Job Title:        (Position Filled) Head of Regulatory Compliance & Safer Gambling     

Salary:            £65K - £75K

Location:       London

The Company

A leading Casino Operator is seeking a Head of Regulatory Compliance & Safer Gambling.

The Role

  • Head of Regulatory Compliance & Safer Gambling champions a culture of licensing compliance and player protection to ensure everyone complies with our external regulatory requirements and internal policies and procedures - maintaining legal and ethical integrity. 

  • The role is focused on raising awareness and providing advisory for regulatory aspects across the Business, ensuring best practice and compliance as required by the Gambling Commission and local authorities. 

  • Informing Safer Gambling Policy and supporting the Safer Gambling Managers in ensuring that all employees are trained and adhere to the Safer Gambling Policy requirements is also key to the role. 

  • The Head of Regulatory Compliance & Safer Gambling is expected to support the CRO in managing the relationship between compliance and the business’s technical and operational departments, practicing the philosophy of support in relation (but not limited) to:

    • Safer Gambling

    • Licensing compliance

    • Data Protection

    • AML

    • Marketing regulatory requirements.

    • LCCP compliance

  • The role will be a key contact for senior managers; other business stakeholders and external industry bodies and support organisations.

  • Influencing through leadership, policy development and ensuring that best practice is followed and adhered to, the role will be focused on ensuring that the profile and behaviour of the organisation and its employees is in keeping with the rules and regulations of the Company and industry- minimising potential risk at all times.

  • The Head of Regulatory Compliance & Safer Gambling will be responsible for ensuring that the company operates with an effective second line of defence (3 lines of defence risk model) and work with the operations teams to develop appropriate procedures that make up the first line of defence at the delivery end of the operation.

  • Reports to Chief Risk Officer

Key Accountabilities

Compliance Responsibilities

  • Ensures that appropriate measures are in place to comply with all regulatory compliance & safer gambling licensing and policy requirements.

  • Ensuring compliance with licensing objectives.

  • Monitoring/reporting on regulatory compliance performance and regulatory developments across all areas.

  • Giving visibility of upcoming regulatory changes to operational teams.

  • Working with the business on remedial action plans and keeping the Board/senior management informed regarding progress.

  • Primary contact for responding to safer gambling and compliance queries/requests.

  • Contributing to industry group engagement - working with other operators and trade associations on industry issues and developments.

  • Managing regulatory policy development.

  • Work with the CRO to set department direction and develop appropriate policies and processes to ensure that licence requirements are met.

  • Measures and reports regulatory performance objectively and in a timely manner.

  • Enhances and protects organisational value by evaluating and improving the effectiveness of internal controls and governance processes.

  • Help manage and facilitate the delivery of improved safer gambling and compliance management.

  • Assist with developing guidelines, interpretations and operational advice on possible day to day activities impacting on the company's safer gambling and compliance systems and processes.

  • Contribute to the wider compliance and safer gambling strategy through constructive and proactive involvement in the development and implementation of new technology, policies and procedures.

  • Produce and roll out relevant operational compliance and safer gambling training materials.

  • Promote awareness and assist in embedding an improved compliance culture and safer gambling philosophy throughout the business.

  • Developing a culture of compliance through the business.

  • Establish self as the key escalation point of contact with regulators and within the business for any questions and issues relating to Regulatory Compliance and safer gambling integrity.

  • Attend and contribute to Corporate Social Responsibility Committee and the Compliance & Risk Committee meetings.

  • Identify innovative solutions to Regulatory Compliance issues and drive implementation.

  • Report issues, metrics and outputs to the stakeholders and others as required.

  • Attend and manage the Safer Gambling risk group meetings.

Skills and Knowledge

Basic Requirements

  • Minimum 3 years, experience in a Senior Regulatory Compliance Managerial role, ideally within the Gambling industry.

  • A good understanding of the three lines of defence risk management model.

  • Proven track record in developing regulatory related policies and operating procedures.

  • Ideally, a valid Gambling Commission personal management licence holder.

Essential Knowledge

  • Knowledge of the UK Gambling Act and Gambling Commission’s Licence Conditions and Codes of Practice (non-remote).

  • Strong knowledge of regulatory frameworks and risk mitigation strategies.

  • Understanding of Data Protection requirements.

Desirable Knowledge

  • Knowledge of the UK Gambling Act and Gambling Commission’s Licence Conditions and Codes of Practice (remote).

  • Awareness of gambling industry related third party organisations and trade associations, e.g, GamCare and the Betting and Gaming Council

  • Understanding of gambling products

  • Awareness of the Licensing Act 2003 (alcohol) regulations

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM