Job Title:        Player Protection Lead & Compliance Officer

Salary:            £42K

Location:       London

The Company

A leading Casino Operator is seeking a dedicated and conscientious Player Protection Expert/Compliance Officer, to positively impact and improve their already gold standard approach.

Key Areas of Role

  • Social Responsibility

  • Player Protection

  • Compliance, Audit & Regulation

Objectives & Goals

  • Supporting the Compliance Director in designing, implementing and maintaining the corporate legal and compliance programme.

  • Responsible for the over-arching social responsibility/player protection element of the compliance programme, acting as subject matter expert on all related matters.

  • A key member of the Compliance team, providing proactive and commercially astute advice to operational teams on matters of law and regulation of importance to the business


Objectives & Goals

  • Maintain and advance the flawless reputation of the casino.

  • Be an ambassador for the corporate model – “the 3 C’s” - Customer, Compliance and then Commercial; proactively seeking out opportunities to further embed compliance across the business

  • Provide accurate and timely legal/regulatory advice to staff at all levels of the organisation



The customer/member should always come first and expect:

  • To enjoy the experience

  • To be kept informed

  • To be treated with integrity

  • Be a person who is gaming at the correct level



You must ensure compliance with the Company's obligations in particular:

  • Under the Gambling Act 2005 and LCCP

  • In respect of Social Responsibility

  • Undertaking audit activity to assess adherence to agreed compliance policies and procedures

  • Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.



  • Once the Company is satisfied with Customer and Compliance only then will we make a commercial decision.

Social responsibility & Player Protection

  • Support the Compliance Director in the development and implementation of the company’s social responsibility/player protection strategy, to ensure compliance with the licencing objectives

  • Manage the day to day oversight of customers and their play, to proactively identify those who require further scrutiny and assessment

  • Assist on the preparation of all documents relating to social responsibility/player protection including terms and conditions, materials for customers, aide memoires for staff etc.

  • Provide strategic insights via regular high-quality reporting to the executive team and key stakeholders in the business.

  • Build, maintain and grow networks across the company,

  • Act as an ambassador (internally and externally) in relation to our social responsibility/player protection programme

  • Represent the company in bodies and organisations and in some circumstances, on behalf of the Compliance Director, CEO when they are unable to attend

  • Maintain all social responsibility related content of the intranet and website; monitoring external data and reporting as needed.


Compliance, Audit & Regulation

  • Proactively monitor the Casino’s systems and processes, ensuring absolute compliance with both regulatory requirements and the company operating procedures.

  • Keep the Compliance Director fully informed of any breaches/ suspected breaches of procedure, any issues that have arisen or been raised by members of staff

  • Conduct monitoring and investigations regarding any potential conduct that violates compliance processes and procedures by any employee

  • Assist in both internal and external monitoring and audits, to proactively identify potential areas of weakness within the compliance programme.

  • Partner with employees, to ensure current and future compliance with law/regulation and any audit findings

  • Audit the delivery of regular training, awareness sessions, communication of recent enforcement activity etc. to help ensure staff maintain a high level of awareness about relevant law/regulation

  • Review and help draft internal policies and procedures

  • Provide commercially astute compliance advice to the wider business

  • Gather information for all regulatory returns, enabling the Compliance Director to submit accurate and timely information to the Gambling Commission

  • Collate documents necessary to support legal proceedings or litigation


Skills / Qualifications required:

  • Proactive self-motivated, ability to manage competing deadlines and complete tasks with minimal supervision

  • An enquiring mind, self-confident, who is not scared to challenge conventional wisdom from those who say “that’s just the way the gaming industry works”

  • Excellent numerical and analytical skills, able to analyse large data sets to formulate insight-led recommendations in a compelling way

  • Naturally organised with exceptional attention to detail

  • Excellent communication skills, verbal and written with ability to communicate to senior leaders

  • Ability to influence and demonstrate thought leadership, using data and insights

  • Confident in building and maintaining a large professional network with key stakeholders.

  • Able to prepare MI, KPIs and reports, for executive level readership and internal reporting systems

  • Expert knowledge of MS Office, including but not limited to the ability to manipulate data to create detailed MI and reports

  • Proficient in the reporting features of Excel, comfortable in creating, utilising and combining formulae to identify trends to produce comprehensive analysis and reports

  • Able to identify potential data sources which can be used to identify customers who may require further assistance

  • Able to interpret complex data and use this to present comprehensive MI and reporting to inform strategic decision making



  • Strong interpersonal skills, with the ability to interface with personnel on a broad range of areas of expertise and various levels within the organisation

  • Excellent communication skills with a demonstrable ability to communicate persuasively with internal and external stakeholders across the business in writing and in person, to assess, document, monitor report, develop, coordinate and implement various improvements to compliance activities

  • Confidence in acting as ambassador for the company

  • Proactive problem solver, who can confidently assess risks and regulatory concerns and identify proactive and commercial solutions enabling the company to maintain regulatory compliance.

  • Sound judgement, analytical skills and practicality, including the ability to gather information and synthetize it to identify problems, trends and opportunities

  • Ability to conduct analyses and present data in a meaningful way

  • Strong analytical, attention to detail, project management and organisational skills

  • Organised, to plan and manage workload and competing deadlines

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