Field Service Engineer
Middlesbrough Area
£29,500 per year + Company Car
Are you ready to take your technical expertise to the next level? We’re excited to share an excellent opportunity within our Service Division for a dedicated and skilled Field Service Engineer. This role is central to delivering unparalleled maintenance and technical support to our valued customers. If you’re passionate about service excellence and eager to make a meaningful impact, we’d love to hear from you.
Our client is committed to delivering top-tier solutions and support to clients across the UK. Their focus on quality and customer satisfaction sets them apart in the industry. As part of our team, you’ll help uphold these standards while contributing to the continuous improvement of our services.
Key Responsibilities As a Field Service Engineer, you’ll manage a broad range of tasks to ensure customers receive the highest level of service, including:
Exceptional Customer Service: Deliver outstanding service within your designated region, building long-term relationships based on trust and reliability.
Installation and Maintenance: Lead installations of both company and third-party systems, and perform hardware and software modifications and upgrades on existing equipment.
Preventive Maintenance: Conduct regular Planned Preventative Maintenance (PPM) to ensure optimal performance and longevity.
Problem Solving: Apply analytical skills for root-cause analysis and effective resolution of service issues, minimizing disruption for customers.
Continuous Improvement: Drive process improvements to ensure our service offerings continually evolve to meet customer needs.
Reactive Support: Provide timely on-site reactive call-out responses on a rota basis, which may include unsociable hours.
Spare Parts Management: Manage and control spare parts allocated to your region, ensuring availability and effective inventory management.
Communication: Maintain clear communication on service issues, escalating as necessary per established processes.
Team Collaboration: Work collaboratively with the team or independently to respond to on-site customer support requests, ensuring coverage during peak periods.
Accurate Reporting: Use the Service Management system to maintain real-time reporting and documentation, ensuring service records are accurate and up-to-date.
Required Skills and Abilities, to excel in this role, you should possess:
A minimum of 5 years of relevant technical maintenance or service support experience.
A solid electrical or electronic background; recognized engineering qualifications are a distinct advantage.
Desirable experience in network and server installation and maintenance.
Proficiency with Microsoft Office (Excel, Word, PowerPoint) for documentation and reporting.
Flexible approach to working hours and the ability to travel as required.
A valid UK driving license.
Strong organizational skills and the ability to self-motivate.
Prior casino experience is not essential, but applications from engineers with a manufacturing background are welcome.
TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM