Job Title: (Position Filled) Electronic Gaming Technician - Casino

Location: London

Introduction

The role of gaming product technician is to provide technical support for the gaming equipment within our casinos.
Focused on the London region.

Principal Accountabilities

To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.
To work with and report to the senior gaming product technician for the region on any ongoing issues.
To observe all machine accounting systems and maintain security procedures relating to this.
To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.
To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
Ensure internal customers are kept informed at all stages of progress with regard to machine faults.
To carry out Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.
Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.
Assist the project team when required with machine installs and gaming floor moves.
To adhere to company SLA targets in relationship to gaming equipment repairs.
To provide service and customer support to our casinos.
To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience

Ability to be self-motivated.
Be a problem solver.
A self-starter able to work autonomously yet also a team player.
Have extensive knowledge of gaming equipment.
Have great communications skills.
Basic understanding electronics.
Good computer skills with knowledge of Microsoft office products.
Ability to form strong working relationships across the business.

Working Hours

40 hours minimum per week – as necessary to meet business demands.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO SIMONA@GRS-RECRUIT.COM

Job Title: (Position Filled) Service Technician

Salary: £25K + Car & Benefits & Bonus

Location: Northampton

Job Function

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.

Main Responsibilities and Key Tasks

Operational

To service and maintain all gaming equipment and ancillary equipment in your venues.
To complete all service calls, technical updates and maintenance works.
To assist with Gaming machine installations and removals.
Develop and support communication lines with operations, management and third parties to aid effective information flow.
To attend technical training courses from third party suppliers.
To provide service cover outside of the normal working area when required.

Customer Service

To promote the company in a positive manner when interacting with customers.
To ensure that your presentation, work and approach reflects well upon the company.
To carry out your role in a polite and courteous manner.
To promote the concept of teamwork to enhance business opportunities and achievement.

Security

To follow and adhere to the machine key policy.
To ensure that procedures relating to security of cash are upheld when visiting venues.

Administration

To ensure all Company equipment is maintained in a good condition and properly accounted for.
To complete expense & mileage sheets in accordance with company policy/guidelines.
To adhere to the company car policy.
To order and return all gaming machine replacement parts in the time specified by each manufacturer.

Required Skills

Preferred experience within a relevant industry.
Ability to work with minimal supervision.
Preferred experience in basic networking protocols.
Good keyboard skills and intermediate level PC skills including excel.
Ability to learn new techniques and skills.

Requirements

To carry out any other reasonable duties and requests as required.
To ensure that personal conduct is at all times of a manner that reflects favourably on the you and the company and that a presentable appearance is maintained at all times.
To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.
To ensure a good working environment is established in order to obtain the maximum commitment of staff.

Health and Safety

To adhere to all company health and safety practices and procedures ensuring that safety of employees and the customer is protected.
In the event of health and safety issues arising, ensure appropriate action is taken through the company’s health and safety representative or external agencies where appropriate.

Communication

To attend meetings and reviews as and when required.
Ensure communication is accurate and in line with our policies on data protection.
Ensure all confidential information accessed in your role is protected and not disclosed.

Vacancies & Roles

(Position Filled) Electronic Gaming Technician, Casino - London