Information Technology Leader - Cyprus - €80K-100K

Job title: Information Technology Leader, Cyprus
Location: Cyprus
Salary: 80K - 100K Euros p/a

Department: Information Technology
Reports To: Global CIO

Are you a seasoned IT professional with a passion for leadership, a strategic mindset, and a desire to make a significant impact in a dynamic and thriving environment? We are seeking a highly motivated and experienced Information Technology Leader to join our team in beautiful Cyprus. This is an exceptional opportunity to lead our local IT team, drive strategic initiatives, and contribute to the overall success of a global organization.

As the Information Technology Leader, Cyprus, you will be the driving force behind our local IT operations, ensuring seamless alignment between our technology services and critical business objectives. Reporting directly to the Global CIO, you will be a key influencer, bridging the gap between IT and business units, and playing a pivotal role in delivering key IT initiatives that power our success.

This is more than just a job; it's a chance to:

• Lead and inspire: Mentor and develop a talented IT team, fostering a culture of collaboration, continuous improvement, and professional growth.

• Shape strategy: Contribute to the development of our overall IT strategy, identifying opportunities for innovation and technological advancements.

• Drive impact: Oversee critical IT projects, ensuring milestones are met, deliverables are achieved, and business needs are addressed effectively.

• Build relationships: Forge strong partnerships with business unit leaders, understanding their requirements and translating them into impactful IT solutions.

• Thrive in a dynamic environment: Navigate a fast-paced and evolving business landscape, leveraging your adaptability and resilience to overcome challenges and seize opportunities.

Key Responsibilities:

• IT Operations Management: Oversee daily IT team activities, ensuring operational efficiency, adherence to best practices, and optimal system performance and reliability.

• Business Relationship Management: Act as the primary IT liaison for business units in Cyprus, building strong relationships, understanding business needs, and mediating demands for IT resources.

• Project Oversight & Reporting: Track and monitor key IT projects, providing regular updates to senior management and key stakeholders, ensuring adherence to project management best practices and company-wide IT governance policies.

• Strategic IT Leadership: Contribute to IT strategy development, ensuring alignment between local initiatives and the overall corporate IT strategy, and implementing IT best practices while ensuring compliance with corporate security and regulatory requirements.

• Team Leadership & Development: Lead, mentor, and develop the local IT team, fostering a culture of collaboration and continuous improvement, supporting professional growth, managing performance, and setting clear goals.

• Risk & Compliance Management: Ensure IT security policies and regulatory compliance requirements are met, identifying and mitigating IT-related risks, ensuring business continuity and disaster recovery plans are in place, and collaborating with global IT security teams to ensure local cybersecurity policy compliance.

We are looking for a candidate who possesses:

• A strong academic foundation: A Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

• Extensive IT experience: 8+ years of experience in IT management roles, with at least 3 years in a leadership capacity.

• Proven expertise: A strong background in IT operations, project management, and business relationship management. Experience in the hospitality, gaming, or entertainment industry is a plus.

• Exceptional leadership skills: Proven ability to lead technical teams, manage multiple priorities in a fast-paced environment, and influence and drive change.

• Excellent communication and problem-solving abilities: Strong stakeholder management skills with the ability to influence and drive change, coupled with excellent analytical and communication skills.

• Familiarity with IT governance frameworks: Understanding of IT governance frameworks (e.g., ITIL, COBIT) and best practices in IT service management.

• A solid understanding of security and compliance: Understanding of cybersecurity, compliance, and risk management principles.

Preferred Attributes:

• Strong interpersonal and relationship-building skills to engage with diverse stakeholders.

• Ability to balance strategic vision with hands-on execution.

• Experience in managing third-party vendors and service providers.

• Adaptability and resilience in navigating complex and dynamic business environments.

This is your chance to join a vibrant and innovative organisation in a stunning location. If you are a results-oriented leader with a passion for technology and a desire to make a real difference, we encourage you to apply.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Casino Manager - West Africa - $4,500pm + apartment, flights and more

Job Title:          Casino Manager

Location:         West Africa

Salary:              $4,500pm + benefits

The Role

This leading operator of Casinos in Africa is seeking a talented Casino Manager to join their multi-national team.

They are seeking someone with around 10 years’ experience in a similar role.

Casino Management experience in Africa and good knowledge of French is an advantage.

They will provide

1-year renewable contract

End of contract bonus

1 month paid holiday

Full expat package including flights, apartment, and transport plus more.

To apply please send a copy of your CV to Steven@grs-recruit.com

Casino Surveillance Officer - €1.7K net per month + full expat package: accommodation, transport, flights, meals and bills

Job Title: Casino Surveillance Officer

Salary: €1.7K net per month + full expat package: accommodation, transport, flights, meals and bills all covered.

We are looking for a skilled Casino Surveillance Officer to monitor the casino operations to ensure safety and security, for the casino and its guests and ensure that fair play is maintained.

You must have experience of working in casino surveillance in multiple different international jurisdictions and casino environments.

Experience in and knowledge of Anti Money Laundering (AML) would be beneficial.

To apply and to find out more please send a copy of your CV to steven@grs-recruit.com

Assistant Executive Housekeeper - Cyprus - €3K-€3.5K per month + expat package

Job Title: Assistant Executive Housekeeper

Salary: €3K - €3.5K per month + Ex-Pat Package

Location: Cyprus

Position Summary:

The Assistant Executive Housekeeper is responsible for assisting the Executive Housekeeper in both public areas and floor cleaning, planning and operation of the Housekeeping Department to ensure that service standards and guests’ expectations are met and exceeded.

Primary Responsibilities:

• Ensures the Housekeeping Department is managed efficiently according to the established Hotel standard

• Manages the day-to-day operation of the department with the ability to maximize productivity and minimize operating costs

• Assists with the preparation of the annual Rooms Business Plan ensuring Divisional Objective fully concur with the business objectives of the hotel and needs of employees

• Assists in all rooms inventories

• Effective and efficient management of public area cleaning programs of assigned areas. These areas include gaming, F&B outlets, perimeter and car parks, toilets, and all back of house staff facilities

• Coordinates all cleaning activities with relevant departments to achieve desired results with minimum disruption to gaming, Food and Beverage and Hotel operations

• Coordinate’s training programs for cleaning fostering the career development of all team members

• Develops and continuously improves the Standard Operating and Emergency Procedures for all cleaning activities

• Implements and monitors of quality assurance program to ensure consistent cleaning standards are maintained throughout the complex

• Ensures adequate staffing levels are maintained for each shift rotation to meet the cleaning demands and maintain five-star service standards

• Ensures all Housekeeping staff adheres to established policies and procedures

• Manages cleaning activities of all contract cleaners to ensure set standards are achieved

• Actively participates in health and safety activities to ensure workplace hazards are minimized and the health and safety of all employees is not compromised

• Ensures all cleaning machinery is maintained as per R & M Schedules

• Supports other sections within the Housekeeping such as Cloakroom, Wardrobe and Public Areas

• Works closely with Front Office and engineering department to ensure the property is being kept at all times in pristine condition

• Upkeeps and communicates maintenance issues to maintenance team monitoring satisfactory completion

• Works closely with engineering department to ensure the property is being kept at all times in pristine condition

• Works preventive programs with engineering to ensure not only keeping up the quality standards but also surpassing all the set standards

• Ensures the attitude and public demeanour of all the Housekeeping staff are a true representation of the Company

• Acts as an ambassador for the rest of the team

• Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors

• Performs other reasonable job duties as assigned by supervisors from time to time

• Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees

Qualifications:

• 5-7 years working experience, with 2 years in Assistant Manager position

Skills / Competencies

• Fluent in both written and spoken English

• Excellent interpersonal/ presentation skills are preferred

Personal Competencies

• Achieves agreed objectives and accepts accountability for results

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

Group Director Loyalty Campaigns - Tallinn, Estonia

JOB DESCRIPTION: GROUP DIRECTOR LOYALTY CAMPAIGNS

DEPARTMENT: Group Marketing

REPORTS TO: Group Director Marketing Operations

Location: Tallinn, Estonia

Salary competitive and based on experience Bonus, Benefits, Relocation Assistance, etc.

Main Objective:

• 1. Responsible for leading the continuous improvement of Group wide loyalty initiatives, including direct leadership of the land based My Club Rewards Loyalty Programme.

• 2. Manage the customer lifecycle, improving acquisition and retention of customers, optimising multi-channel marketing flows and campaigns, and creating an attractive loyalty offering that brings value to the customer.

• 3. You will work alongside Product Owners (Online Casino, Live Casino, Sports, Poker) Country Marketing Managers (Baltics, Croatia, France, Spain) and VIP Marketing leads to develop CRM and promotional marketing campaigns to grow customer value, frequency and recency across all tiers and products.

• 4. Manage a team of campaign development and delivery executives, ensuring stakeholder needs are met and all loyalty customer campaigns are planned and executed on time and to maximum effectiveness.

• 5. You will own the relationship with our CRM provider managing the migration of all countries to this platform, and the development and integration of new product tools to optimise business performance.

Main Tasks:

• Platform Migration & Integrations of Platforms

• Campaign Management Acquisition, Retention, WinBack; Onboarding, Growth, Lifecycle Bonusing Controlled RTP

• Targeted offers & incentives; Yield Management Value Tracking, Controlled RTP costs, Profit scoring

• Tier Management Infinity; VIP &; HVC Mass Non Gaming

Responsibilities:

• Build and execute customer journeys designed to increase signups, purchases, retention, customer lifetime value and loyalty.

• Deliver high performance, data driven, digital marketing strategies to support activity in the marketing calendar.

• Manage and build the future strategy for the land based loyalty program end to end including developing easy to communicate benefits and reporting on program performance.

• Drive customer acquisition, retention and engagement through the delivery of targeted personalised customer communications.

• Deliver CRM database growth initiatives and optimisation to improve engagement of database.

• Provide the wider business with reports that include insights and recommendations based on CRM database performance.

• Gather insights on customers behaviour and be a vital part of the wider marketing team contributing to ideas, projects and campaigns

• Bring a mix of commercial acumen, analytical rigour, creativity and an optimisation approach to ignite company’s full potential via CRM and digital marketing strategies.

Rights:

• To use the rights arising from the current legislation, legal acts and internal regulations in their work

• Make proposals for better organization of work in the field within their competence;

• Communicate with employees in all matters related to their duties

• Receive the necessary professional training to evolve ones professional level, provided that the necessary time and budget resources are available.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM