Job Title: (Position Filled) Service Technician
Salary: £25K + Car & Benefits & Bonus
Location: Norfolk
Job Function
A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.
Main Responsibilities and Key Tasks
Operational
To service and maintain all gaming equipment and ancillary equipment in your venues.
To complete all service calls, technical updates and maintenance works.
To assist with Gaming machine installations and removals.
Develop and support communication lines with operations, management and third parties to aid effective information flow.
To attend technical training courses from third party suppliers.
To provide service cover outside of the normal working area when required.
Customer Service
To promote the company in a positive manner when interacting with customers.
To ensure that your presentation, work and approach reflects well upon the company.
To carry out your role in a polite and courteous manner.
To promote the concept of teamwork to enhance business opportunities and achievement.
Security
To follow and adhere to the machine key policy.
To ensure that procedures relating to security of cash are upheld when visiting venues.
Administration
To ensure all Company equipment is maintained in a good condition and properly accounted for.
To complete expense & mileage sheets in accordance with company policy/guidelines.
To adhere to the company car policy.
To order and return all gaming machine replacement parts in the time specified by each manufacturer.
Required Skills
Preferred experience within a relevant industry.
Ability to work with minimal supervision.
Preferred experience in basic networking protocols.
Good keyboard skills and intermediate level PC skills including excel.
Ability to learn new techniques and skills.
Requirements
To carry out any other reasonable duties and requests as required.
To ensure that personal conduct is at all times of a manner that reflects favourably on the you and the company and that a presentable appearance is maintained at all times.
To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.
To ensure a good working environment is established in order to obtain the maximum commitment of staff.
Health and Safety
To adhere to all company health and safety practices and procedures ensuring that safety of employees and the customer is protected.
In the event of health and safety issues arising, ensure appropriate action is taken through the company’s health and safety representative or external agencies where appropriate.
Communication
To attend meetings and reviews as and when required.
Ensure communication is accurate and in line with our policies on data protection.
Ensure all confidential information accessed in your role is protected and not disclosed.
To discover more about the opportunity please send your CV to steven@grs-recruit.com