Job Title:      (Position Filled)   Head Driver

Salary:           £30K + Bonus + Benefits    

Location:       London


Job Purpose

  • To be responsible for the management of the Car Jockey team to ensure that it operates to the highest standards of efficiency and courtesy in respect of members and their guests.
  • This job profile is not exhaustive and therefore the job holder may be required to perform such other duties as may be assigned by management from time to time.

Objectives & Goals

  • To achieve and maintain the highest standard of customer service by ensuring that all car jockeys communicate with members and their guests in a manner which befits brand standards of service excellence.
  • Ensure that all information given to the car jockey team by the Head Driver is timely and accurate.
  • Ensure adequate knowledge of the company’s policies and procedures and ensure compliance by all staff within the department.
  • Ensure the car jockey team adheres to the Company dress code and presents a professional Company image.
  • Ensure that the cars, both interior and exterior, are at all times kept clean and repairs are reported and actioned without any delay.
  • Ensure that the club entrance and immediate surrounding area is kept clean, tidy and clear from obstructions.
  • Undertake the duties of Car Jockey and Doorperson as required.

The Role

Manpower Planning

  • Ensure that shifts are adequately covered at all times.
  • Ensure that there is always one doorperson/car jockey standing at the front door of the Club at all times.
  • Manage the recruitment and selection process for car jockeys with assistance from the Human Resources Department as required.


  • Complete rotas and any other company paperwork as and when required, ensuring it is done accurately and within timescales.
  • Produce written appraisals of the performance of the car jockey staff
  • Ensure daily department/car checks are completed and logged in an efficient manner.
  • Provide appropriate paperwork to relevant Head Office personnel relating to any Payment of Penalty Charges and/or alleged traffic contraventions.
  • Keep accurate records in line with Transport for London (TfL) Private Hire Vehicle License requirements (e.g. maintain driver, vehicle and booking records, ensure record of licences is up-to-date, etc)

People Development

  • Identify training needs and put forward training recommendations
  • Train new staff to ensure maximum efficiency and excellent customer service.
  • Carry out day to day coaching of all car jockeys as and when required.
  • Managing Employee Relations
  • Give clear and concise direction to staff on the company’s expected standards of conduct and performance.

Health & Safety

  • Ensure you are aware of your responsibilities with regards to Health & Safety and Emergency Procedures for the department.
  • Report all accidents immediately in accordance with company procedures.


  • Ensure effective communication and working relationships are achieved and maintained
  • between the front door and reception area/staff, and with management and other departments.
  • Know and address members by name ensuring a polite, friendly and appropriate welcome.

Performance Management

Manpower Planning

  • Ensure rotas are prepared on time with at least two weeks’ notice and within budget.
  • Vacancies are filled on time and within budget.
  • Ensure holiday cover is given fairly to prevent staff shortages and does not impact negatively on operational performance.


  • Payroll documentation is clear, concise and accurate and submitted on a weekly basis or as required by the HR Department.
  • Appraisals for departmental staff are diarised and adequate time scheduled for each staff member to ensure effectiveness.
  • To hold records of renewal dates for driver PHV/PCO and SIA Licences and ensure staff are reminded with two months’ notice to ensure renewal is complete before expiry of current licence.
  • To maintain PHV/PCO files in line with direction from the Compliance Director
  • Maintain a fleet calendar to plan individual vehicle servicing, maintenance, MOTs and Annual TfL PHV License inspections
  • Updating departmental SOPs as required

People Development

  • Department Induction is delivered to new employees within first week of commencement and within agreed guidelines.
  • Training relates to development of employee in the role and is within budget.
  • Employees conduct and performance is at all times exemplary.
  • Employee Relation matters/issues are dealt with in line with company standard and legal obligations and are recorded accurately.

Health & Safety

  • Keep up-to-date on Health & Safety Regulations and implement changes as required.
  • To ensure team are fully aware of fire, bomb and evacuation procedures for department.

Personal Competencies

  • To maintain a high member awareness by approaching your job with the customers always in mind.
  • To maintain a high level of teamwork by showing co-operation and support to colleagues in the pursuit of the department and business goals.
  • To have a positive impact, taking personal responsibility and initiative to resolve issues within the department, always clearly communicating with both members and colleagues.


To discover more contact Steven Jackson on