Surveillance Director, French-speaking - £68K + £8.5K car allowance + bonus + benefits

Job Title:                     Surveillance Director – French Speaking

Salary:                        £68K + £8.5K Car Allowance + Bonus and Benefits

Job Summary

• The Surveillance Director is in charge of the management of surveillance of the casino facility, managing and utilizing the CCTV system, observing, recording, analysing, reporting and conducting investigations on activities, situations, behaviours and detecting any anomalies in the whole place and / or that are related to gaming rules, internal procedures, internal regulation or statutory specifications to protect the company assets/revenues and to ensure the employees and guests security and safety as well as the integrity of gaming.

Key Duties and Responsibilities

• Manage the surveillance team and the resources to the protection of casino assets and compliance to internal and statutory regulations, rules, procedures and controls.

• Manage, maintain, and monitor the surveillance system. Set the regular maintenance plan with the IT department.

• Regularly review and analyse the surveillance equipment and tools and make recommendations where and when necessary to respond to the business expectations.

• Monitoring of all gaming rooms as well as all the other areas.

• Monitoring of access and screens control.

• Decoding the meaning of images or a sounds.

• Anticipate incidents and criminal activities and detect the conducts that are contrary to the games rules or internal policies.

• Make recommendations of amendments to eliminate / reduce risks.

• Report and alert properly the hierarchy about incidents, anomalies or criminal activity and respond in real time.

• Conduct investigations of incidents, accidents, anomalies, behaviours, suspected criminal or other activities as needed / required / requested.

• Ensure accurate reporting, recording, and maintaining of all required information.

• Promote cooperation and communication with all departments and provide them with the support of the Surveillance department.

• Provide coaching and training to the team and ensure their development and evolution to the highest performance.

• Delegate duties, accordingly, interviewing, hiring, and evaluating the team members.

• Promote the company service culture and the engagement, recognition, and wellbeing initiatives within the team.

• Support a work environment free from illegal and discriminatory behaviour.

• Promote and ensure the safety and security of all guests and employees.

• Maintain strict confidentiality including but not limited to employees and guests / players data, guests / players activity, financial data, policies, investigations and cases, CCTV system, surveillance organization and structure.

• Job duties and requirements, tasks and other duties as assigned may be added or changed at any time.

 Skills & Knowledge

• High level of integrity and transparency.

• Strong commitment to service.

• Strong interpersonal skills to work with cross-functional teams.

• Excellent written and verbal communication skills in both French and English.

• Excellent organizational and Planning skills, conflict resolution and decision making as well as a strong capacity of responding on time.

• Ability to handle multiple tasks and to perform assigned duties under time and intense environment pressures with awareness of risks and deadlines.

• Ability to identify processes needing improvement, and to recommend improvements.

• Clear understanding of procedures controls. Strong knowledge about regulatory specifications, policies and rules.

• Ability to observe, identify and anticipate individuals and incidents / risks.

• Knowledge of casino cheating and theft scams.

• Excellent knowledge of surveillance and casino operations.

• Resiliency to deal with difficult guests and to work effectively with all the departments.

• Clear understanding of the casino activity and standards as well as the hotel’s ones.

• Knowledge of all facilities and activities available to guests and employees in the property

• Ability to work in a casino environment with certain levels of noise, lights, and smoke.

 Experience & Educational Requirements

• Minimum of 15 years casino supervisory experience with at least 7 years in Surveillance

• High School graduate, college degree preferred.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Surveillance Manager - US$54,000 + accommodation, car, etc. - Caribbean

Job Title:                     (Position Filled) Surveillance Manager

Salary:                        US$54,000 + Accommodation, Car, Etc…

Location:                   Caribbean

The Role:

• The Surveillance Manager is a key member of the casino's security team, responsible for ensuring the safety and security of the establishment and its guests.

• The role requires the successful candidate to develop and implement surveillance policies and procedures that comply with the casino's security strategy.

• They will manage a team of surveillance operators, oversee surveillance equipment and monitoring techniques, and collaborate with other departments to identify and mitigate potential risks to the casino.

• The Surveillance Manager will maintain accurate and detailed records of all surveillance activities and investigations, conduct periodic audits of the surveillance department to ensure compliance with regulatory requirements, and develop and implement training programs for surveillance operators to identify potential security threats.

• The successful candidate will be a strong communicator with excellent analytical and problem-solving skills, and the ability to work in a fast-paced, high-pressure environment. The role requires expertise in using surveillance equipment, knowledge of surveillance and security systems and technologies.

 Key Responsibilities:

• Develop and implement surveillance policies and procedures that comply with the casino's security strategy.

• Monitor surveillance footage to detect suspicious activity and potential security threats and ensure that proper actions are taken to address such incidents.

• Collaborate with other departments, including security and gaming operations, to identify and mitigate potential risks to the casino.

• Manage and lead the surveillance team, including setting expectations, providing coaching, and conducting performance evaluations.

• Maintain accurate and detailed records of all surveillance activities and investigations and provide regular reports to senior management regarding the status of the surveillance department and any potential security risks.

• Ensure that all surveillance equipment is properly maintained and always functioning and coordinate with the facilities team to make necessary repairs or replacements.

• Develop and implement training programs for surveillance operators to ensure they can identify potential security threats and maintain a comprehensive training record for each employee.

• Conduct periodic audits of the surveillance department to ensure compliance with regulatory requirements and take appropriate actions to address any deficiencies.

 Technical Requirements:

• Expertise in using surveillance equipment, such as cameras, recorders, and software, and the ability to troubleshoot and maintain such equipment.

• Knowledge of surveillance and security systems and technologies, including access control, alarm systems, and fire suppression systems

• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint

• Ability to analyse data and develop actionable insights using data analytics tools and software.

 Qualifications:

• Minimum of 5 years of experience in surveillance or security management, preferably in a casino or gaming environment

• Excellent verbal and written communication skills

• Strong analytical and problem-solving skills

• Ability to work in a fast-paced, high-pressure environment.

• Strong leadership and management skills

• Ability to maintain confidentiality and handle sensitive information with discretion.

 Benefits:

• Relocation fees which will be airfare and accommodation.

• Accommodation will be covered by company.

• Transportation – Company Car.

• Gas Allowance up to $150 USD monthly.

• 1 Roundtrip ticket per year to return to your home.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO steven@grs-recruit.com

(Position Filled) Casino Surveillance - London - £30K–33K + benefits

Job Title:                    (Position Filled) Casino Surveillance

Location:                   London

Salary:                        £30K – 33K + benefits

UK Gaming Staff – have you ever wanted to work in the Surveillance team, the eagle eye overlooking everything that happens on the casino floor?

The days of becoming a dealer and seeing the world are long gone, there’s too much competition from talented dealers from other countries.

However if you’re an experienced Surveillance operator, there are far more options – you could learn the trade with our client and eventually travel the world using your expertise.

We’re looking for dealers or inspectors who have at least a year’s experience to come and learn the secrets of the camera team in a very busy London casino. 

You’ll need your licence (PFL), a sharp eye and a will to learn an internationally recognised skill from the best in the business.

Salary of £30K - £33K plus competitive benefits.

You MUST be a UK citizen or otherwise have the right to work in the UK, no visas or work permits can be issued.

If you are interested, the casino will help you with relocation - send your CV to:

london@grs-recruit.com

This could be the start of something big!

(Position Filled) Casino Surveillance - Assistant Shift Manager - Europe - €32K-€33K + accommodation, flights, bonus etc.

Job Title:                    (Position Filled) Casino Surveillance - Assistant Shift Manager

Location:                   Europe

Salary:                        €32,400 - €33,600 + Accommodation, Flights, Bonus etc.

Position Summary

• The Assistant Shift Manager, Surveillance assists the efficient ongoing operation of Surveillance, ensuring the monitoring and analysis of all gaming and cash handling areas at property.

Primary Responsibilities

Leads small teams

• Provides team leadership, leading by example

• Plans, organises and allocates responsibilities according to business needs

• Sets performance and professional standards for team members through example

• Maintains team performance by promoting a positive work environment

• Represents team concerns to the superiors

• Motivates, coaches and counsels staff in a timely manner, ensuring all counselling sessions are appropriately and accurately documented

• Maintains employee morale and professionalism by promoting a positive work environment

Monitors staff performance and attendance

• Provides performance feedback to staff in a professional manner

• Recognises and resolves performance and attendance issues

• Conducts performance appraisals in accordance with the Company’s Performance Management System

• Maintains accurate employee records

Manages an effective relationship with internal customers

• Monitors and manages the professional image presented by the Surveillance department in all dealings with customers, whether in person, by telephone/radio, electronically, etc.

• Monitors and adjusts customer service to meet the customers’ requirements and expectations

• Ensures all situations are handled discreetly and confidentially providing an example of the professional behaviour required by the Surveillance department

Supervises work operations

• Maintains and manages workplace records, ensuring reports, log entries, etc. are completed accurately and in a timely manner

• Solves problems and makes decisions, providing assistance to team members when handling difficult/sensitive situations

• Directs work flow according to business needs, ensuring camera coverage is maintained of required incidents, managing incidents and ensuring relevant departments and personnel are kept informed, and they are completed accurately and in a timely manner

• Manages the implementation and application of policies and procedures relating to gaming and cash handling areas, ensuring compliance is maintained, and that appropriate legislation is abided

• Instigates and monitors the implementation of Surveillance procedures

• Drafts communications and reports, ensuring they are distributed and filed appropriately

Works with colleagues and customers

• Ensures relevant information is communicated effectively and in a timely manner to appropriate customers and team members

• Maintains a professional relationship with customers and team members, ensuring approachability and discretion

• Maintains a professional image

Manages Occupational Health & Safety (OH&S) in the Workplace

• Ensures the maintenance of all statistical information for the department by checking all logs and recording the information from the logs in the appropriate work file

Deals with conflict situations

• Identifies conflict situations

• Resolves conflicts situations

• Responds to customer complaints, deals and documents the issues and outcomes accurately and in a timely manner

Assists in the training of new and existing employee

• Coaches new Surveillance team members on the job

• Coaches team members on an individual basis, presenting new information accurately and in a timely, approachable manner

Confidentiality & Policy

• Safeguards all confidential information whilst exercising due care to prevent its improper disclosure or use

• Complies with all company policies, rules, regulations, procedures and department ethics; and performs all duties in accordance with the highest professional standards at all times

Additional

• Deploys to other properties on a temporary or a more permanent basis

• Assists in pre-opening planning and operational execution for any new properties or extension to existing properties

• Assists the Manager, Surveillance Training & Recruitment with preparing Performance Reviews, compiling other performance data and conducting formal and informal training where required

• Assists with other assigned Special Projects and assignments as required

• Adheres to all company policies and procedures

• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments

• Performs other reasonable job duties as assigned by superiors from time to time

Key Performance Indicators

• Collecting, analysing & organising information

• Communication ideas & information

• Planning & organising activities

• Working with others in a team

• Solving Problems

Qualifications and Experience

• Experience in Surveillance Supervisory/Management role for minimum 2 years

• High School degree or experience relevant to the position

• Fulfil continues 18 months of employment within the current position

• Satisfactory rating of the Annual Performance Appraisal

• Any disciplinary actions will be subject to departmental review

Skills/ Competencies

• High level of professionalism and integrity

• Good organisational skills and time management

• Observant, attentive, and aware

• High Level of Casino Game Protection

• Microsoft Office Suite literate

• Attention to detail

• Proven interpersonal skills

• Ability to communicate in English (written and verbal)

Personal Competencies

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Achieves agreed objectives and accepts accountability for results

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Surveillance Shift Manager, Casino - Europe - €36K + Accommodation, Flights, Bonus etc…

Job Title: (Position Filled) Surveillance Shift Manager - Casino

Salary:         €36K + Accommodation, Flights, Bonus etc…

Location:    Europe

Position Summary

• The Surveillance Shift Manager manages the efficient ongoing operation of Surveillance, ensuring the monitoring and analysis of all gaming and cash handling areas at the property.

• The Surveillance Shift Manager also ensures that operational activities are afforded a high level of Revenue Protection and conducted with the highest levels of integrity.

Primary Responsibilities

Leads Small Teams

• Provides team leadership, leading by example.

• Plans, organises and allocates responsibilities according to business needs.

• Sets performance and professional standards for team members through example.

• Maintains team performance by promoting a positive work environment.

• Represents team concerns to the superiors.

• Motivates, coaches and counsels staff in a timely manner, ensuring all counselling sessions are appropriately and accurately documented.

• Maintains employee morale and professionalism by promoting a positive work environment.

Monitors Staff Performance and Attendance

• Provides performance feedback to staff in a professional manner.

• Recognises and resolves performance and attendance issues.

• Conducts performance appraisals in accordance with the Company’s Performance Management System.

• Maintains accurate employee records.

Manages an Effective Relationship with Internal Customers

• Monitors and manages the professional image presented by the Surveillance department in all dealings with customers, whether in person, by telephone/radio, electronically, etc.

• Monitors and adjusts customer service to meet the customers’ requirements and expectations.

• Ensures all situations are handled discreetly and confidentially providing an example of the professional behaviour required by the Surveillance department.

Supervises Work Operations

• Maintains and manages workplace records, ensuring reports, log entries, etc. are completed accurately and in a timely manner.

• Solves problems and makes decisions, providing assistance to team members when handling difficult/sensitive situations.

• Directs work flow according to business needs, ensuring camera coverage is maintained of required incidents, managing incidents and ensuring relevant departments and personnel are kept informed, and they are completed accurately and in a timely manner

• Manages the implementation and application of policies and procedures relating to gaming and cash handling areas, ensuring compliance is maintained, and that appropriate legislation is abided.

• Instigates and monitors the implementation of Surveillance procedures.

• Drafts communications and reports, ensuring they are distributed and filed appropriately.

Works with Colleagues and Customers

• Ensures relevant information is communicated effectively and in a timely manner to appropriate customers and team members.

• Maintains a professional relationship with customers and team members, ensuring approachability and discretion.

• Maintains a professional image.

Manages Occupational Health & Safety (OH&S) in the Workplace

• Ensures the maintenance of all statistical information for the department by checking all logs and recording the information from the logs in the appropriate work file.

Deals with Conflict Situations

• Identifies conflict situations.

• Resolves conflicts situations.

• Responds to customer complaints, deals and documents the issues and outcomes accurately and in a timely manner.

Assists in the Training of New and Existing Employees

• Coaches new Surveillance team members on the job.

• Coaches team members on an individual basis, presenting new information accurately and in a timely, approachable manner.

Confidentiality & Policy

• Safeguards all confidential information whilst exercising due care to prevent its improper disclosure or use.

• Complies with all company policies, rules, regulations, procedures and department ethics; and performs all duties in accordance with the highest professional standards at all times.

Executes Other Duties as Directed including

• Deploys to other properties on a temporary or a more permanent basis

• Assists in pre-opening planning and operational execution for any new properties or extension to existing properties.

• Assists the Manager, Surveillance Training & Recruitment with preparing Performance Reviews, compiling other performance data and conducting formal and informal training where required.

• Assists with other assigned Special Projects and assignments as required.

• Adheres to all company policies and procedures.

• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments.

• Performs other reasonable job duties as assigned by superiors from time to time.

Key Performance Indicators

• Collecting, analysing & organising information

• Communication ideas & information

• Planning & organising activities

• Working with others in a team

• Solving Problems

• Qualifications

Qualifications and Experience

• Experience in Surveillance Supervisory/Management role for minimum 5 years

• High School degree or experience relevant to the position

• Tertiary Education desirable

• High Level of Casino Game Protection

• Microsoft Office Suite literate

Skills/ Competencies

• High level of professionalism and integrity

• Good organisational skills and time management

• Observant, attentive and aware

• Attention to detail

• Proven interpersonal skills

• Ability to communicate in English (written and verbal)

 Personal Competencies

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Achieves agreed objectives and accepts accountability for results

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable

 

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM