experience of service industry and service culture

• Proven capability and knowledge of delivering strategic planning, forecasting, budgeting and financial processes

• Proven managerial and leadership experience of large multi-function teams

• Demonstratable commercial acumen

Desirable Knowledge:         

• Extensive knowledge of casino or similar operation and the Hospitality industry

• Knowledge of the UK regulatory environment and other legislative requirements

Essential Skills:                                                             

• Adapts management style to positively, productively and efficiently liaise with all levels of management

• Commercially astute and Customer Service focused

• Exceptional interpersonal and relationship building skills

• Concise and positively enforced communication and negotiation skills

• Proven people management skills with the ability to nurture staff development

• Ability to visualize the future direction and strategies to lead the operations forward

• Service Focused

• Attention to detail

• Ability to manage diversity through displaying robust leadership & management qualities

• Ability to display a visible leadership presence in a fast paced, high volume, highly pressurised environment

Essential Personal Characteristics:   

• Proactive and reactive leadership & management skills

• Commercial

• Strong customer focus

• Articulate communicator

• Leads by example

• Individual of highest integrity

• Organised and efficient approach to work

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Head of Payments - Malta or Cyprus - attractive salary

Job title: (Position Filled) Head of Payments 

Salary: Attractive

Location: Malta or Cyprus

As Head of payments your role will be to manage and report on PSP performance, whilst supporting new integrations and optimization of existing ones – working in a cycle of assessment, action and achievement.

Bring your best, to assist in ensuring new strategic projects are in line with operational needs, functionalities and legal requirements and manage the payment technical backlog. You will work together with our tech department to find solutions and perform the necessary product testing.

Key Responsibilities:

• You will take care of PSP reporting by analyzing trends in terms of volumes, success rate, and performance.

• Research new payment methods and monitor user journey throughout the cashier with a strong customer-oriented view.

• Work on the onboarding of new payment solutions for current and future target markets

• You will be the first contact with payment providers, and you manage escalations of payments related issues between internal and external parties.

• Prepare and maintain payments documentation regarding the internal processes, procedures and general information.

• You’ll act as support and back-up to the management and be the point of contact for internal stakeholders, assisting with queries related to meeting both business and legal requirements.

• Keeping yourself updated and informed on new payments solutions for the industry through research and networking.

Skills & Experience:

• Creative and great ideas to make processes better, quicker, or more accurate and we want to hear your thoughts!

• At least 2 years’ experience in a similar role

• Extensive knowledge of Devcode(PIQ) & Praxis: routing, fallbacks, rules, etc

• Able to establish and maintain strong relationships with all payment providers

• Support with the review, evaluation and development of business cases for new projects in line with the company strategy

• Monitor PSP costs and invoices, and document and report on any major issues affecting payments processing. You also assist the Finance department in reconciliation processes and mismatch analysis.

• You assist with technical backlog items, end user testing, bug alerting and monitoring.

• Proven understanding of reviewing processes and system functionalities and driving optimization and improvement efforts.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Marketing Manager - Nottinghamshire - £35K-£45K

Job Title:                    (Position Filled) Marketing Manager

Salary:                        £35K - £45K

Location:                   Nottinghamshire      

The Company

• A leading provider of gaming machines, technology and gaming content to the UK’s Gaming sectors. 

• Based Nottinghamshire, they are looking for the right candidate to support their business with its marketing initiatives.

• Reporting to the Director of Sales and Account Management and working alongside the sales, account management and product teams, the Marketing Manager will have accountability for developing, owning, and delivering the marketing plan in line with wider business objectives.

• The Marketing Manager will be the custodian of the brand across the business and responsible for the planning and delivery of all marketing activity including events, advertising, product materials, product launches, website, social media, and all customer communication including e-mail campaigns.

• This is a hand’s on, broad marketing role with an established but growing business. 

• The role offers complete ownership of the marketing function, allowing for strategic and creative planning, with a clear focus on delivery.

• It requires a confident, competent marketeer that is also happy to get stuck in to make things happen. 

• As the business grows, the Marketing Manager will be responsible for building and developing a marketing team.

• The ideal candidate will be adept in developing marketing plans and budgets and delivering across all areas of the mix. 

• They will have strong management and communication skills, being able to present and agree plans with key business stakeholders, work with external media and events companies, and brief and manage designers to produce marketing materials for print, online & social media.

• They will be a skilled muti-tasker, happy to work on multiple projects in a fast-paced environment. They must be confident copy writer with attention to detail.

 Role and Responsibilities

• Work with the Director of Sales & Account Management in developing the marketing plan to meet business objectives.

• Own & manage the marketing plan through to delivery.

• Support the product team with any consumer research projects.

• Creation and production of all product marketing materials, from concept & copy writing to design brief, sign off & delivery.

• Responsibility of the website including branding, content updates & improvements to ensure it is optimised for key products and solutions.

• Manage the social media channels, planning posts & campaigns, help develop content to support the sales and account management team posts.

• Manage customer communication around new game releases through an on-line marketing & CRM tool.

• Manage campaign & lead generation email campaigns including content, layout & reports.

• Own day-to-day relationships with relevant media parties for advertising and sponsorship opportunities.

• Own the relationships with both in-house & external graphic designers.

• Support the Director of Operations with the organisation, delivery, and management of relevant trade shows & events

• Support the sales team with relevant sales & communication materials, including presentations.

 Skills and Qualification

• At least 3 years’ experience in a similarly broad marketing role, preferably in the B2B sector.

• Must be proactive and confident in owning the marketing function, with a track record for delivery.

• Confident in dealing with senior stakeholders, both internal and external

• Happy and used to, working in a fast-paced environment.

• Excellent organisational and time management skills, with experience in juggling multiple projects at one time.

• Excellent written & oral communication skills with attention to detail.

• Experienced in copy writing and proof reading

• Enthusiastic and team focussed

• A people person, willing to engage with internal stakeholders including senior management, product teams, sales and account management teams and external suppliers, agencies and customers.

• Competent in Microsoft applications including Word, PowerPoint, and Outlook

 Desirable Knowledge

• Experience and/or knowledge of the retail gaming industry and associated terminology

• Experience in content management systems and their uses for marketing

• Experience in CRM systems

APPLY TODAY BY SENDING YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Head of Finance, Casino - London - £80K-£90K

Job Title:                   (Position Filled) Head of Finance - Casino

Salary:                        £80K - £90K

Location:                   London

General Purpose

A Leading UK Casino Operator is seeking a talented Head of Finance to lead the finance team and assist the board and executive team with financial and business strategy.

Main Duties

• Providing leadership and guidance to the finance and accounting teams

• Providing recommendations to the board and other members of the executive team

• Leading the processes of financial forecasting and preparation of budgets

• Overseeing the preparation of financial reports

• Assisting the executive team on long-term financial and business strategy/planning

• Establishing and maintaining good relationships with external partners and stakeholders

• Tracking cash flow and analysing the company’s financial weaknesses and strength, whilst proposing corrective actions

Skills Required

• Bachelor's or master's degree

• ACA/ACCA qualified

• Management experience and leadership

• Effective written and verbal communication and interpersonal skills

• Critical thinking and problem-solving

• High attention to detail and ability to spot errors

• Familiarity with accounting software (ideally Xero)

• Excellent knowledge of MS Office, in particular MS Excel

APPLY TODAY BY SENDING YOUR CV TO steven@grs-recruit.com

(Position Filled) Data Analyst – London Area – £55K–£70K

JOB TITLE: (Position Filled) DATA ANALYST

Salary: £55K - £70K

LOCATION: LONDON AREA

Position Summary:

As a Data Analyst you will be responsible for performing data analytics and maintaining our data environments. You will engage business users to understand detailed requirements, develop reporting, and promote usage of reporting solutions, and ensure our data integrity and availability is maintained.

Primary Responsibilities:

• Working in a highly advanced analytics function and perform deep dive analytics across all business functions

• Understanding customer behaviour, gaming analytics and reporting back to the business

• Making clear data driven recommendations and report on the value of implemented changes

• Working across the business providing timely, concise reports, dashboards and analysis

• Building constructive and trusted relationships with business areas to improve the flow of reporting / explanations and rationale explaining performance to relevant stakeholders

• Using SQL, Python and Tableau daily to analyse millions of rows of data and visualise the findings

You will have:

• Qualified to degree level (strong preference for an undergraduate degree in Information Systems / Maths / Stats / Engineering or similar)

• Strong maths, stats and logical skills, together with a passion for numbers and creative visualisations

• Previous experience in providing data driven business insights and actioned upon recommendations

• Proficient in Tableau dashboard visualisations

• Experience of SQL and Python to transform and analyse large datasets

• An interest in data integration and modelling techniques

• Ability to analyse large amounts of data quickly and accurately

• Strong communication and presentation skills

• Ability to develop and sustain relationships with key stakeholders and peers

• Ability to manage a challenging workload, whilst working quickly and precisely under pressure.

• Experience within customer insight and marketing functions

• Experience analysing customer, transactional and/or online data

• Passionate about data

It would be a bonus if you also had:

• Experience of working in a gaming, gambling or online marketing company

• Exposure to customer / marketing analytics e.g. segmentation, churn, retention etc

Person Specification:

• Strong initiative; drives projects themselves and takes ownership of delivering to a high standard

• Strong interpersonal skills and the ability to establish, develop, and maintain relationships with both technical and non-technical audiences

• Excellent time management and organisation skills with ability to work under deadlines and manage conflicting priorities

• Strong attention to detail with a focus on accuracy

• Must be comfortable in an ever-changing, fast-paced environment.

• Adaptable to changing priorities and be enthused by fresh challenges

• Creative in finding solutions

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO christine@grs-recruit.com