Job Title: Online Casino Executive
Salary: £30K - £35K
- Work closely with the Head of Online Casino to deliver a successful online casino product and service.
- Work closely with the Compliance Team on the ongoing player monitoring.
- Evaluate previous day’s gameplay to help identify potential AML or Social Responsibility concerns.
- Review all online player withdrawal requests, checking validity of winnings and bank transactions before authorizing or rejecting withdrawals.
- Work closely with the Finance Team on this.
- Report on and administer the weekly loyalty bonuses, adding the correct amounts to the Members online accounts and then communicate with the players to let them know.
- Monitor the Online Dept email account, answering player queries, responding to member requests, checking and activating any new online registrations.
- Support the Marketing Manager on innovative retention and cross-sell marketing campaigns.
- Schedule and host hospitality events to build member relationships and help acquire new business.
- Work closely with the key online suppliers to help deliver product enhancements and releases.
- Support the online business in any way required as requested by the Online Casino Manager and CEO.
Skills and Capabilities
- An excellent understanding of the Casino industry ideally with land based and online casino experience.
- A strong understanding of financial numbers and the ability to compile KPI and performance reports.
- Advanced knowledge of Excel and other key Microsoft Office products; Outlook, Word, Power Point.
- Experience in dealing with VIP players and building player relationships.
- Excellent communication skills, attention to detail and a creative approach to problem solving.
- Needs to be well organized, proactive and capable of working alone as well as alongside
Expected of Candidate
- Mainly Head Office working hours of 9.30am – 5.30pm with occasional late shifts.
- Occasional evening and weekend VIP hosting.
- Potential for some travel to visit Members and Suppliers.
To discover more contact Steven Jackson on email@example.com