Key Responsibilities

Work closely with the Head of Online Casino to deliver a successful online casino product and service.
Work closely with the Compliance Team on the ongoing player monitoring.
Evaluate previous day’s gameplay to help identify potential AML or Social Responsibility concerns.
Review all online player withdrawal requests, checking validity of winnings and bank transactions before authorizing or rejecting withdrawals.
Work closely with the Finance Team on this.
Report on and administer the weekly loyalty bonuses, adding the correct amounts to the Members online accounts and then communicate with the players to let them know.
Monitor the Online Dept email account, answering player queries, responding to member requests, checking and activating any new online registrations.
Support the Marketing Manager on innovative retention and cross-sell marketing campaigns.
Schedule and host hospitality events to build member relationships and help acquire new business.
Work closely with the key online suppliers to help deliver product enhancements and releases.
Support the online business in any way required as requested by the Online Casino Manager and CEO.

Skills and Capabilities

An excellent understanding of the Casino industry ideally with land based and online casino experience.
A strong understanding of financial numbers and the ability to compile KPI and performance reports.
Advanced knowledge of Excel and other key Microsoft Office products; Outlook, Word, Power Point.
Experience in dealing with VIP players and building player relationships.
Excellent communication skills, attention to detail and a creative approach to problem solving.
Needs to be well organized, proactive and capable of working alone as well as alongside

Expected of Candidate

Mainly Head Office working hours of 9.30am – 5.30pm with occasional late shifts.
Occasional evening and weekend VIP hosting.
Potential for some travel to visit Members and Suppliers.

(Position Filled) Online Casino Executive - London - £30K - £35K