Head of Retail Compliance - UK - £80K-£100K

Job Title:                       Head of Retail Compliance

Salary:                           £80K - £100K

Location:                       UK

We are seeking an experienced Head of Retail Compliance to lead regulatory oversight across our UK retail estate. This senior role is responsible for ensuring full compliance with Gambling Commission requirements, providing expert guidance to operational teams, and contributing to risk, audit, and governance frameworks.

Key Responsibilities:

• Ensure adherence to all licence conditions and regulatory requirements

• Act as the primary compliance contact for retail operations

• Maintain and develop compliance policies, systems, and controls

• Support risk management, audits, and regulatory reporting

• Provide guidance on high-risk cases, complaints, and breaches

• Collaborate with training, risk, and operational teams to drive compliance standards

• Contribute to governance forums and continuous improvement initiatives

About You:

• Proven compliance experience in gambling or financial services

• Strong knowledge of UK regulatory frameworks (including LCCP and AML)

• Excellent stakeholder management and communication skills

• Analytical, detail-oriented, and highly organised

• High integrity with sound judgement in sensitive situations

Desirable:

• Multi-site retail compliance experience

• Exposure to risk, audit, and training functions

• Understanding of safer gambling principles

Additional Information:

• PML (Personal Management Licence) required (or willingness to obtain)

If you're interested in learning more, please send your CV to steven@grs-recruit.com.

Casino Duty Manager - North East England - up to £30,225 + bonus

Job Title:        Casino Duty Manager

Location:       North East England

Salary:            £28,965 - £30,225 + Bonus

Ready To Lead The Action?

We’re opening an exciting new Casino & Gaming Studio—and we’re looking for dynamic, driven Casino Duty Managers to help bring it to life.

This is your chance to step into a high-impact leadership role where no two shifts are the same.

You’ll run the floor, lead from the front, and create an unforgettable experience for every customer who walks through our doors.

What You’ll Be Doing

As a Duty Manager, you’ll take ownership of the venue on a shift-by-shift basis—leading both our retail casino and gaming studio operations.

You’ll:

• Take charge of day-to-day operations with confident, hands-on leadership

• Inspire, coach and develop your team to deliver standout customer experiences

• Drive performance, maximise revenue, and keep a close eye on gaming activity

• Ensure top-tier standards in presentation, cleanliness, and safety

• Stay ahead of compliance—protecting the business, customers, and team

• Handle customer queries and disputes with professionalism and empathy

• Promote a culture of responsible gambling and integrity

• Support recruitment, training, and team development

• Be the go-to leader on shift—trusted, visible, and proactive

What We’re Looking For

• A natural leader who thrives in fast-paced environments

• Strong decision-maker with excellent problem-solving skills

• Confident communicator who can engage and motivate teams

• Experience in casino or gaming is a bonus—but not essential (full training provided)

• Flexible approach to working across a 24/7 operation (including nights & weekends)

• Passion for delivering exceptional service and creating a positive environment

• You will need to have or be able to gain a PML (Personal Management Licence)

What’s In It For You?

We don’t just offer a job—we offer a career.

• Competitive salary + quarterly & annual bonus opportunities

• 28 days holiday (including bank holidays), increasing with service

• Clear career progression pathways

• Enhanced maternity & paternity packages

• Life assurance (3x salary)

• 24/7 Employee Assistance Programme

• Discounts across retail, travel, cinema & more

• Recognition & long service rewards

• Stability with a market-leading brand

Ready To Step Up?

If you’re passionate about leadership, customer experience, and being part of something exciting from day one—this is your moment.

Apply now and be part of the future of gaming by sending your CV to

christine@grs-recruit.com

Please note these positions are based in the UK, so you will need the existing right to work.  No visas are available.

Slot Manager - Bonaire, Caribbean - $4K per month

Our client in Bonaire, in the wonderful Caribbean, is looking for an experienced Slot Manager.  

Managing (and helping to recruit) a team of 3, you will need to have had 3 years’ experience in a similar role (including managing people) and the technical knowledge to back that up.

This is an independent operation so you will need to have strong problem-solving skills and be a team player.

If you have the required experience and like the sound of $4K per month and a friendly tax rate – email your CV in Word or PDF only to steven@grs-recruit.com with “Slot Manager” as the email title.

Group Financial Controller - London - £80K-£100K

Job Title:          Group Financial Controller

Salary:              £80K - £100K

Location:         London

Person Specification

We are looking for a self-motivated, experienced hands-on Group Financial Controller to undertake and oversee all aspects of financial management, developing processes and reconciliations to enable growth and improve efficiency. 

In this role you will be involved in all aspects of day-to-day finance.

Requirements include:

·     Solid foundation and evidence of technical accounting knowledge (the Dr and Cr)

·     Experience with general ledger functions and the month-end/year end close processes

·     Qualified or Part qualified accountant (ACA, ACCA, CIMA)

·     Excel and modelling

·     Proven ability in running multiple activities and driving projects and tasks to completion.

·     Naturally analytical with a critical mindset

·     Adept at communicating with people at all levels and confidence interacting with different stakeholders, including non-finance.

·     Excellent accounting software user and administration skills (Xero experience desired but not essential)

Overview of Role (description of main purpose of job)

As Group Financial Controller, your responsibilities will cover the overall management of the Finance function, include managing and developing a team of accountants to provide the best service possible to external and internal stakeholders, developing a reporting framework for information that enables the Senior Management team to gain insight for decision making , reporting of metrics to shareholders that convey an accurate overview of the business trajectory, as well as ad-hoc projects and requests as and when they come up.

Specific Responsibilities / Key Tasks:

•      Manage the annual audit process, ensuring that the information provided to the auditors is robust and all critical deadlines are achieved.

•      Own the co-ordination and preparation of annual budgets and quarterly re-forecasts

•      Implement and monitor controls and procedures related to all areas of financial control and reporting

•      Lead special projects and initiatives to improve financial performance and operational efficiency

•      Review and implement new reporting where necessary

•      Training and upskill for members of the team.

•      Prepare and present financial reports and analysis to the board of Directors, management team and other stakeholders

•      Collaborate with other departments to ensure alignment of financial policies and controls

•      Support the month end, quarter end and year end closing processes, ensuring accuracy and timeliness of financial reporting

•      Monitor cash flow, liquidity, and financial health of the organisation, identifying risks to mitigate and opportunities for improvement

If you're interested in learning more, please send your CV to steven@grs-recruit.com.

Field Service Engineer - Middlesbrough area - £29,500 per year + company car

Field Service Engineer

Middlesbrough Area

£29,500 per year + Company Car

Are you ready to take your technical expertise to the next level? We’re excited to share an excellent opportunity within our Service Division for a dedicated and skilled Field Service Engineer. This role is central to delivering unparalleled maintenance and technical support to our valued customers. If you’re passionate about service excellence and eager to make a meaningful impact, we’d love to hear from you.

Our client is committed to delivering top-tier solutions and support to clients across the UK. Their focus on quality and customer satisfaction sets them apart in the industry. As part of our team, you’ll help uphold these standards while contributing to the continuous improvement of our services.

Key Responsibilities As a Field Service Engineer, you’ll manage a broad range of tasks to ensure customers receive the highest level of service, including:

• Exceptional Customer Service: Deliver outstanding service within your designated region, building long-term relationships based on trust and reliability.

• Installation and Maintenance: Lead installations of both company and third-party systems, and perform hardware and software modifications and upgrades on existing equipment.

• Preventive Maintenance: Conduct regular Planned Preventative Maintenance (PPM) to ensure optimal performance and longevity.

• Problem Solving: Apply analytical skills for root-cause analysis and effective resolution of service issues, minimizing disruption for customers.

• Continuous Improvement: Drive process improvements to ensure our service offerings continually evolve to meet customer needs.

• Reactive Support: Provide timely on-site reactive call-out responses on a rota basis, which may include unsociable hours.

• Spare Parts Management: Manage and control spare parts allocated to your region, ensuring availability and effective inventory management.

• Communication: Maintain clear communication on service issues, escalating as necessary per established processes.

• Team Collaboration: Work collaboratively with the team or independently to respond to on-site customer support requests, ensuring coverage during peak periods.

• Accurate Reporting: Use the Service Management system to maintain real-time reporting and documentation, ensuring service records are accurate and up-to-date.

Required Skills and Abilities, to excel in this role, you should possess:

• A minimum of 5 years of relevant technical maintenance or service support experience.

• A solid electrical or electronic background; recognized engineering qualifications are a distinct advantage.

• Desirable experience in network and server installation and maintenance.

• Proficiency with Microsoft Office (Excel, Word, PowerPoint) for documentation and reporting.

• Flexible approach to working hours and the ability to travel as required.

• A valid UK driving license.

• Strong organizational skills and the ability to self-motivate.

• Prior casino experience is not essential, but applications from engineers with a manufacturing background are welcome.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM