Job Title:                     Surveillance Director – French Speaking

Salary:                        £68K + £8.5K Car Allowance + Bonus and Benefits

  

Job Summary

  • The Surveillance Director is in charge of the management of surveillance of the casino facility, managing and utilizing the CCTV system, observing, recording, analysing, reporting and conducting investigations on activities, situations, behaviours and detecting any anomalies in the whole place and / or that are related to gaming rules, internal procedures, internal regulation or statutory specifications to protect the company assets/revenues and to ensure the employees and guests security and safety as well as the integrity of gaming.

Key Duties and Responsibilities

  • Manage the surveillance team and the resources to the protection of casino assets and compliance to internal and statutory regulations, rules, procedures and controls.

  • Manage, maintain, and monitor the surveillance system. Set the regular maintenance plan with the IT department.

  • Regularly review and analyse the surveillance equipment and tools and make recommendations where and when necessary to respond to the business expectations.

  • Monitoring of all gaming rooms as well as all the other areas.

  • Monitoring of access and screens control.

  • Decoding the meaning of images or a sounds.

  • Anticipate incidents and criminal activities and detect the conducts that are contrary to the games rules or internal policies.

  • Make recommendations of amendments to eliminate / reduce risks.

  • Report and alert properly the hierarchy about incidents, anomalies or criminal activity and respond in real time.

  • Conduct investigations of incidents, accidents, anomalies, behaviours, suspected criminal or other activities as needed / required / requested.

  • Ensure accurate reporting, recording, and maintaining of all required information.

  • Promote cooperation and communication with all departments and provide them with the support of the Surveillance department.

  • Provide coaching and training to the team and ensure their development and evolution to the highest performance.

  • Delegate duties, accordingly, interviewing, hiring, and evaluating the team members.

  • Promote the company service culture and the engagement, recognition, and wellbeing initiatives within the team.

  • Support a work environment free from illegal and discriminatory behaviour.

  • Promote and ensure the safety and security of all guests and employees.

  • Maintain strict confidentiality including but not limited to employees and guests / players data, guests / players activity, financial data, policies, investigations and cases, CCTV system, surveillance organization and structure.

  • Job duties and requirements, tasks and other duties as assigned may be added or changed at any time.

 Skills & Knowledge

  • High level of integrity and transparency.

  • Strong commitment to service.

  • Strong interpersonal skills to work with cross-functional teams.

  • Excellent written and verbal communication skills in both French and English.

  • Excellent organizational and Planning skills, conflict resolution and decision making as well as a strong capacity of responding on time.

  • Ability to handle multiple tasks and to perform assigned duties under time and intense environment pressures with awareness of risks and deadlines.

  • Ability to identify processes needing improvement, and to recommend improvements.

  • Clear understanding of procedures controls. Strong knowledge about regulatory specifications, policies and rules.

  • Ability to observe, identify and anticipate individuals and incidents / risks.

  • Knowledge of casino cheating and theft scams.

  • Excellent knowledge of surveillance and casino operations.

  • Resiliency to deal with difficult guests and to work effectively with all the departments.

  • Clear understanding of the casino activity and standards as well as the hotel’s ones.

  • Knowledge of all facilities and activities available to guests and employees in the property

  • Ability to work in a casino environment with certain levels of noise, lights, and smoke.

 Experience & Educational Requirements

  • Minimum of 15 years casino supervisory experience with at least 7 years in Surveillance

  • High School graduate, college degree preferred.

 

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM