Job Title:                     (Position Filled) Online Casino Executive

Salary:                        £30K - £35K

Location:                    London


Key Responsibilities

  • Work closely with the Head of Online Casino to deliver a successful online casino product and service.

  • Work closely with the Compliance Team on the ongoing player monitoring.

  • Evaluate previous day’s gameplay to help identify potential AML or Social Responsibility concerns.

  • Review all online player withdrawal requests, checking validity of winnings and bank transactions before authorizing or rejecting withdrawals.

  • Work closely with the Finance Team on this.

  • Report on and administer the weekly loyalty bonuses, adding the correct amounts to the Members online accounts and then communicate with the players to let them know.

  • Monitor the Online Dept email account, answering player queries, responding to member requests, checking and activating any new online registrations.

  • Support the Marketing Manager on innovative retention and cross-sell marketing campaigns.

  • Schedule and host hospitality events to build member relationships and help acquire new business.

  • Work closely with the key online suppliers to help deliver product enhancements and releases.

  • Support the online business in any way required as requested by the Online Casino Manager and CEO.

Skills and Capabilities

  • An excellent understanding of the Casino industry ideally with land based and online casino experience.

  • A strong understanding of financial numbers and the ability to compile KPI and performance reports.

  • Advanced knowledge of Excel and other key Microsoft Office products; Outlook, Word, Power Point.

  • Experience in dealing with VIP players and building player relationships.

  • Excellent communication skills, attention to detail and a creative approach to problem solving.

  • Needs to be well organized, proactive and capable of working alone as well as alongside

Expected of Candidate

  • Mainly Head Office working hours of 9.30am – 5.30pm with occasional late shifts.

  • Occasional evening and weekend VIP hosting.

  • Potential for some travel to visit Members and Suppliers.


To discover more contact Steven Jackson on