Position - Technical Engineer, casino and arcades
Location - East Midlands
Salary - £29,525 with company vehicle.
- 40 hours across 5 days from Monday till Saturday, predominately day shifts.
Role Purpose
Reporting to and working in partnership with the Technical Supervisor, the Technical Engineer provides maintenance and repairs to site equipment, with a focus on machine reliability to optimise machine performance and income. The role is responsible for training, guidance, and technical support for all employees at site level, ensuring standards are maintained in line with the Service Level Agreement. The emphasis is on being a value-adding service provider, delivering a first-class service to all departments with a focus on results.
Product
Effectively diagnose mechanical and electrical faults on all equipment.
Resolve routine malfunctions once a cause has been identified.
Apply routine diagnostic procedures.
Perform routine preventative maintenance, repairs, and services, either on demand or to agreed schedules as dictated by the maintenance schedule.
Run routine diagnostics on printed circuit boards and identify basic electronic components to an adequate standard.
Report all required parts or spares to the Technical Supervisor.
Maintain all tools supplied to you.
Assist with machine moves and new equipment installation, and uncover and escalate any unusual activity.
Ensure that when new machines are delivered, all appropriate site staff are instructed on initial floating and dumping procedures.
Return all faulty advance replacement parts promptly and with appropriate paperwork, stating the faults.
Notify the Technical Supervisor of any faults you are unable to fix.
Monitor and amend, where necessary, operating percentages in line with Company policy.
Coach and develop site employees' knowledge to enhance their commercial awareness of the products.
Ensure you have sufficient documentation, spares, and tools required to complete duties to the required standard.
Undertake PAT testing of all portable appliances as dictated by the Service Level Agreement.
Performance
Ensure the business benefits from optimal commercial performance without compromising safety.
Identify, document, quantify, and communicate potential impacts and risks to the business.
Review the performance of equipment being serviced to meet Company standard and customer expectations.
Maintain regular contact with the Technical Supervisor on all service-related issues, reporting all unresolved problems and any damages immediately.
With minimal supervision, demonstrate the ability to solve problems efficiently and effectively.
Help identify job-related training needs in conjunction with the Technical Supervisor.
Support Function
Provide technical support to site staff in conformity with the manufacturers' and Company requirements.
Complete all administration and documentation at the correct time and to the expected standard.
Ensure all areas under your control are maintained in a clean and safe manner.
Produce regular reports as and when required by the Technical Supervisor.
Ensure each venue in your district is visited in accordance with the pre-determined rota.
Maintain adequate stock levels, requesting consumables as and when required.
Offer assistance in advance fault fixing.
Carry out any other reasonable requests from your line manager.
Security
Assist in security investigations when directed.
Carry out duties in such a way as to minimise the risk to yourself or the cash equipment in your possession.
Under no circumstances leave cash, tokens, or keys unattended or with unauthorised persons. Likewise, no personal monies are allowed in your possession while on site.
Assist in security investigations when directed.
Customer Focus
Implement a strong service culture and apply a "can do," happy-to-help approach.
Strive to exceed customer expectations.
Ensure customer complaints are resolved and dealt with effectively.
Develop stakeholder relationships in terms of technical service delivery and customer service excellence.
Consistently identify and clarify the needs of the site.
Make customers feel valued — greet them and acknowledge them by name.
Where appropriate, provide advice and tips on products and machines.
Understand that customers are both internal and external, and maintain good relations at all times.
Compliance & Security
Ensure you are "safe & legal" and fully compliant with current legislation under the applicable gambling regulations.
Ensure the relevant gambling regulatory objectives are followed and implemented without exception at all times.
Ensure Company security procedures and policies are adhered to at all times.
Take full responsibility and accountability in line with the Company's age verification policies.
Ensure you are fully compliant with the Company's age-challenge procedure and understand your responsibilities with regard to test purchases.
Health & Safety and Human Resources
Be fully conversant with Health & Safety practices and legal requirements.
Ensure a safe and healthy work environment through effective communication, training, equipment, vehicle maintenance, and facilities improvement.
Keep your knowledge up to date on the latest technical British/European standards, including industry best-practice standards.
Ensure you are fully compliant in relation to the following:
Health & Safety
Fire
Security
Bullying & Harassment
Disability
Social Responsibility
Discipline & Grievance
Equality & Diversity
Maternity & Parental Rights
Data Protection Act
Redundancy
Terms & Conditions of Employment
TUPE
Working Time Directive
Discrimination
Absence Management
Code of Conduct
Ensure all policies and procedures laid down by the Company are adhered to.
TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM