Job Title:                     (Position Filled) CSM – Gaming

Salary:                        £35K - £40K

Location:                   London

 

The Role

  • We are currently seeking to recruit an experienced Gaming professional for the opportunity to join our existing team of Customer Service Managers – Gaming.

  • Customer Service Managers (CSM) - Gaming are responsible for achieving Gaming contribution targets by optimising gaming service delivery.

  • This role is fundamental in displaying visible leadership through developing, motivating and empowering Live Table Gaming team members to deliver an engaging customer experience and by leading in example in ensuring that core service values are demonstrated.

  • CSM’s – Gaming will contribute to the site Gaming strategy by being effective communicators & decision makers; be commercially astute; be focused on achieving key performance objectives; display the expected professional behaviours as well as protect the business assets.

  • Please note that this role functions in a business that operates evenings and weekends, and as such full flexibility is required.

  • The role will be expected to be available to work for any requirements & this will mean evening & weekend obligations outside of ‘normal’ working hours.

Essential Requirements

  • PML holder

  • Gaming Management experience

  • Robust knowledge of current LCCP

  • Ability to display explicit leadership understanding

  • Excellent grasp of customer services principles with

  • a capability for the execution of desirable service standards

  • IT literate – MS Windows; Word & Excel

Please be advised that you will be required to evidence your right to work in the UK should your application be shortlisted for an interview.

 

To find out more or to apply please send a copy of your cv to Paul@grs-recruit.com