(Position Filled) Head of Finance, Casino - London - £80K-£90K

Job Title:                   (Position Filled) Head of Finance - Casino

Salary:                        £80K - £90K

Location:                   London

General Purpose

A Leading UK Casino Operator is seeking a talented Head of Finance to lead the finance team and assist the board and executive team with financial and business strategy.

Main Duties

• Providing leadership and guidance to the finance and accounting teams

• Providing recommendations to the board and other members of the executive team

• Leading the processes of financial forecasting and preparation of budgets

• Overseeing the preparation of financial reports

• Assisting the executive team on long-term financial and business strategy/planning

• Establishing and maintaining good relationships with external partners and stakeholders

• Tracking cash flow and analysing the company’s financial weaknesses and strength, whilst proposing corrective actions

Skills Required

• Bachelor's or master's degree

• ACA/ACCA qualified

• Management experience and leadership

• Effective written and verbal communication and interpersonal skills

• Critical thinking and problem-solving

• High attention to detail and ability to spot errors

• Familiarity with accounting software (ideally Xero)

• Excellent knowledge of MS Office, in particular MS Excel

APPLY TODAY BY SENDING YOUR CV TO steven@grs-recruit.com

(Position Filled) Data Analyst – London Area – £55K–£70K

JOB TITLE: (Position Filled) DATA ANALYST

Salary: £55K - £70K

LOCATION: LONDON AREA

Position Summary:

As a Data Analyst you will be responsible for performing data analytics and maintaining our data environments. You will engage business users to understand detailed requirements, develop reporting, and promote usage of reporting solutions, and ensure our data integrity and availability is maintained.

Primary Responsibilities:

• Working in a highly advanced analytics function and perform deep dive analytics across all business functions

• Understanding customer behaviour, gaming analytics and reporting back to the business

• Making clear data driven recommendations and report on the value of implemented changes

• Working across the business providing timely, concise reports, dashboards and analysis

• Building constructive and trusted relationships with business areas to improve the flow of reporting / explanations and rationale explaining performance to relevant stakeholders

• Using SQL, Python and Tableau daily to analyse millions of rows of data and visualise the findings

You will have:

• Qualified to degree level (strong preference for an undergraduate degree in Information Systems / Maths / Stats / Engineering or similar)

• Strong maths, stats and logical skills, together with a passion for numbers and creative visualisations

• Previous experience in providing data driven business insights and actioned upon recommendations

• Proficient in Tableau dashboard visualisations

• Experience of SQL and Python to transform and analyse large datasets

• An interest in data integration and modelling techniques

• Ability to analyse large amounts of data quickly and accurately

• Strong communication and presentation skills

• Ability to develop and sustain relationships with key stakeholders and peers

• Ability to manage a challenging workload, whilst working quickly and precisely under pressure.

• Experience within customer insight and marketing functions

• Experience analysing customer, transactional and/or online data

• Passionate about data

It would be a bonus if you also had:

• Experience of working in a gaming, gambling or online marketing company

• Exposure to customer / marketing analytics e.g. segmentation, churn, retention etc

Person Specification:

• Strong initiative; drives projects themselves and takes ownership of delivering to a high standard

• Strong interpersonal skills and the ability to establish, develop, and maintain relationships with both technical and non-technical audiences

• Excellent time management and organisation skills with ability to work under deadlines and manage conflicting priorities

• Strong attention to detail with a focus on accuracy

• Must be comfortable in an ever-changing, fast-paced environment.

• Adaptable to changing priorities and be enthused by fresh challenges

• Creative in finding solutions

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO christine@grs-recruit.com

(Position Filled) Marketing Manager - London - £50K-£60K

Job Title:                     (Position Filled) Marketing Manager

Salary:                        £50K - £60K  

Location:                   London

Position Summary

• This leading Casino operator is seeking a talented Marketing Manager with a focus on, and experience in, data and insight with knowledge of campaign management, direct marketing, offer management, interactive marketing, and database marketing.

Responsibilities

• Ensures that the marketing functionality is compliant with business expectation.

• Leads the building and implementing of the marketing strategy.

• Identifies and reads data to provide insights in performance and delivery.

• Designs ad hoc campaigns based on business requirements & produces new initiatives.

• Develops and implements the paid-marketing campaigns to support both acquisition & retention initiatives.

• Brainstorms new and creative growth strategies with stakeholders.

• Utilises strong analytical ability to evaluate end-to-end guest experience across multiple channels and guest touch points.

• Provides thought leadership and perspective for adoption where appropriate.

• Implements relevant, approved marketing campaigns, as well as offers for cross-platform communications that are founded on segmentation models and the business’s goals.

• Works closely with key stakeholders in developing the consumer loyalty vision for the business and instilling that vision across the organizational departments and contact points, for example, social, web, mobile, email.

• Ensures that the business’s consumer relations programs are effective and that they are of high quality and standards and also that they facilitate the execution of successful marketing campaigns enabling consumer loyalty.

• Introduces new capabilities for meeting emerging business needs and market trends.

• Maintains a strong knowledge and understanding of the current and emerging eCommerce strategies, trends, and techniques that consistently give the business a lead in consumer acquisition within the market.

Teamwork

• Delivers a professional and ethical working culture applied appropriately across a diverse workforce and guest base.  

• Demonstrates the ability to work as part of a team.

• Ability to interact and cooperate with all company employees.

• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to the guest base; collaborate with others, solve problems creatively and demonstrate high integrity.

• Maintains professional internal and external relationships that meet the company’s core values.

• Shows acute understanding of expected professional behaviours and personal presentation.

• Has a concise, positive, and transparent communication style.

• Shows ability and the integrity to work without direct supervision.

• Demonstrates understanding of the provision of support services to operations.

• Participates in the identification of personal training and development needs makes full use of all training and development opportunities.

Compliance

• Minimise risk to business and self by ensuring marketing collateral and events are carried out in accordance with legislative regulations.   

• Daily demonstrates legislative compliance, adherence to and knowledge of:

  • Operating License conditions

  • Anti-Money Laundering

  • Anti-Money Lending

  • Data Protection

  • GDPR

• Acute awareness of health and safety procedures/regulations.

• Focused on minimising unnecessary risk to the business.

Entry Requirements

• Holds a Degree in a Marketing or related discipline, with a minimum of years’ work experience within a Marketing Manager role or at least 2 years' experience in a senior marketing position.

Essential Knowledge

• Strong data and insight experience.

• Solid knowledge of campaign management, direct marketing, offer management, interactive marketing, and database marketing.

• Up to date with the latest trends and best practices in digital marketing and measurement.

• Strong project management skills, with the ability to prioritise and goal set.

• Proven track record of business development and excellent client management.

• Understanding of guest and market dynamics.

• Strong digital marketing experience with a keen eye for engaging social media content.

Skills

• Brand-driven with experience in managing marketing campaigns that engage, inform, and motivate.

• Exceptional interpersonal skills.

• High levels of attention to detail.

• Creatively driven.

• Leads by example.

• Ability for independent working in a fast paced, high-volume environment.

• Ability to prioritise, multitask and meet deadlines.

• Displays initiative.

Personal Characteristics

• Team player and strong work ethic.

• Individual of highest integrity.

• Organised, efficient approach to work, with attention to detail.

• Flexible in terms of working hours.

• Support-service focused, with the ability to self-motivate.

• Courteous & professional.

• Dedicated, energetic and enthusiastic.

• Takes responsibility & accountability.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Electronic Gaming Technician, Casino - London

Job Title:                    (Position Filled) Electronic Gaming Technician - Casino

Location:                   London         

Introduction

• The role of gaming product technician is to provide technical support for the gaming equipment within our casinos.

• Focused on the London region.

Principal Accountabilities

• To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

• To work with and report to the senior gaming product technician for the region on any ongoing issues.

• To observe all machine accounting systems and maintain security procedures relating to this.

• To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.

• To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

• Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

• To carry out Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

• Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

• Assist the project team when required with machine installs and gaming floor moves.

• To adhere to company SLA targets in relationship to gaming equipment repairs.

• To provide service and customer support to our casinos.

• To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience

• Ability to be self-motivated.

• Be a problem solver.

• A self-starter able to work autonomously yet also a team player.

• Have extensive knowledge of gaming equipment.

• Have great communications skills.

• Basic understanding electronics.

• Good computer skills with knowledge of Microsoft office products.

• Ability to form strong working relationships across the business.

Working Hours

• 40 hours minimum per week – as necessary to meet business demands.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO SIMONA@GRS-RECRUIT.COM

(Position Filled) Master Sommelier - Europe - €32,400-€38,400

Job Title:                    (Position Filled) Master Sommelier

Salary:                        €32,400 - €38,400          

Location:                   Europe

Position Summary

• A leading Casino hospitality and leisure company are seeking a Master Sommelier to work with their senior managers and directors of their business units in maintaining a high level of guest service and relations, by delivering and supervising the prompt, efficient and courteous service of food and beverage.

• The Master Sommelier will be responsible of preparing all the wine lists of all outlets.

• Additionally, the Master Sommelier must ensure that all Sommeliers in all outlets follow the highest standards in Food & Beverage Service.

Primary Responsibilities

• Understands all the Outlets and Business Units concepts and service standards, the product knowledge, and the management policy orientation.

• Ensures that all Sommeliers and Restaurant Assistant Managers are providing personalized service to the guest.

• Monitors stock levels and rate of depletion of all outlets and provides guidance to the Restaurant Managers.

• Co-ordinates financial progress and has an active role in the outlets and business units’ sales and revenue.

• Leads the selection of products and in the design of Wine and beverage menus.

• Actively seeks feedback and liaises with Guests.

• Monitors the performance of all Sommeliers in the F&B Outlets and business units and provides them with coaching and mentoring if needed.

• Handles guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Assists with monthly training for all staff related to beverages, to be able to carry out the functions of their jobs and supervises their progress while openly shares knowledge.

• Communicates and coordinates with other Departments to ensure guests needs are exceeded.

• Ensures readiness of all Outlets by performing regular checks on working stations, equipment, and items.

• Assists with administrative tasks relevant to F&B operations.

• Coaches and mentors’ colleagues to overcome difficulty in meeting customer service standards.

• Holds a thorough knowledge of the casino and hotel layout to ensure that guest queries can be answered or referred promptly.

• Attends training sessions and meetings when required.

• Adheres to and ensures that all Outlet employees follow the Company policies and procedures.

Key Performance Indicators

• Excellent knowledge of products and services.

• Continuous progress of technical skills.

• Accurate inventory control.

• Positive Customer feedback.

Experience

• Minimum of 5 years working experience as a Master Sommelier or Sommelier in a Five-star hotel with exposure to high volume beverage sales.

Education

• Internationally recognized professional qualifications on wines.

• Qualifications related to the Hospitality Industry are preferred.

• University degree in Hospitality Management or another relevant field is preferred.

Skills

• Profound knowledge of food and beverage products including high-end wines and cooking techniques.

• Excellent interpersonal and customer service skills.

• Strong negotiation and conflict resolution skills.

• Possesses strong organizational and time management skills.

• Excellent command of English, and other languages highly regarded.

Personal Competencies

• Achieves agreed objectives and accepts accountability for results.

• Displays a high commitment to delivering results.

• Communicates effectively.

• Displays the highest level of integrity.

• Ability to maintain discretion.

• Self-motivated.

• Approachable.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM