Job Title: (Position Filled) Casino Cash Desk Manager
Location: London
The Company
• An opportunity to work at one of the most prestigious Mayfair Casinos as their Cash Desk Manager (CDM) is now available.
• The CDM a key position in the management team responsible for managing all aspects of the Cash Desk operation to ensure the team continue to make a significant and positive contribution towards business objectives
Role expectations include, but are not limited to:
• Service Values; role model, ensure customer needs are identified and customer service standards met by all members of the team at all times
• Program Administration; keep up-to-date product and program knowledge, ensure accurate and timely setup and settlement of patron trips by the team
• Supplier Relationships; responsibility to provide and maintain effective cash in transit & cash access services available to patrons, on favourable terms
• Standard Operating Procedures; maintain an effective control environment to ensure all transactions processed and assets protected in line with issued SOP’s, updated as appropriate
• Banking; all gaming cheques accepted, and all winners’ payment transactions are compliant and processed in an accurate & timely manner
• Provision of Information; ensure all patron records are maintained up to date and all Cashier communication is efficient and reliable to provide support to other departments
• Casino Management System; development of Intelligent Gaming’s CMS to improve the capability and efficiency of cash desk operations, including testing, audit & sign off upgrades
• Compliance & Audit; manage audit of Cash Desk operations against SOP's, provide monthly reporting schedules to Compliance, and manage external audit reviews.
• Process Improvement; identify and manage continuous improvement to Cash Desk policy, processes & procedures to achieve best practice, and support similar in other departments
• Team Resourcing; ensure the skills & experience required to deliver a high standard of operations are on rota at all times and delivered to budget
• Team Engagement; lead and motivate in a culture of high performance by establishing individual performance expectations, coaching, feedback, reward and recognition
• Team Strategy; manage development planning and ensure appropriate resources to support learning & training of team members and appraise performance against KPO’s
• Head of Department; represent the Cash Desk at an organisation wide level, report to Senior Management on team and business performance, and lead collaboration with other HoD’s
Qualifications, Skills and Experience - Essential
• Exceptional probity; credit clearance; ability to obtain and maintain a Personal Management Licence
• Demonstrated experience in cash handling, reporting and numerical skills
• Demonstrated experience in a senior cashier position
• Demonstrated ability to manage a Cash Desk operation, coach & develop direct reports
• Expert knowledge of & experience using IG’s Casino Management System
• Exceptional communication and dispute resolution skills
• Demonstrated ability to identify and respond to internal and external customer needs
• Demonstrated ability to work effectively in a team
• Highly motivated to develop and build strong relationships with a variety of stakeholders.
Qualifications, Skills and Experience - Desirable
• Experience with implementing & upgrading business systems; IG’s Casino Management System
• Experience working in a dynamic/commercial environment to deliver objectives
• Experience working in the premium casino and hospitality industry
• Intermediate Excel level
You must be over 18 and be eligible to live and work in the United Kingdom.
TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM