(Position Filled) Deputy General Manager - Midlands

Job Title:  (Position Filled) Deputy General Manager
Salary:  To be discussed
Location:  Midlands

Principal Accountabilities
• Supporting the General Manager responsible for implementing the operational objectives of the business.
• Accountable for the communication and implementation of the overall strategic direction of the business by co-ordinating all gaming, marketing, entertainment, restaurant and bar offers and leading employees through the implementation.
• Responsible for maximizing spend and income per head, attendance levels and all aspects of people management, including leading, coaching and motivating all staff grade employees to achieve/exceed their potential ensuring a consistent approach is adopted in all situations.

Main Duties
• To ensure full compliance within the requirements of the Gambling Act 2005, Gambling Commission guidelines, Licensing conditions and codes of practice (LCCP), Company policy and procedures, including Employment Law and any other relevant legislation or authorities.
• To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy
• To ensure all employees deliver exceptional levels of customer service in accordance with the Signature Service standards by demonstrating a pleasant, professional manner with all stakeholders. Anticipate their needs and expectations therefore ensuring they enjoy their experience with us.
• Pro-actively manage all aspects of the casino operation when required to fulfil the role of duty manager, with special emphasis upon the delivery of effective, efficient on shift gaming performance.
• To maximise turnover and margin opportunities on all Gaming offers, including electronic gaming.
• To support the General Manager in strategic development and profit maximisation of all revenue streams.
• Managing and implementing an effective rota and correct staff utilisation across departments to ensure daily operational efficiency across all departments.
• Maintain consistent awareness of all table results, major players, win/loss, high value chip movement and unusual incidents.
• Seek and continually develop your knowledge of the Industry and all competitors looking for opportunities to ensure business growth, maximising profit, margin and turnover in all areas of the casino and make the appropriate business recommendations for implementation.
• To ensure clear and effective channels of communication across all departments within the casino and support functions, both internally and externally ensuring that the team are aware of the standards and objectives of the department/business unit.
• Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution.
• To work alongside Operational Management and HR to ensure all aspects of employee relations are dealt with fairly and in accordance to company policies; including Flexible Working, Parental Leave and Performance Management.
• Ensure marketing initiatives are implemented effectively and proactively and communicated to employees quantifying their knowledge and understanding.
• To implement the disciplinary and grievance procedures as required ensuring a fair and consistent approach to managing performance is consistently achieved.
• Positive and flexible approach to change management initiatives to effectively improve business performance and maintain a competitive edge.
• To assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques.
• Ensure the effective management of the health and safety, security, emergency systems, capabilities of staff and customers, demonstrate awareness of Company policy and relevant legislation.
• Manage the upkeep and maintenance of equipment, fixtures and fittings within all areas of the casino, both internally and externally.
• To encourage and develop a team ethic amongst all employees.
• Responsible for the implementation, management and monitoring of new products.
• Business decisions to be discussed with Managers who have Industry specific knowledge and experience.
• To carry out any other duties as deemed appropriate within the capabilities of the post holder.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Casino Manager - Bristol - £28,000

Job Title:                   (Position Filled) Casino Manager
Salary:                       £28,000          
Location:                   Bristol
 

The Company
A leading Casino Operator is seeking a talented Casino Manager to complement their already successful team.

The Role
To support and assist the senior management in achieving the highest possible standards in the overall operation of the club whilst ensuring full compliance.
Supervision of Gaming
Determine the appropriate numbers, associated personnel costs and skill levels required to effectively run the shift.
Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities
To ensure disputes are handled promptly, efficiently and fairly.
To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Team Management
To be fair and consistent in all matters and procedures at all times.
To monitor levels of sickness to ensure the most cost-effective usage of labour.
To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.
To ensure the highest standards of appearance, personal grooming and hygiene.
To ensure individual needs are dealt with professionally and, when necessary, confidentially.

Customer Service
To ensure the highest attainable standards of customer service are delivered at all times.
To actively assess day-to-day customer service needs and respond appropriately

Compliance and Security
To be compliant in money laundering, gaming activity, health and safety, hygiene and fire regulations.
To be compliant with licensing laws with breaches reported and the appropriate action taken.
To identify and investigate breaches of gaming security in accordance to company policy.
To carry out checks of gaming equipment and ensure it is properly maintained.

Teamwork and Communication
To respond positively to guidance where given.
To maintain a professional working rapport with all other team members
To maintain a positive approach and awareness of the impact actions and attitudes have on others.
To communicate all relevant information.

Essential Skills
A highly motivated individual.
Be self-disciplined, organized and efficient.
Be proactive, self-sufficient and able to work with minimal supervision.
Have substantial experience of managing people and teams.
Have a passion for delivering an exceptional customer experience.
Possess a dynamic, innovative, forward thinking approach.
A high level of personal integrity
A strong work ethic with a passion for exceeding expectations
Outstanding customer service skills.
Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.
Methodical and attentive to detail.
Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.
A high level of personal integrity.
A strong work ethic with a passion for exceeding expectations.
Show respect and appreciation to all.
Encourage and contribute toward a culture that supports everyone to be the best that they can be.
Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members
Possession of a PML

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Customer Verification Manager - London - £42K Pro Rata

Job Title:                    (Position Filled) Customer Verification Manager

Salary:                        £42K Pro Rata

Location:                   London                                 

The Company

A leading Casino Operator is seeking a Customer Verification Manager for a 3 - 6 month Fixed Term Contract.

The Role

• The primary responsibility of this role is to perform AML/KYC due diligence on new and existing members, financial crime investigations and undertake other related compliance related activity, to help the company secure compliance with relevant law and regulation.

Anti-Money Laundering

• Undertaking timely, efficient and accurate DD checks of new and existing members, ensuring decisions are fully reasoned and that all supporting documents are maintained

• Ensuring that DD cases are reviewed within agreed time lines and adhere to strict quality guidelines

• Performing ongoing monitoring of the company’s customer base, including PEP, Sanction and Negative Media screening and analysing the results to eliminate or confirm matches

• Overseeing the customer screening programme, addressing potential “matches”, providing clear recommendations as to when a customer’s membership should be terminated

• Providing accurate input and maintenance of key data which underpins DD, such as legal entity name, address/contact details, type of business in relation to legal entity type, any linked parties to transactions etc.

• Preparing robust KYC and Player Protection management information for to the management team/Board

• Communicating professionally and confidently with stakeholders including operational colleagues, gaming managers, cash desk and customer relations

• Helping to ensure that the work of the KYC team is in line with relevant law/regulation, guidance and best practice

Social Responsibility/Player Protection

• Working as part of the compliance programme, to monitor customers and identify those who may be vulnerable

• Raising concerns about relevant customers early, so that the appropriate remedial action may be taken in line with the social responsibility programme

General Compliance

• Undertaking audit activity to assess adherence to agreed compliance policies and procedures

• Participating in ad hoc and project work as required e.g. remediation projects, process enhancements etc.

Technical Knowledge

• At least 2 years proven experience of undertaking KYC analysis

• Proven experience of undertaking financial crime investigations including, the reporting of SAR’s

• Proven knowledge of legislation including Money Laundering Regulations, POCA, the Terrorism Act etc.

• Understanding of key KYC inputs including company balance sheets, financials, annual returns etc.

• IT literate, confident in using MS Office, in particular Excel and SharePoint

• AML Certification (completed or in progress) desirable

Required Skills

• Keen attention to detail

• Able to work independently, with minimal supervision

• Able to manage a demanding workload, competing deadliness and to appropriately prioritise urgent work based on regulatory/operational needs

• Excellent analytical and risk assessment skills

• Excellent verbal and written communication skills

• Flexible, adaptable and pragmatic

• Able to interact with stakeholders at all levels in a professional, service-orientated manner; and to be an ambassador for the compliance programme

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Field Service Engineer - South West England - £25K + Car

Job Title:    (Position Filled) Field Service Engineer
Salary:   £25K + Car
Location:  South West England

Introduction
The role of gaming product technician is to provide technical support for the gaming equipment within our casinos.
The role requires extensive travel all over the UK but will principally be focused to a single region.

Principal Accountabilities
To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.
To work with and report to the senior gaming product technician for the region on any ongoing issues.
To observe all machine accounting systems and maintain security procedures relating to this.
To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.
To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
Ensure internal customers are kept informed at all stages of progress with regard to machine faults.
To carry out Pre-Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.
Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.
Assist the project team when required with machine installs and gaming floor moves.
To adhere to company SLA targets in relationship to gaming equipment repairs.
To provide service and customer support to our casinos.
To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience
Ability to be self-motivated.
Be a problem solver.
A self-starter able to work autonomously yet also a team player.
Have extensive knowledge of gaming equipment.
Have great communications skills.
Basic understanding electronics.
Good computer skills with knowledge of Microsoft office products.
Ability to form strong working relationships across the business.

Working Hours
40 hours minimum per week – as necessary to meet business demands.
Extensive UK travel with overnight stays should be expected from time to time.
Full Clean UK driving license.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Field Service Engineer - Manchester - £24K-£26K + Car

Job Title:   (Position Filled) Field Service Engineer
Salary:   £24K - £26K + Car
Location:  Manchester

Introduction
• The role of gaming product technician is to provide technical support for the gaming equipment within our casinos.
• The role requires extensive travel all over the UK but will principally be focused to a single region.
Principal Accountabilities
• To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.
• To work with and report to the senior gaming product technician for the region on any ongoing issues.
• To observe all machine accounting systems and maintain security procedures relating to this.
• To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.
• To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
• Ensure internal customers are kept informed at all stages of progress with regard to machine faults.
• To carry out Pre-Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.
• Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.
• Assist the project team when required with machine installs and gaming floor moves.
• To adhere to company SLA targets in relationship to gaming equipment repairs.
• To provide service and customer support to our casinos.
• To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience
• Ability to be self-motivated.
• Be a problem solver.
• A self-starter able to work autonomously yet also a team player.
• Have extensive knowledge of gaming equipment.
• Have great communications skills.
• Basic understanding electronics.
• Good computer skills with knowledge of Microsoft office products.
• Ability to form strong working relationships across the business.

Working Hours
• 40 hours minimum per week – as necessary to meet business demands.
• Extensive UK travel with overnight stays should be expected from time to time.
• Full Clean UK driving license.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM