(Position Filled) Customer Service Manager, Live Gaming - London - £38K-£40K + Bonus, Tips & Benefits

Job Title:                   (Position Filled) Customer Service Manager - Live Gaming

Salary:                        £38K - £40K + Bonus, Tips & Benefits

Location:                   London

The Role

• We are currently seeking to recruit an experienced Gaming professional for the opportunity to join our existing team of Customer Service Managers – Gaming.

• Customer Service Managers (CSM) - Gaming are responsible for achieving Gaming contribution targets by optimising gaming service delivery.

• This role requires displaying visible leadership through developing, motivating and empowering Live Table Gaming team members to deliver an engaged customer experience, and leading by example by demonstrating core service values to the wider team.

• Customer Service Managers – Live Gaming will contribute to the site gaming strategy through effective communication, making robust decisions; being commercially astute; focusing on achieving key performance objectives; displaying expected professional behaviours as well as protecting business assets.

• Please note that this role functions in a business that operates evenings and weekends, and as such full flexibility is required.

Selection Requirements

• A minimum of 12 months Gaming Supervisory/Management experience

• Valid PFL Holder

• Robust knowledge of current LCCP

• Confident in decision making

• Exceptional interpersonal skills

• Ability to display explicit leadership understanding

• Excellent grasp of customer services principles with a capability for the execution of desirable service standards

• Organised and efficient approach to work

• Demonstrates attention to details and self-motivation skills

• IT literate – MS Windows; Word & Excel

Preferable Requirements

• PML & PLL Holder

• Gaming Management experience

Please be advised that you will be required to supply evidence of your right to work in the UK should your application be shortlisted for an interview.

To find out more or to apply please send a copy of your CV to paul@grs-recruit.com

Closing date for applications is 9th September 2022.

(Position Filled) Email Marketing & Graphic Web Designer - London - £35K-£40K

Job Title:        (Position Filled) Email Marketing & Graphic Web Designer

Salary:            £35K - £40K

Location:       London

Role

• The Email Marketing & Graphic Web Designer works across all areas of marketing with a heavy emphasis on end-to-end email campaign and program management (including conception, creative, production, deployment and tracking).

• You will support a fast-paced, interdepartmental team focused on driving customer engagement through email newsletters, trigger communications, lifecycle marketing and promotional campaigns.

• You will ensure that all email marketing initiatives are executed on time, and in accordance with business goals and established metrics.

Key Accountabilities

• Email blasts, Animated Banners. Website Graphics, Landing pages, Printed collateral for direct marketing, Office marketing materials, Putting together HTML emails.

• Manage the email production process from end-to-end - from brief through design, HTML production and campaign deployment to reporting.

• Day-to-day management of the email schedule, ensuring all mailings are delivered correctly, promptly and to schedule to deliver maximum revenues.

• Maintain and communicate reports on email activity, including key KPIs (open rates, click through rates, conversions, unsubscribes, etc).

• Track performance of email activity and take ownership to raise and identify any anomalies, highlighting issues or making recommendations for improvement where appropriate.

• Ensure best practice email design, HTML build and usability.

• Utilise the ESP tools to ensure maximum deliverability and optimal renderability.

• Raise support requests and liaise with ESPs as and when required.

• Keep abreast of industry best practice, new techniques and competitor activity in relation to email.

• Work with the Email Marketing Manager to develop and main email calendars and schedules.

• Assist Email Marketing Manager in design and oversee implementation of A/B tests.

Skills & Experience

• Educated to degree level, preferably with a qualification in design and/or creative subject.

• A strong knowledge of Adobe Creative Suite.

• Intermediate level of HTML/CSS.

• Working experience with CRM tools such as SugarCRM and Salesforce.

APPLY NOW BY SENDING YOUR CV TO SIMONA@GRS-RECRUIT.COM

(Position Filled) Product Projects Manager - East Midlands - £45K

Job Title:        (Position Filled) Product Projects Manager

Salary:            £45K

Location:       East Midlands

Role Summary

The Product Projects Manager will project manage the concept, development, and delivery to customers of UK land-based gaming and non-gaming projects.

Role Responsibilities and Accountabilities

• Creating and maintaining project specifications

• Hands on involvement with technical projects

• Working closely with the Director of Product to project manage gaming and non-gaming projects

• Liaising with the German based development, production, and QA teams

• Organising and co-ordinating regular design, evaluation, and project progress meetings

• Must have the ability to work with and motivate multi-disciplined teams

• Produce and maintain project timelines

• Ensuring best possible hand over of completed projects to customers (internal and external)

• Work directly with customers to provide feedback into the various parties involved in the delivery of land-based projects

• Ensure effective communication between all groups involved in the development of land-based technical projects

• To maintain appropriate confidentiality of information relating to the Company and its staff and maintain compliance with the Data Protection Act and GDPR requirements

• To adhere to the Company’s Health and Safety Policy at all times

• This list is not exhaustive, and you may be required to do additional duties as requested by your manager

Role Competencies

• An excellent team player with a proven ability to integrate well into new teams

• Strong interpersonal skills

• Able to work towards competing deadlines and deliver projects on time

• Self-motivated and resilient

Experience

• Previous experience in managing electrical / mechanical and IT based projects

• UK land-based gaming machine experience is desirable

Apply now by sending your CV to simona@grs-recruit.com

(Position Filled) Cash Desk Supervisor - Casino - London - £28K + Tips

Job Title:                      (Position Filled) Cash Desk Supervisor - Casino

Salary:                         From £28K + Tips

Location:                     London

We are seeking Cash Desk Supervisors for Aspers casino in Stratford, East London.

The pay is from £28K+ depending upon experience and you can expect to earn around £400 per month in tips as well.

Stratford is in East London, very accessible (it's right next to the Olympic stadium with all the transport links nearby) and is a lot cheaper to live in or near than Central London.

If you've been working in a UK casino for 2 years or more, hold a valid PFL and would like to advance your career with a move to London, email london@grs-recruit.com with your CV.

Please note you must have the right to work in the UK and a valid Personal Functional Licence.

Applicants who do not hold a licence will not be acknowledged.

Apply now by sending your CV to london@grs-recruit.com

(Position Filled) Casino Dealers & Inspectors - Seychelles - $1,200 net + tips + benefits

Job Title: (Position Filled) Casino Dealers & Inspectors

Salary: $1,200 net + tips + $100 Food Allowance + Benefits

Location: Seychelles

The premier casino in Seychelles are seeking experienced and talented Croupiers and Inspectors to join their friendly, welcoming team.

• Minimum experience of 3 years

• One year contract with potential to extend

• Health insurance

• $100 Food Allowance

• Tickets to and from Seychelles, as well as work visa costs, are all paid by the company

• Tips are paid based on the total amount, details discussed at interview

• All accommodation, utility bills and transport are provided by the company

• The casino is very happy and able to accommodate couples

To apply please send a copy of your CV to gamingstaff@grs-recruit.com