Job Title:                    (Position Filled) Surveillance Engineer

Salary:                        £35K - £45K

Location:                   London


The Company

A leading Land Based Casino operator is seeking a talented and experienced CCTV/Surveillance Engineer.

 The Role

  • Surveillance Engineer is accountable the functionality of the surveillance department equipment.

  • Providing swift and effective surveillance technical solutions for the operations across the sites.

  • This position will analyse, investigate and provide accurate advice on all technological troubleshooting to the party in need.

  • This position will also respond to emergency situations by providing coverage and communicating with relevant departments to ensure the safety of patrons, staff and the business.

  • This role requires a high level of confidentiality - safeguarding business, financial, staff and patron information. 

  • The Surveillance Engineer is to ensure the delivery of exceptional customer service and minimise risk.

 Key Accountabilities

Customer Service

  • Ensure the improved quality and consistency of customer service delivery.           

  • Provide technical support for managers and surveillance to conduct reviews and live monitoring for all business departments.

  • Commitment to delivering a customer service support experience which is in line with the Company service values.

  • Leads by example in delivering an appropriately tailored commentary and service experience to every customer.

  • Is a role model in displaying positive professional behaviours.

  • Develops ability to build internal and external customer relationships.

  • Liaise and work productively and efficiently with external service providers.

  • Provide recommendations regarding improvements and cost savings to operational surveillance support strategy

  • Assist in the delivery / implementation of Surveillance systems

  • Provide training on specific Surveillance systems

  • Manage and ensure effective user support on all local Surveillance systems and applications.

  • Assist and ensure effective maintenance/administration on all Surveillance hardware.

 Department Responsibilities

  • Ensures that the role is compliant with business expectation.

  • Manage all aspects of local Surveillance systems issues and fault resolution.

  • Assist in any new local Surveillance hardware and Software installations or changes.

  • Assist in the auditing of Surveillance hardware

  • Maintain the Surveillance systems requirements in relation to the overall Business Strategy and Business Objectives.

  • Provide first response support to emergency alarms providing CCTV coverage and radio.

  • Review and archive footage using the Dallmier and FAST image retrieval applications. 

  • Work with Network Layer 2 and 3.

  • Show understanding of VMS exposure (Luxriot preferable).

  • Familiarity with Microsoft Server 2016 usage.

  • Responsible for maintaining Door Access system programmes

  • Consistently demonstrate ability to explain lens types, shutter speed and iris configuration in the context of different CCTV video and audio requirements.

  • Display a comprehensive understanding of Casino Protection expectations.

  • Perform all administrative duties as required including the relevant and timely communication to operational management of issues, incidents, policy and procedures and business unit initiatives


  • Fosters a professional and ethical working culture applied appropriately across a diverse workforce and customer base.           

  • Demonstrates the ability to work as part of a team with both operational staff and managers.

  • Has the ability to both reactively and proactively manage situations.

  • Fosters and demonstrates a communication style that is conducive to a positive employee satisfaction environment.

  • Shows ability and the integrity to work without direct supervision.


  • Minimise risk to business and self by ensuring operations are carried out in accordance with legislative regulations.           

  • Identify any potential Surveillance system issues, escalate and resolve.

  • Ensure the security of Surveillance system is maintained and not compromised.

  • Maintain and observe all company Surveillance policies and procedures.

  • Provide weekly / monthly reports on key issues and projects. 

  • Ensure that adequate Quality Assurance is undertaken and take full responsibility for the quality of work produced / undertaken.

  • Proactively improve identification and minimisation of workplace hazards.

  • Ensure the upkeep of records of the training delivered to staff is maintained.

  • Daily demonstrates legislative compliance, adherence to and knowledge of:

  • Surveillance & IT Operating Procedures

  • Responsible Gaming

  • Anti-Money Laundering

  • Data Protection

  • Health & Safety

 Skills and Knowledge


  • Minimum of 3 years Surveillance Technical Support experience                      


  • Experience of working with Network Layer 2 and 3

  • Significant VMS exposure - Luxriot preferable

  • Door Access system experience

  • Active Directory experience

  • Project Management experience including the ability to multi-manage different tasks eg design, planning, install and maintenance

  • An IPAF licence and Ladder training qualification


  • Excellent understanding of compliance and security issues

  • The ability to explain lens types, shutter speed and iris configuration in the context of different CCTV video and audio requirements.

  • Familiarity with Microsoft Server 2016 usage.

  • Understanding of importance and value of customer service standards.


  • Technically minded

  • Customer support focused

  • Ability for independent working in a fast paced, high volume environment.

  • Organised and efficient approach to work

  • Attention to detail

 Personal Characteristics

  • Is a team player

  • Articulate & confident communicator

  • Courteous & professional

 Additional Information

  • The role functions in a business that operates as a 24/7 business, as such flexibility is required by the incumbent. 

  • There may also be a limited requirement for travel to other sites in the Estate.

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